• Act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics • Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools • Analyze logs, metrics, and traces to determine incident scope and impact • Manage the incident lifecycle, including triage, prioritization, and escalation coordination • Document and track incidents in ServiceNow and Jira Service Management • Coordinate with application and development teams, providing initial technical analysis to support faster resolution • Communicate clear, concise incident updates, translating technical status into actionable information • Maintain accurate incident records and provide structured shift handovers to incoming analysts

• Management of N1 incidents, diagnostics, customer complaints and execution of BTPs • Proposing corrective actions for recurring issues • Management of the NOC team and ability to analyse quality • Tools Systems for receiving activity and tasks, incident management and BTPs: iGRI Network Element Management Systems: those specific to the relevant RAN manufacturers • Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA

Role Description We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics. Qualifications - 2+ years of IT support and incident management experience, including triage, prioritization, and escalation - Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar) - Ability to navigate dashboards and perform log correlation - Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols - Advanced English communication skills (written and verbal) - Clear communication with technical teams and stakeholders during incident response - Ability to manage multiple priorities in fast-paced environments - Strong analytical and problem-solving skills with a methodical approach to troubleshooting - Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents - Disciplined approach to following operational processes and maintaining 24/7 shift coverage - Self-motivation with the ability to adapt and learn quickly - Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance) Requirements - Experience with ServiceNow and/or Jira Service Management - Experience using Slack or Microsoft Teams in a support environment - Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles - Familiarity with AWS and Azure - Familiarity with Kubernetes and Docker - Exposure to PostgreSQL, MySQL, and Amazon RDS - Familiarity with GitHub Actions, Bitbucket, and Amazon SQS Benefits - Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments - Benefit from regular security awareness training to strengthen your security practices - Execute complex operational tasks, from failover procedures to strategic maintenance Key Responsibilities - Act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution - Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools - Analyze logs, metrics, and traces to determine incident scope and impact - Manage the incident lifecycle, including triage, prioritization, and escalation coordination - Document and track incidents in ServiceNow and Jira Service Management - Coordinate with application and development teams, providing initial technical analysis to support faster resolution - Communicate clear, concise incident updates, translating technical status into actionable information - Maintain accurate incident records and provide structured shift handovers to incoming analysts Our Next Steps - Submit a CV in English - Intro call with a Recruiter - Interview - Offer

• Define and document the "Greenfield" target-state observability architecture, including technical configuration templates, dashboard structures, and telemetry polling logic for the unified monitoring platform selected by the client • Architect alert thresholds, suppression rules, and dependency mapping to minimize false positives and prevent alert fatigue within the NOC • Design provisioning templates and API integrations to ensure that all sites exiting the migration factory are automatically onboarded into the target monitoring platform without manual intervention • Collaborate with the ITSM/ITIL Architect during the design phase to establish automated alert-to-ticket routing logic, and partner with the Service Delivery Manager during rollout to ensure NOC runbooks align with the new telemetry model • Contribute to architecture governance, including participation in architecture reviews, design approvals, and development of enterprise architecture standards, principles, and reference models. Collaborate with cross-domain architects (security, application, platform) on integrated design decisions.