• Provide one-to-one, person-centered support—at home, in the community, or remotely • Support daily decision-making and help individuals make informed choices in all areas of life • Assist with daily living tasks including personal care, meals, transportation, housekeeping, and laundry • Maintain a safe, comfortable home environment that supports personal goals • Teach and build skills in community participation, health and wellness, safety, communication, social interaction, and household management • Promote problem-solving and self-advocacy through education and real-life opportunities • Administer and document medications and provide required health-related supports • Encourage positive behavior and follow individualized behavior support plans • Respond to crises using prevention, intervention, and safety techniques; report and document incidents as required • Participate in team meetings and complete all required training on schedule • Document services and progress accurately, including daily notes and billing times • Manage a caseload of 20+ individuals with professionalism and consistency

• You act as the central interface between internal departments and clients • Build and maintain trusted relationships through proactive relationship management • Identify the individual needs of clients and their employees to develop tailored solutions and ensure high satisfaction • Guide new and existing clients through all order processes, ensuring high standards of quality and service • Proactively communicate new benefits and developments and actively help shape the benefits portfolio • Advise clients strategically, develop customized benefits programs, and identify improvement opportunities in existing systems to support long-term employee retention

• Identify and acquire potential partners in the housing sector within the German market • Provide tailored consultation to landlords, property owners, and property management companies on corporate housing concepts and build long-term partnerships • Support our partners by phone, in writing, and virtually to ensure a professional and positive service experience • Explain complex tax and financial topics related to housing in a clear and persuasive manner • Actively contribute to the development of our services and processes in the area of housing acquisition

• Manage FJC’s learning, data, and evaluation strategies, including developing and refining systems aligned with FJC’s Strategic Direction • Partner with FJC’s impact teams and external partners to embed evaluation and data into program design and execution, providing data consultation on outcomes, metrics, and learning agendas for continuous improvement • Manage aspects of field-wide data initiatives, including FJC's field-wide Satisfaction Insights and Census, ensuring high quality data collection, analysis and reporting • Translate data into actionable insights, making recommendations to improve programs and ensure alignment with intended outcomes • Collaborate with senior leadership and cross-functional teams to synthesize and elevate insights for decision-making and external communication • Additional learning and research projects as needed for the department including administrative tasks such as editing and creating slide decks, documents and finance related documentation for the department