• Create project reports, maintain schedules, document risks and issues, and organize project files. • Track tasks, schedule meetings, and help ensure project milestones are met on time. • Serve as a central point of contact between team members, clients, and management. • Assist with budgeting, expense reports, and ordering project materials. • Identify bottlenecks, recommend improvements, and ensure compliance with company standards.

• supporting all areas of the engagement, working towards being a competent and versatile Project Manager. • client engagement i.e.: pre-sale, contract finalisation, start up, design, implementation, commercial management, and handover. • ensure clients are delighted with our service – not only with specific enterprise solutions, but also with a keen eye to their future strategic needs. • CPS and Microsoft are driving sustainment within businesses we work with, therefore business change management is another key aspect of our delivery. • clients across the UK and travel is required at times, with occasional overseas assignments.

Role Description The Field Service Coordinator is responsible for overseeing the performance, development, and overall effectiveness of Caesarstone’s Managed Program fabricator network within an assigned region. This role supports both sales growth and service excellence through proactive management of installation partners, strong collaboration with Managed Program Retailers, and consistent alignment with Caesarstone policies, procedures, and operational standards. This position requires a self-motivated, results-driven professional who can balance strategic oversight with hands-on field execution while driving continuous improvement across the regional fabricator network. Key Responsibilities - Serve as the primary regional liaison between National Account Retailer field teams, the Caesarstone sales organization, and Managed Program fabrication and installation partners, ensuring clear communication and alignment. - Oversee and evaluate regional fabricator performance, driving consistent execution across sales support, service reliability, installation quality, and overall customer experience. - Deliver ongoing guidance, training, and program communication to fabrication partners to ensure understanding and adherence to Caesarstone Managed Program standards and best practices. - Lead the execution and tracking of corrective action and performance improvement initiatives to elevate fabricator performance and service outcomes. - Support network optimization by identifying, onboarding, and transitioning fabrication partners in response to evolving business and regional coverage needs. - Escalate and support the transition or replacement of fabrication partners whose performance does not meet program requirements, safeguarding service continuity and brand integrity. - Plan, facilitate, and participate in monthly and quarterly business reviews with fabrication partners, retailer field leadership, and the Caesarstone sales team to assess results and align improvement actions. - Coordinate and support retail store associate training initiatives in collaboration with National Account Retailer field leadership and Caesarstone sales partners. - Act as a regional point of coordination for customer service issues, partnering with warranty and service teams to resolve installation, quality, and service-related escalations. Qualifications - Bachelor’s degree or equivalent professional experience preferred. - 5+ years of experience in field operations, service management, installation management, or related roles within manufacturing, building materials, home improvement, or retail services. - Demonstrated experience managing third-party vendors, contractors, or installation networks. - Strong understanding of installation processes, service quality standards, and performance management. - Proven ability to manage multiple priorities across a large geographic region. - Experience working with national or strategic retail accounts preferred. - Proficiency with CRM systems, reporting tools, and Microsoft Office applications. - Ability to travel regularly within assigned region. Core Competencies - Leadership & Coaching: Ability to influence, develop, and elevate performance across internal teams and external partners. - Relationship Management: Builds trusted, collaborative relationships with retailers, fabricators, and internal stakeholders. - Operational Excellence: Strong focus on execution, service quality, and continuous improvement. - Analytical & Strategic Thinking: Uses data and field insights to identify trends, risks, and improvement opportunities. - Communication Skills: Clear, confident verbal and written communication across all organizational levels. - Problem Solving: Proactive, solution-oriented approach to resolving service, installation, and customer issues. - Accountability & Ownership: Self-starter with a strong sense of responsibility and follow-through. - Adaptability: Comfortable navigating change, ambiguity, and evolving business needs. Working Conditions - Working conditions require moderate lifting and mobility for up to 10 pounds at any given time. - Work requires up to three (3) weeks per month travel. Salary Projected hiring salary range is between $56K-70K annually. * Based on experience and geography. Equal Employment Opportunity Statement Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Company Values - People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority. - Accountability: Together, we take ownership of our actions, business, and future. - Innovation: We are committed to fresh thinking and breakthrough ideas that create value. - Winning Spirit: We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.

• Project Ownership & Execution Project Planning: Manage and optimize detailed project plans, schedules, and task trackers to ensure seamless delivery. • Stakeholder Coordination: Lead and actively direct the coordination of activities across internal technical teams, customers, and third-party vendors. • Strategic Negotiation: Confidently negotiate terms, timelines, and deliverables with customers to ensure project feasibility and mutual alignment. • Risk Management: Proactively identify and mitigate risks and dependencies, using professional judgment to escalate issues with a proposed path forward. • Technical Execution: Demonstrate the ability to execute and drive results within a technical field, translating complex requirements into actionable project milestones. • Quality Assurance: Audit deliverables to ensure they meet agreed-upon timelines, technical scope, and quality standards. • Technical Liaison & Oversight Technical Liaison: Act as a high-level liaison between technical teams and stakeholders. IT Ecosystem Proficiency: Proven IT background and technical proficiency in managing technical projects with a deep understanding of IT infrastructure and ecosystems while prioritizing project milestones over code-level execution.