• Manage the CEO’s calendar daily, reviewing every invite for accuracy, completeness, and priority. • Own CEO inbox management twice daily, with a target of inbox zero by 10 AM EST and again by 5 PM EST. • Schedule calls and meetings according to a clear scheduling priority framework. • Process SMS requests from the CEO and CEO’s spouse at set times during the day. • Prepare and maintain the daily Admin Meeting agenda using the company’s structured format. • Coordinate end-to-end travel logistics, including flights, hotels, transport, itineraries, calendar blocking, and Trip Files in Google Drive. • Audit the CEO’s calendar six weeks ahead every Friday to identify gaps, conflicts, and upcoming priorities. • Coordinate closely with the CEO’s spouse on family, personal, and household scheduling. • Manage gifting, company purchases, personal appointments, and ad hoc admin tasks. • End each day by clearing lingering emails, compiling the next-day to-do list, and sending content ideas.

• Serve as the primary point of contact for guests before, during, and after their stay, ensuring prompt and professional communication across multiple channels. • Manage guest requests including early check-ins, special accommodations, access support, and property-related inquiries. • Handle guest complaints, urgent issues, and after-hours support with professionalism and efficiency. • Coordinate with housekeeping, maintenance teams, local hosts, and on-site hotel staff to resolve operational and guest-related concerns. • Monitor and respond to guest reviews across Airbnb, Booking.com, Expedia, Google Reviews, and other booking platforms. • Manage reservations, calendar availability, and rate synchronization using Guesty and Uplisting. • Oversee listings and inventory across Airbnb, Booking.com, Expedia, and direct booking channels. • Process cancellations, booking amendments, no-shows, and rebooking requests accurately while adhering to company policies. • Prevent overbookings and efficiently manage room and apartment allocations across the portfolio. • Handle OTA disputes, guest claims, and chargeback cases professionally and effectively. • Support pricing optimization and occupancy management using revenue and dynamic pricing tools. • Ensure smooth guest check-ins, turnovers, and day-to-day operational workflows across all properties. • Maintain accurate guest records, reports, reservation documentation, and administrative systems. • Improve and maintain SOPs, operational processes, and automated guest messaging workflows. • Assist with operational improvements and system optimization initiatives to enhance efficiency and guest experience.

Role Description The Executive Assistant (EA) to the CEO/Executive Director (CEO) will play a crucial role in ensuring the smooth operation of the executive office. This position requires a dynamic individual who can manage the CEO's schedule, support fundraising and business development efforts, provide day-to-day administrative support, and assist the Board of Directors. The EA will also serve as a backup for various administrative tasks working closely with the Director of Administration. Key Responsibilities: - Executive and Administrative Support: - Proactively manage the CEO's calendar, make travel arrangements, handle reservations, and organize internal and external meetings, special events, and all-staff gatherings. - Prepare and track budgets for meetings, special events, and all-staff gatherings. - Attend meetings assigned by the CEO, take minutes, identify action items, and work with managers to assign and track these items. - Provide comprehensive support to the Board of Directors, including maintaining calendars, arranging meeting logistics, managing contact lists, and handling Board packets and documents. - Draft, review, and proof-read correspondence, presentations, reports, and other communications to internal and external stakeholders. - Review service and technology contracts for accuracy, compliance, and proper adherence to FAES contract standards prior to CEO and/or legal review, flagging potential issues for management, accounting, or legal teams. - Create internal newsletters and weekly update emails in collaboration with department heads. - Prepare monthly expense reports for the CEO. - Provide other administrative assistance as needed. - Fundraising and Business Development Support: - Assist the CEO in fundraising and business development by coordinating and preparing materials for donor and partner meetings, calls, and site visits. - Prepare, edit, and submit proposals, letters of inquiry, and other communications, ensuring clarity, accuracy, readability, and professional presentation. - Collaboratively manage donor proposal processes with the CEO, including tracking timelines, ensuring appropriate review, and maintaining fundraising records and policies. - Prepare, track, and manage gift agreements, and provide tax acknowledgment and thank you correspondence to donors. - Support outreach needs to external partners. Qualifications - A strong work ethic, a solutions-oriented mindset, and a desire to contribute to a collegial atmosphere. - Exceptional writing, research, and presentation skills. - Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities. - Advanced skills using office programs (Word, Excel, PowerPoint, etc.), virtual meeting technologies (Zoom, Teams, etc.), general database administration, and calendars. - Exceptional interpersonal skills exhibiting tact and poise at all times. - Ability to handle confidential information with discretion and utilize appropriate independent judgment. Requirements - A strong work ethic, a solutions-oriented mindset, and a desire to contribute to a collegial atmosphere. - Exceptional writing, research, and presentation skills. - Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities. - Advanced skills using office programs (Word, Excel, PowerPoint, etc.), virtual meeting technologies (Zoom, Teams, etc.), general database administration, and calendars. - Exceptional interpersonal skills exhibiting tact and poise at all times. - Ability to handle confidential information with discretion and utilize appropriate independent judgment. Benefits - Salary Range $70,000 - $85,000/year - 100% employer-paid medical and dental insurance - Generous paid time off (PTO) and paid holidays - Tuition reimbursement and professional development support - Retirement plan with employer contribution - Travel mileage reimbursement Equal Employment Opportunity Statement FAES is an Equal Opportunity Employer. FAES provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. FAES also makes reasonable accommodations for disabled applicants and employees.

• Answer inbound calls and assist patients with inquiries in a professional manner • Schedule, confirm, and manage patient appointments efficiently • Send appointment reminders via phone, SMS, or email • Follow up with missed appointments and reschedule patients when necessary • Maintain and update patient records accurately within the clinic management system • Handle emails, chat support, and patient communications promptly • Assist with insurance verification and patient billing inquiries • Conduct recall campaigns and follow-up communications for returning patients • Coordinate with dentists, hygienists, and clinic staff regarding schedules and patient concerns • Provide general administrative and customer service support as needed