United Auto Insurance

Title: First Notice of Loss and Customer Service Representative (Auto Claims) Location: Miami, FL Full-time Entry Level Job Description: COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Customer Service Representatives to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. Fluency is Spanish is highly desirable. Business Hours are from 8:00 AM - 6:00 PM EST - schedules may vary based on the business need. SCOPE: As a First Notice of Loss (FNOL) and Status Customer Service Representative for an automobile insurance company, you will serve not only as the first point of contact for policyholders following an accident or loss, but also as the representative responsible for updating customers on the status of their existing claims. In this critical role, your primary responsibility will be to provide compassionate, timely, and accurate assistance as customers report new auto claims, check the progress of ongoing claims, and seek updates throughout the process. You’ll gather essential details, assess the initial claim situation, and ensure each customer feels informed, supported, and confident about the next steps. This position offers a remote work arrangement within the Southeast region. Fluency in Spanish is highly desirable. DUTIES: - Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims. - Gather relevant information, such as policy details, incident specifics, and contact information. - Clarify coverage terms and claim status as needed. - Offer clear, empathetic guidance to policyholders on next steps in the claims process. - Explain the required documentation and information needed to process or advance a claim. - Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps. - Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines. - Accurately record all information gathered during the FNOL process in the company's claims management system. - Ensure completeness and accuracy of claim reports and status communications. - Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates. - Address any concerns or questions the policyholder may have, providing regular follow-ups as needed. - Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements. - Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency. DISCLAIMER: This job description outlines the primary responsibilities and qualifications for this position but is not intended to be an all-inclusive list. Additional duties may be assigned, and the scope of the role may evolve based on business needs EDUCATION: - High school diploma or equivalent (Associate’s degree is a plus). SKILLS & EXPERIENCE: - Bilingual (English & Spanish) - At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry. - Strong communication skills, both written and verbal. - Detail-oriented with excellent organizational skills. - Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus. BENEFITS: - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts - Basic Life Insurance and Voluntary Life/ADD - Voluntary Short Term and Long-Term Disability The salary for this position will vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process. UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/. UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate

Role Description The Total Loss Supervisor oversees Total Loss Auto Claims Adjusters, ensures accurate handling of total loss claims and salvage recovery within the claims department, and drives operational excellence in claim handling. The supervisor manages the end-to-end process, from assessing total loss valuations to coordinating salvage disposal with vendors and auctions. This role combines leadership, technical expertise in total loss claims, and a strong customer service orientation. The supervisor will: - Supervise and mentor a team of Total Loss Adjusters and Salvage Coordinators, providing guidance and support on technical claims matters. - Manage workloads, assign claims, and ensure the team meets performance metrics, deadlines, and quality standards. - Foster a culture of continuous improvement and collaboration within the team, providing ongoing training and professional development. - Conduct performance reviews, offer constructive feedback, and develop performance improvement plans as needed. - Oversee the accurate and timely handling of total loss claims, including vehicle, property, and other insured assets. - Ensure total loss evaluations are completed according to company guidelines and state regulatory requirements. - Monitor the total loss claims process to ensure all steps, from initial claim to settlement, are handled efficiently and effectively. - Approve settlements on total loss claims within authorized limits, ensuring fair compensation for the insured. - Supervise the process of salvaging total loss assets, coordinating with salvage vendors and auctions to maximize recovery value. - Ensure compliance with state laws and company policies regarding salvage titles and the transfer of ownership. - Analyze salvage trends and vendor performance, making recommendations to optimize the salvage process and improve recovery rates. - Work closely with salvage partners to resolve any issues related to the disposal or valuation of salvaged assets. - Ensure the team adheres to all state and federal regulations, company policies, and industry best practices. - Review claim files regularly for accuracy, completeness, and compliance, providing feedback and corrective actions as needed. - Handle escalated claims, customer disputes, and complex total loss cases, working to resolve them in a fair and timely manner. - Assist in audits and ensure readiness for regulatory examinations. - Track and report key performance metrics, including salvage recovery rates, claim cycle times, and settlement accuracy. - Identify trends, potential risks, and opportunities for process improvement through data analysis. - Collaborate with senior management to develop strategies that enhance claims efficiency, reduce costs, and improve customer satisfaction. - Work closely with other departments, including underwriting, legal, and finance, to ensure seamless claim processing and resolution. - Serve as the subject matter expert for total loss and salvage operations, providing insight and recommendations to improve company-wide processes. Qualifications - Bachelor's degree in business or a related field preferred. Experience in lieu of degree also considered. - Adjusters license required. Requirements - Minimum of 3-5 years of experience in property and casualty claims management, with a focus in total loss claims and salvage operations. - Proficiency in claims management software and MS Office applications (Excel, Word, Outlook). - In-depth knowledge of state and federal regulations related to claims handling, total loss, and salvage. - Strong understanding of auto repair estimates, vehicle valuation tools (e.g., CCC, Mitchell), and salvage auction processes. - Proven ability to lead, develop, and manage a team in a fast-paced environment. - Excellent written and verbal communication skills, with the ability to interact with internal teams, vendors, and customers. - Strong analytical and decision-making skills, capable of handling complex claims and resolving escalated issues. - A commitment to delivering exceptional customer service and maintaining high levels of customer satisfaction. Benefits - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance. - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts. - Basic Life Insurance and Voluntary Life/ADD. - Voluntary Short Term and Long-Term Disability.

Role Description As a Total Loss Adjuster, you will be responsible for evaluating claims and making determinations on properties, vehicles, or assets that have been declared a total loss. This involves: - Conducting thorough investigations - Assessing damage - Estimating the value of the loss - Negotiating settlements with policyholders - Calculating total loss values - Explaining offers to policyholders - Securing total loss paperwork from customers - Communicating with lienholders This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region. Qualifications - Bachelor's degree in business or a related field preferred. Experience in lieu of degree considered. - Adjusters license required. Requirements - At least 1 – 3 years of insurance industry experience, claims processing, or a related field is preferred. - Excellent communication, negotiation, and interpersonal skills. - Ability to multitask and prioritize work effectively in a fast-paced environment. - Familiarity with industry-specific software and tools for valuation and estimation. - Analytical thinking and problem-solving skills. - Attention to detail and accuracy in assessments. - Ability to remain objective and impartial in assessing losses. - Strong negotiation and conflict resolution abilities. - Time management and organizational skills. Benefits - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance. - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts. - Basic Life Insurance and Voluntary Life/ADD. - Voluntary Short Term and Long-Term Disability.

Company Overview Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Bodily Injury Claims Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region and active Adjusters License required. SCOPE: As a Bodily Injury Claims Supervisor, you will be overseeing Bodily Injury/Underinsured Motorist claims operations. You will provide leadership and aid in the professional development and training of BI/UM specialists who have accountability for claims in multiple jurisdictions. You will also conduct quantitative/qualitative analysis of loss data, providing insight into claim disposition strategies. The BI Claims Supervisor will play a critical role in ensuring the fair and efficient handling of bodily injury claims while providing exceptional customer service to claimants. DUTIES: - Oversee the pre-suit claims process from initial report to resolution, ensuring accurate documentation, proper investigation, and timely communication with claimants, policyholders, and other stakeholders. - Review complex or high-value bodily injury claims to assess liability, coverage, and damages. - Collaborate with adjusters to ensure proper investigation, evaluation, and negotiation techniques are applied to achieve fair claim resolutions. Answering any technical questions for adjusters. - Analyze claims data to identify trends, patterns, and opportunities for process improvement. - Generate and present regular reports to management, highlighting key performance indicators, challenges, and proposed solutions. - Review new suits and prepares them for transfer to defense counsel. - Reviews and re-evaluates injury claims upon receipt of new information. - Logs in time demands and monitors for responses. - Approves any coverage denials; signs coverage disclosure letters for BI/UM claims. - Responds to Civil Remedy Notices - Compiles monthly figures and reports to senior management. - Directly supervises employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. EDUCATION: - Minimum 3 years handling and/or supervising Texas Bodily Injury Claims required. - Bachelor’s degree in a related field, or equivalent combination of education and experience. - CPCU (Chartered Property Casualty Underwriter) or AIC a strong plus. - Active Adjusters License SKILLS & EXPERIENCE: - Proven team leadership and Supervisory Experience. - Extensive knowledge and experience of claims operations, procedures, and practices, particularly in the BI/UM market. - Prior experience handling bodily injury claims in Texas, with a strong understanding of state-specific laws and claims procedures. - Must be familiar with regulations at the federal, state, and local levels. - Must be able to communicate effectively both verbally and in writing with strong analytical and presentation skills. - Proficiency in Word, Excel, Windows–based applications, and internet usage. - Strong customer focus. BENEFITS: - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts - Basic Life Insurance and Voluntary Life/ADD - Short Term and Long-Term Disability UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. #LI-Remote

COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Commercial Auto Claims Leader, Bodily Injury and Property Damage to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within Southeast region. SCOPE: Commercial Auto Claims Leader (BI & PD) – Product Launch As a Commercial Auto Claims Leader, you will play a pivotal role in launching and scaling a new commercial auto insurance product This is a unique opportunity to build a claims team from the ground up while partnering cross-functionally to help shape claims handling practices, coverage interpretation, and policy development. You will oversee Bodily Injury (BI) and Property Damage (PD) claims while ensuring operational excellence, regulatory compliance, and a best-in-class customer experience. This position offers remote work from the Key Duties and Responsibilities: - Build, lead, and develop a high-performing team of BI and PD adjusters from the ground up. - Establish and implement claims handling processes, workflows, and best practices for a new commercial auto product. - Oversee adjusters handling BI and PD claims for commercial and fleet-based risks. - Review claim files for quality, coverage accuracy, liability determinations, and reserving. - Provide technical guidance on complex liability, coverage, and damage evaluations. - Monitor workloads, productivity, and claim cycle times; implement strategies to improve efficiency. - Assist in escalated claim resolution and settlement strategy, including high-exposure losses. - Partner with underwriting, legal, and product teams to provide feedback on policy language, coverage gaps, and claims trends. - Contribute subject matter expertise to support the development and refinement of commercial auto policy forms. - Conduct coaching, training, and performance management to build team capability and bench strength. - Ensure compliance with all regulatory requirements and internal audit standards. Education and Licensing: - Bachelor’s degree preferred. - Active Adjuster License required. Skills & Qualifications: - Proven experience building and leading teams, preferably in a start-up or high-growth environment. - Strong knowledge of commercial auto policy structures, coverage analysis, and endorsements. - Demonstrated ability to interpret policy language and provide input into policy development and improvements. - Deep expertise in commercial auto BI and PD claims, including complex liability investigations. - Strong leadership, coaching, and performance management skills. - Ability to operate both strategically (building processes) and tactically (handling complex claims). - Experience supporting new product launches or process design is highly preferred. BENEFITS: - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts - Basic Life Insurance and Voluntary Life/ADD - Short Term and Long-Term Disability UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/. UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Subrogation Counsel (First Party Auto Property Damage) to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. Preferred candidate must be in the Miami Dade or Broward County area and accessible to the Miami Dade County and Broward County Courthouse. SCOPE As a Subrogation Counsel (First Party Auto Property Damage) for UAIC, you will be responsible for managing and litigating first‑party auto property damage subrogation claims, representing the company in recovery actions against adverse carriers, at‑fault drivers, vehicle owners, and other responsible parties. You will oversee all phases of the litigation and arbitration process, including pre‑suit investigations, drafting legal documents, conducting discovery, and appearing in court, mediation, and Arbitration Forums proceedings. This role requires close collaboration with the claims department to ensure legal compliance, evaluate liability, mitigate risk, and negotiate settlements. You will provide legal guidance on Florida auto insurance laws, subrogation rights, and recovery strategy while staying current on statutory and case law developments. This position is remote, offering flexibility while maintaining a high level of engagement with internal teams and external parties. DUTIES - Manage and litigate auto property damage subrogation claims, including collision, comprehensive, UM/UIM PD, and PIP reimbursement matters. - Represent the company in all phases of litigation, from pre‑suit investigation through trial and post‑judgment recovery. - Develop case strategies; draft pleadings, motions, discovery, and legal memoranda; and attend depositions, hearings, mediations, arbitrations, and trials. - Provide expert legal advice to the claims department and management regarding auto liability, subrogation potential, and recovery strategy. - Identify and evaluate claims for subrogation opportunities by assessing liability, comparative negligence, and recovery prospects against third parties. - Pursue subrogation recoveries through direct negotiation with adverse carriers, Arbitration Forums filings, and litigation when necessary. - Ensure all actions comply with Florida statutes, insurance regulations, and civil procedure requirements. - Advise on legal risks related to policy interpretation, settlement decisions, and potential exposure. - Participate in mediations, arbitrations, and settlement conferences with a focus on maximizing recovery outcomes. - Conduct legal research on Florida auto subrogation, property damage law, and relevant statutory and appellate developments. - Prepare clear, concise, and persuasive legal documents, including briefs, memoranda, arbitration contentions, and opinions. - Stay current with changes in Florida insurance law, auto property damage statutes, and subrogation‑related regulations. - Collaborate with adjusters and internal legal teams to provide proactive, responsive legal support. EDUCATION - Juris Doctor (JD) from an accredited law school. - Admission to the Florida Bar in good standing. - Bilingual in English and Spanish is highly desirable. SKILLS & EXPERIENCE - Minimum 3–5 years of experience in auto property damage subrogation, insurance litigation, or P&C insurance defense. - Strong knowledge of Florida auto insurance law, property damage statutes, and litigation procedures. - Proven litigation experience; trial experience preferred. - Excellent negotiation, oral advocacy, and legal writing skills. - Ability to manage a high‑volume caseload and prioritize effectively. - Proficiency with case management systems, legal research tools, and Microsoft Office. - Experience representing insurance carriers in first‑party auto claims. Please note that the salary range listed is an estimate provided by the job board and might not align with accurate information. The actual salary for this position may vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process. UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/. UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Customer Service Representative II to join our Underwriting team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. SCOPE: As a Customer Service Representative II, you will play a vital role in delivering outstanding service to our policyholders and agents. Your duties involve addressing inquiries, offering information, and aiding with policy-related concerns. Additionally, you will coordinate daily service and administrative tasks by skillfully assessing customer concerns, collaborating with relevant resources, and providing innovative solutions to meet customer needs. This requires showcasing superior problem-solving and issue resolution skills, along with clear communication abilities. You will be able to possess a profound understanding of customer requirements and maintain a current familiarity with our diverse range of products and services. This position offers an exciting opportunity to work in a collaborative environment and is an ideal career path for individuals new to insurance allowing for transfer of knowledge and advancement level opportunities. UAIC currently offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within Arizona. DUTIES: - Manage inbound calls from policyholders, agents, and other team members with professionalism and courtesy. (75 – 100 calls per day) - Assist customers, including agent partners from different states, with inquiries related to underwriting processes, policies, and procedures. - Respond to and answer calls from agent partners, providing underwriting assistance and guidance as needed. - Review submissions from agents and make underwriting decisions based on the documents received. - Address customer and agent inquiries, concerns, and requests in a professional and timely manner. - Troubleshoot web issues with agents, finding solutions prior to escalating to the team lead. - Educate customers and agent partners on policy details and premium calculations. - Verify and update customer and agent information in the underwriting system as needed. - Communicate changes in policies and procedures to customers and agent partners. - Maintain accurate and detailed records of customer and agent interactions and transactions. - Ensure compliance with underwriting guidelines and document any deviations or exceptions. - Review and work on underwriting suspense workflow as phone volume allows. - Collaborate with agent partners and other departments, including claims and policy processing, to address customer and agent needs seamlessly. - Participate in training sessions and stay updated on industry trends and underwriting policies. - Conduct quality checks on customer and agent interactions to ensure compliance with company standards. - Identify areas for process improvement and provide feedback to enhance customer service delivery. EDUCATION: - High school diploma or equivalent; some college coursework preferred. - Bilingual is a plus. - Insurance Producer License a plus. SKILLS & EXPERIENCE: - Minimum 2-year customer service experience in a call center environment, within the insurance industry preferred. - Strong communication skills, both verbal and written. - Excellent problem-solving abilities and attention to detail. - Must be familiar with forms, procedures, regulations, coverage and business processes for assigned programs. - Proficient in Word, Excel, Windows-based applications and internet usage. - Must be able to exercise good judgment and state opinions assertively. - Must be able to perform work effectively in a highly intense environment and handle multiple tasks and demands simultaneously. - Customer-focused and empathetic. - Ability to handle a high volume of calls while maintaining professionalism. - Team player with strong interpersonal skills. BENEFITS: - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts - Basic Life Insurance and Voluntary Life/ADD - Voluntary Short Term and Long-Term Disability

COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for Customer Service Representatives to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. Fluency is Spanish is highly desirable. Business Hours are from 8:00 AM - 6:00 PM EST - schedules may vary based on the business need. SCOPE: As a First Notice of Loss (FNOL) and Status Customer Service Representative for an automobile insurance company, you will serve not only as the first point of contact for policyholders following an accident or loss, but also as the representative responsible for updating customers on the status of their existing claims. In this critical role, your primary responsibility will be to provide compassionate, timely, and accurate assistance as customers report new auto claims, check the progress of ongoing claims, and seek updates throughout the process. You’ll gather essential details, assess the initial claim situation, and ensure each customer feels informed, supported, and confident about the next steps. This position offers a remote work arrangement within the Southeast region. Fluency in Spanish is highly desirable. DUTIES: - Act as the first point of contact for policyholders reporting losses or damages and for those seeking updates on existing claims. - Gather relevant information, such as policy details, incident specifics, and contact information. - Clarify coverage terms and claim status as needed. - Offer clear, empathetic guidance to policyholders on next steps in the claims process. - Explain the required documentation and information needed to process or advance a claim. - Handle incoming calls from policyholders seeking updates on the status of their claims, providing clear, accurate, and empathetic information regarding claim progress, outstanding requirements, and next steps. - Provide timely and accurate status updates to policyholders regarding their claims, including next steps and estimated timelines. - Accurately record all information gathered during the FNOL process in the company's claims management system. - Ensure completeness and accuracy of claim reports and status communications. - Liaise with claims adjusters, appraisers, and other team members to schedule appraisals and relay updates. - Address any concerns or questions the policyholder may have, providing regular follow-ups as needed. - Ensure all FNOL and claim status processes adhere to company policies, industry regulations, and legal requirements. - Provide feedback to management on ways to improve the FNOL and claims communication process for enhanced customer satisfaction and operational efficiency. DISCLAIMER: This job description outlines the primary responsibilities and qualifications for this position but is not intended to be an all-inclusive list. Additional duties may be assigned, and the scope of the role may evolve based on business needs EDUCATION: - High school diploma or equivalent (Associate’s degree is a plus). SKILLS & EXPERIENCE: - Bilingual (English & Spanish) - At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry. - Strong communication skills, both written and verbal. - Detail-oriented with excellent organizational skills. - Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus. BENEFITS: - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts - Basic Life Insurance and Voluntary Life/ADD - Voluntary Short Term and Long-Term Disability The salary for this position will vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process. UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/. UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate

COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for [a] Casualty Bodily Injury Adjuster(s) to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. SCOPE: As a Casualty Bodily Injury Adjuster, you will be responsible for investigating and processing insurance claims related to bodily injury. This role primarily focuses on handling non-litigated ensuring fair and efficient resolution for all parties involved. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region. DUTIES: - Conduct thorough investigations of bodily injury claims to determine coverage, liability, and damages. - Gather relevant information, including statements from parties involved, medical records, police reports, and any other pertinent documents. - Assess the extent of bodily injuries and associated medical treatments to determine appropriate compensation. - Analyze policy coverage and apply relevant laws and regulations to claims. - Maintain clear and professional communication with policyholders, claimants, attorneys, medical providers, and other stakeholders. - Provide updates on the status of claims and address inquiries in a timely manner. - Negotiate with claimants and attorneys to reach fair and reasonable settlements within established authority limits. - Review settlement agreements and release forms. - Provide excellent customer service to policyholders and claimants by demonstrating empathy, professionalism, and responsiveness. - Ensure compliance with all applicable insurance laws, regulations, and company policies. - Stay informed about changes in laws and regulations affecting bodily injury claims. - Respond timely and appropriately to all settlement demands. EDUCATION: - Associate or bachelor’s degree preferred and/or a minimum of 3 years of related work experience, preferably with BI claims. - Active Adjuster’s license SKILLS & EXPERIENCE: - Bilingual (English & Spanish) preferred. - Knowledge of insurance principles, policies, and procedures. - Strong analytical, negotiation, and communication skills. - Ability to work independently and efficiently manage a caseload. - Proficient in Word, Excel, Windows-based applications, and internet usage. - Guidewire knowledge preferred. - Must be familiar with forms, procedures, regulations, coverages, and claims processes. - Must be able to exercise good judgment and state opinions assertively. - Must be able to write and speak clearly and concisely. - Must be able to perform work effectively in a highly intense environment and handle multiple tasks and demands simultaneously. - Must illustrate analytical skills to identify, gather, and organize information. - Must be able to work independently in a team environment. BENEFITS: - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts - Basic Life Insurance and Voluntary Life/ADD - Short Term and Long-Term Disability UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for an Auto Property Damage Adjuster to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. SCOPE: The Auto Property Damage Adjuster will be responsible for evaluating and processing insurance claims. This position involves reviewing coverage, assessing damage, determining liability, and negotiating settlements with policyholders or third parties. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within Southeast region. DUTIES: - Conduct thorough investigations for low complexity insurance claims. - Collect relevant information, such as photographs, statements, police reports, and any other documentation necessary for assessment. - Review the extent of damage to vehicles or other insured items. - Utilize industry-standard tools and software to estimate repair costs and replacement values, as needed. - Review insurance policies to verify coverage, limitations, and exclusions. - Ensure that claims fall within the scope of the policy and comply with legal and regulatory requirements. - Analyze circumstances surrounding accidents or incidents to establish liability. - Complete appropriate documentation of all interactions, investigations, and assessments. - Communicate findings and decisions to policyholders, claimants, and other stakeholders in a professional and empathetic manner. - Negotiate fair and reasonable settlements with claimants or their representatives. - Ensure compliance with company policies, industry regulations, and legal requirements during the settlement process. - Provide excellent customer service by addressing inquiries, concerns, and providing regular updates to policyholders and claimants. - Work closely with other departments, such as underwriting and legal to ensure accurate and timely claims processing. - Stay updated on industry regulations and compliance standards. EDUCATION: - Bachelor’s degree in a relevant field (such as business, finance, or a related discipline) preferred. Four years of prior experience in insurance or customer service accepted in lieu of degree. - Must hold a Florida 6-20 All Lines Adjuster License - A dual license in Texas is highly preferred - Bilingual preferred (English/Spanish). SKILLS & EXPERIENCE: - Knowledge of property and casualty insurance policies, regulations, and procedures is a plus. - Proficient in Word, Excel, Windows-based applications, and internet usage. - Strong analytical and problem-solving skills. - Excellent communication and negotiation abilities. - Attention to detail and organizational skills. - Ability to work independently, make sounds judgments, and handle multiple claims simultaneously. BENEFITS: - 401(k) Retirement Savings Plan with employer match. - Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance - Paid Time Off, Holidays, and Leave programs. - Flexible spending accounts - Basic Life Insurance and Voluntary Life/ADD - Voluntary Short Term and Long-Term Disability Please note that the salary range listed is an estimate provided by the job board and might not align with accurate information. The actual salary for this position may vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process. UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/. UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.