Role Description The Total Loss Supervisor oversees Total Loss Auto Claims Adjusters, ensures accurate handling of total loss claims and salvage recovery within the claims department, and drives operational excellence in claim handling. The supervisor manages the end-to-end process, from assessing total loss valuations to coordinating salvage disposal with vendors and auctions. This role combines leadership, technical expertise in total loss claims, and a strong customer service orientation. The supervisor will: - Supervise and mentor a team of Total Loss Adjusters and Salvage Coordinators, providing guidance and support on technical claims matters. - Manage workloads, assign claims, and ensure the team meets performance metrics, deadlines, and quality standards. - Foster a culture of continuous improvement and collaboration within the team, providing ongoing training and professional development. - Conduct performance reviews, offer constructive feedback, and develop performance improvement plans as needed. - Oversee the accurate and timely handling of total loss claims, including vehicle, property, and other insured assets. - Ensure total loss evaluations are completed according to company guidelines and state regulatory requirements. - Monitor the total loss claims process to ensure all steps, from initial claim to settlement, are handled efficiently and effectively. - Approve settlements on total loss claims within authorized limits, ensuring fair compensation for the insured. - Supervise the process of salvaging total loss assets, coordinating with salvage vendors and auctions to maximize recovery value. - Ensure compliance with state laws and company policies regarding salvage titles and the transfer of ownership. - Analyze salvage trends and vendor performance, making recommendations to optimize the salvage process and improve recovery rates. - Work closely with salvage partners to resolve any issues related to the disposal or valuation of salvaged assets. - Ensure the team adheres to all state and federal regulations, company policies, and industry best practices. - Review claim files regularly for accuracy, completeness, and compliance, providing feedback and corrective actions as needed. - Handle escalated claims, customer disputes, and complex total loss cases, working to resolve them in a fair and timely manner. - Assist in audits and ensure readiness for regulatory examinations. - Track and report key performance metrics, including salvage recovery rates, claim cycle times, and settlement accuracy. - Identify trends, potential risks, and opportunities for process improvement through data analysis. - Collaborate with senior management to develop strategies that enhance claims efficiency, reduce costs, and improve customer satisfaction. - Work closely with other departments, including underwriting, legal, and finance, to ensure seamless claim processing and resolution. - Serve as the subject matter expert for total loss and salvage operations, providing insight and recommendations to improve company-wide processes. Qualifications - Bachelor's degree in business or a related field preferred. Experience in lieu of degree also considered. - Adjusters license required. Requirements - Minimum of 3-5 years of experience in property and casualty claims management, with a focus in total loss claims and salvage operations. - Proficiency in claims management software and MS Office applications (Excel, Word, Outlook). - In-depth knowledge of state and federal regulations related to claims handling, total loss, and salvage. - Strong understanding of auto repair estimates, vehicle valuation tools (e.g., CCC, Mitchell), and salvage auction processes. - Proven ability to lead, develop, and manage a team in a fast-paced environment. - Excellent written and verbal communication skills, with the ability to interact with internal teams, vendors, and customers. - Strong analytical and decision-making skills, capable of handling complex claims and resolving escalated issues. - A commitment to delivering exceptional customer service and maintaining high levels of customer satisfaction. Benefits - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance. - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts. - Basic Life Insurance and Voluntary Life/ADD. - Voluntary Short Term and Long-Term Disability.

Title: Property Associate Claim Representative Locations: MD - Baltimore MD - Upper Marlboro MD - Bowie MD - Laurel Work Type: Remote, Full Time Job ID: 50503 Job Description: Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $52,600.00 - $86,800.00 Target Openings 1 What Is the Opportunity? LOCATION REQUIREMENT: This field position services Insureds/Agents in the Prince George County, MD area. The selected candidate must reside in the assigned territory. Ideal locations include Upper Marlboro, Bowie, Laurel, MD. *You will be issued a company vehicle for this position.* Travelers' Claim Organization is at the heart of our business by providing assurance to our customers during life's rainy days. As an Associate Claim Rep, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This position focuses on developing your skills and knowledge to successfully manage 1st party property claims. This program is typically 9-12 months and upon successful completion of this program you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely with work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office. As part of the hiring process, this position will require the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. What Will You Do? - Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training. - Review, investigate, and document 1st party property claims under close supervision. - Gather information from policyholders, claimants, witnesses, and third-party providers. - Learn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact). Determine and apply coverage for building damages per policy terms. - Establish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. - Provide timely and professional communication to customers, claimants, and internal stakeholders. - Maintain accurate records of claim activity in claim management systems. - Demonstrate openness to continuous learning, particularly in AI and digital transformation. - Adapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality. - In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated. - This position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other states. - This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. - Perform other duties as assigned. What Will Our Ideal Candidate Have? - Previous internship or work experience in customer service or insurance. - Strong attention to detail and organizational skills. - Ability to manage multiple tasks and prioritize effectively. - Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants. - Ability to exercise sound judgement and make effective decisions. - Strong verbal and written communication skills with the ability to convey information clearly and professionally. - Basic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiations. What is a Must Have? - High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree. - Valid driver's license. What Is in It for You? - Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. - Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. - Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. - Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. - Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Title: Claims Team Lead Workers Compensation Location: Sacramento United States Job Description: Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose. Overview - Claims Background: Adjusting experience handling California jurisdiction required. Prior management/leadership experience preferred. - Jurisdictional Experience: California WC - Active Adjusters' licenses: CA Designation required. SIP optional. - Location: This role is eligible for fully remote work How you'll make an impact - Supervise a small Workers Compensation team. - Demonstrate significant claims handling skills and carry an individual case load delivering high quality and efficient service. - Participate in adjuster hiring and training to nurture a culture of performance and continuous improvement. - Manage workloads and motivate performance. - Use Gallagher's technology to enhance your team's efficiency and quality. - Communicate with clients, carriers and brokers in a professional, positive and proactive manner. - Effectively manage multiple competing priorities, identify coaching opportunities and position team members for successful development. About You REQUIRED: - High School Diploma - Minimum of 10 years related claims experience required - Appropriately licensed and/or certified in all states in which claims are being handled - Knowledge of all team member related functions DESIRED: - Bachelor's Degree #LI-HS1 #LI-Remote Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

• Complete field inspections, reviews and adjustments accurately and efficiently to administer crop insurance policies • Ensure compliance with insurance statutes and regulations to apply crop policies cost-effectively • Build and maintain customer relationships through timely and accurate policy service • Document and transmit loss information accurately to assess potential damages • Support business objectives through quality control tasks, audits, and risk assessments • Contribute to a positive work environment by demonstrating cultural expectations and influencing others positively