• Prioriza y planifica llamadas de servicio de acuerdo con los acuerdos de nivel de servicio al cliente y para garantizar altos niveles de satisfacción del cliente. • Se comunica con los clientes para informarles sobre el tiempo estimado de llegada. • Promueve la alta calidad del servicio y sigue hasta asegurar la finalización de la llamada. • Escala solicitudes de servicio según sea necesario para la resolución. • Mantiene la satisfacción del cliente asegurando comunicación y un comportamiento y apariencia profesional. • Realiza funciones de instalación básica (por ejemplo, tirar cables, montar dispositivos, instalar cerraduras). • Realiza arreglos técnicos como liberar atascos de papel, tarjeta y billetes. • Apoya a los técnicos de servicio realizando inspecciones de mantenimiento preventivo.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. • Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. • Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. • Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Provide highly visible customer support through the performance of on-site installation • Overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades • Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory • Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process • Complete all administrative tasks, including but not limited to time reporting and assigned training • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment