• Configuring and supporting clinical applications within the Epic electronic health record (EHR) software • Consulting with members to provide solutions for patient care and provider workflows • Troubleshooting, diagnosing, and resolving complex technical issues • Collaborating across departments to support project implementations • Driving documentation and knowledge sharing

• Support the mission of OCHIN by configuring and supporting clinical applications within Epic EHR • Consult with members to provide solutions for patient care workflows • Troubleshoot and resolve complex technical issues • Collaborate across departments for project implementations

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. - Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements . - Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed . - Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results . - Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary . PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design CompetenciesBusiness Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesCBAP (Certified Business Analysis Professional) certification preferred. Pay Transparency Base Salary: $55,000.00 – $120,750.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 01/23/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Role Description CTG is seeking an Epic HB Claims Support Analyst to provide operational and application support for Epic Hospital Billing (HB) and HB Claims workflows. This role partners closely with Patient Accounting and Patient Billing stakeholders to ensure accurate claims processing, timely reimbursement, and efficient revenue cycle operations. Strong hands-on experience within a patient accounting/billing department and a solid understanding of front-to-back billing operations are critical for success in this role. - Provide day-to-day support for Epic HB and HB Claims functionality, including claims generation, edits, rejections, and follow-up workflows. - Serve as a subject matter resource for Patient Accounting and Patient Billing teams, translating operational needs into Epic solutions. - Troubleshoot claims-related issues, including payer rejections, billing errors, and configuration impacts. - Assist with system optimization, workflow improvements, and operational efficiencies related to hospital billing processes. - Collaborate with IT, Revenue Cycle, and Compliance teams to resolve defects, implement enhancements, and support regulatory or payer-driven changes. - Support testing activities for upgrades, patches, and new functionality (unit, integrated, and user acceptance testing). - Create and maintain documentation for workflows, system configurations, and support procedures. - Participate in root cause analysis and continuous improvement initiatives focused on claims accuracy and cash flow. Qualifications - Epic HB / HB Claims certified. - Hands-on experience supporting Epic HB in a healthcare environment. - Operational experience working directly within a Patient Accounting and/or Patient Billing department. - Strong understanding of hospital billing workflows, including charge capture, claims submission, remittance processing, and follow-up. - Experience working with payers, clearinghouses, and claim edits/rejections. - Ability to analyze workflows and recommend system or process improvements. - Strong communication skills with the ability to work effectively with both technical and operational stakeholders. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group. Requirements - This role is ideal for a candidate who combines Epic HB technical expertise with real-world billing operations experience. Benefits - The expected base salary for this position ranges from $120,000 to $130,000. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - A competitive benefit package is also offered.