• Provide highly visible customer support through the performance of on-site installation • Overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades • Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory • Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process • Complete all administrative tasks, including but not limited to time reporting and assigned training • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service • Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols • Communicate service offerings including training, support, software, laboratory services products and field upgrades • Partner with our customers to understand their analytical workflows and applications • Support the local instrument sales representative(s) to help secure new instrument orders • Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts • Develop an understanding of other functional groups activities and responsibilities • Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards • Contribute to account profitability through efficient execution and service delivery

• Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service • Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols • Communicate service offerings including training, support, software, laboratory services products and field upgrades • Partner with our customers to understand their analytical workflow and applications • Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.

• Perform work safely and efficiently at customer sites, adhering to all local and site requirements • Troubleshoot, repair and maintain automation equipment • Manage Work Orders, assets, and inventory at client sites • Evaluate automated systems performance and ensure adherence to maintenance schedules and best practices • Identify and engage with potential equipment and/or material suppliers • Utilize technical and reference manuals to support and ensure proper diagnostics and repairs • Develop and maintain knowledge base of issues and resolutions for timely reference and response to incidents • Utilize hand and power tools as required • Prepare field service reports, including work performed, parts usage, and recommendations • Travel as required to support customer to sites • Work with the client, suppliers, subcontractors, and project managers to resolve issues • Build and maintain professional internal and external relationships with coworkers, leadership, subcontractors, and clients across all levels • Perform additional duties in support of company goals and strategic initiatives • Support the development of training plans, materials and other documentation