Brain Power as a Service
ITSM Process Owner, Manager
Location
Germany
Posted
23 days ago
Salary
0
Seniority
Senior
Job Description
ITSM Process Owner, Manager
ITconfig/all
• Weiterentwicklung und Governance des IT Service Portfolio Management Prozesses • Definition verbindlicher Standards für Servicebeschreibungen, SLAs, KPIs und Reporting • Steuerung von Reviews sowie Entscheidungsprozessen für neue oder geänderte IT-Services • Unterstützung von Service Managern über den gesamten Service-Lifecycle hinweg • Enge Abstimmung mit internen Einheiten und externen Dienstleistern (SIAM-Umfeld)
Job Requirements
- Mehrjährige Erfahrung im IT Service Management, idealerweise im Service Portfolio Management
- Sehr gutes Verständnis von SIAM- und Multi-Vendor-Modellen
- Erfahrung mit gängigen ITSM-Tools (z. B. ServiceNow) von Vorteil
- ITIL-Zertifizierung (z. B. ITIL 4 MP) wünschenswert
- Sehr gute Deutsch- und Englischkenntnisse
- Kommunikationsstärke auf Management- und Stakeholder-Ebene
Benefits
- Persönliche Zusatzleistungen, flexibel auf deine Bedürfnisse zugeschnitten – z. B. Jobticket, JobRad, Gympass oder andere Zusatzleistungen, die individuell vereinbart werden können
- Flexible Arbeitszeiten, Homeoffice und Workations nach Absprache
- Projekte in einem internationalen Umfeld
- Eine offene Kommunikationskultur mit flachen Hierarchien und schnellen Entscheidungsprozessen
- Unterstützung bei der beruflichen und persönlichen Weiterentwicklung
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