• Day-to-day benefits and leave policies administration and management • Managing the end-to-end renewal process • Establishing and implementing new benefits programmes • Ensuring that our benefits programmes are compliant, in line with Monzo’s global benefit’s strategy, and supports our business goals • Liaising with our external benefits broker and vendors, ensuring that our providers are providing a good service • Work closely with stakeholders including Procurement and Third Party Risk teams to onboard suppliers, Tax team to ensure compliance, and People Operations to design seamless processes • Responding to benefits queries, escalations and supporting Monzonauts • Working closely with teams across the People Collective, including Payroll and People Operations • Analysis of benefits data • Monzonaut education, communication and engagement

Role Description The Senior Consultant – HR Advisory is a client-facing, consulting-led role focused on advising organizations on talent acquisition strategy, service design, operating model optimization, and supporting technology enablement. The role is advisory and outcomes-focused, emphasizing problem definition, solution design, and executive decision support rather than hands-on technical configuration. You will work directly with senior HR and Talent leaders to assess current-state processes, identify opportunities for improvement, and design scalable future-state models that balance people, process, and technology. This role requires strong consulting discipline, structured thinking, and confidence engaging with senior stakeholders. Key Responsibilities - Client Advisory & Consulting Delivery - Act as a senior client-facing consultant across advisory engagements, supporting projects from initiation through delivery and closure. - Apply structured consulting problem-solving to diagnose business challenges and design practical, value-driven solutions. - Lead discovery, assessment, and solution design activities across talent acquisition processes and services. - Prepare and deliver executive-ready insights, recommendations, and decision materials for senior HR and business leaders. - HR / Talent Acquisition Strategy & Service Design - Assess end-to-end HR and talent acquisition processes, operating models, and service delivery effectiveness. - Design future-state models aligned to business strategy, scale, and candidate experience goals. - Advise on workforce segmentation, enablement, and service optimization opportunities. - Build clear, actionable roadmaps spanning people, process, capability, and technology improvements. - Research, Analysis & Design Thinking - Conduct qualitative and quantitative research including interviews, workshops, surveys, and document reviews. - Develop current-state and future-state artifacts such as process maps, journey maps, and service blueprints. - Apply design thinking techniques to understand user needs and define experience-led solutions. - Translate complex findings into clear, business-relevant insights. - Technology Enablement Advisory - In partnership with the QWA project team and Technology Consultant: - Advise on the role of technology across the talent acquisition lifecycle, including HRIS, ATS, CRM, Agentic/AI, automation, and experience platforms. - Recommend optimization of existing systems or introduction of new tools as part of a broader TA strategy. - Act as a bridge between business needs and technical considerations, partnering with specialists where required. - Practice Development & Growth - Contribute to the development of QWA intellectual property including methodologies, playbooks, and toolkits. - Stay current on market trends, talent technology innovations, and leading practices. - Identify opportunities to support clients through additional advisory services and program expansion. Qualifications - 6+ years of experience in management consulting, HR advisory, talent acquisition, or related domains - Demonstrated client-facing experience leading discovery, workshops, and solution design engagements - Strong understanding of talent acquisition operations, practices, and enabling technologies - Experience working in complex, multi-stakeholder environments - Bachelor’s degree required; advanced degree or design thinking training preferred - Willingness to travel up to 25% Requirements - Strong advisory and consulting skills with executive-level presence - Ability to translate complex workforce challenges into structured, practical solutions - Experience producing high-quality, executive-ready deliverables - Solid understanding of emerging talent technologies and market trends - Proven ability to work independently while collaborating within multi-disciplinary teams Benefits - Pay Transparency: This role pays between $70-90/hour

Employee Relations Specialist Location: Seattle, WA United States Remote Requisition Number: 6461 Salary Range: USD $65,000.00 - USD $73,000.00 (Annually) Job Description: An Employee Relations Specialist ensures a positive work environment by managing employee-organization relationships, resolving conflicts, and upholding workplace policies. Their goal is to boost employee satisfaction, improve communication, and support company culture. This role is primarily remote; however, occasional travel for meetings, investigations, and conferences will be required. This role involves interacting with employees, managers, and senior executives. Essential Function & Responsibilities: - Investigate employee complaints including misconduct, harassment, discrimination, and policy violations. - Coordinate with regional leaders, legal, labor relations, and compliance teams for thorough, timely, and legally sound investigations. - Ensure confidentiality, neutrality, and fairness in all processes. - Support and document disciplinary actions as needed. - Mediate disputes between employees and management. - Resolve workplace conflicts to foster a harmonious environment. - Ensure adherence to company policies, Code of Business Conduct, and Labor laws. - Develop training programs for employee relations improvement. - Collaborate with HRBP and management to enhance employee relations strategies. - Guide on Performance Management implementation and manager coaching. - Promote an inclusive work environment and address equity concerns. - Facilitate employee engagement during changes. Minimum Requirements: - Influence and manage conversations with stakeholders effectively. - Adapt to a fast-paced, dynamic environment. - Handle multiple tasks and commitments efficiently. - Communicate complex information clearly in writing and speech. - Build relationships and translate statements into objective actions. - Solve problems critically and creatively. - Maintain integrity and confidentiality. - Understand labor laws and employee relations best practices. - Detail-oriented with high urgency and customer service focus. - Bilingual in English and Spanish preferred. - Candidates must be located within the Western states territory aligned to the position's area of responsibility. Education and Experience: - Candidates should hold a bachelor's degree in Human Resources or a related field. Equivalent professional experience in the field will be accepted as a substitute for the degree requirement. - Preferred qualifications include experience in human resources, employee relations, conflict resolution, and mediation. Pre-Screen: Employees must pass a drug screen, background check, and/or MVR check upon offer. Professional Licenses and Certifications: - A current driver's license is mandatory. Travel Requirements: - Must be able to travel according to business needs (15-20%). Physical Requirements: Rarely: walking, kneeling, squatting, crawling, distant seeing, climbing on/off truck, climbing, lifting 10-50 lbs., depth perception, color vision, lifting, carrying, pushing, pulling, climbing ladders, balancing, lifting up to 10 lbs., lifting up to 50 lbs. Occasionally: standing, stooping, body twisting, gripping, reaching, range of motion, climbing stairs. Frequently: sitting, sense of touch, manual dexterity, speaking clearly, reading, hearing-speech range. Constantly: seeing. Benefits We offer a competitive range of benefits to support our employees' health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. An Equal Opportunity Employer. Please note: - All job offers are subject to pre-employment drug screening and a background check. - Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position. Notice to Agencies: We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.

Title: Employee Relations Specialist Location: San Francisco United States Job Description: Requisition Number: 6461 Salary Range: USD $65,000.00 - USD $73,000.00 (Annually) Description An Employee Relations Specialist ensures a positive work environment by managing employee-organization relationships, resolving conflicts, and upholding workplace policies. Their goal is to boost employee satisfaction, improve communication, and support company culture. This role is primarily remote; however, occasional travel for meetings, investigations, and conferences will be required. This role involves interacting with employees, managers, and senior executives. Essential Function & Responsibilities: - Investigate employee complaints including misconduct, harassment, discrimination, and policy violations. - Coordinate with regional leaders, legal, labor relations, and compliance teams for thorough, timely, and legally sound investigations. - Ensure confidentiality, neutrality, and fairness in all processes. - Support and document disciplinary actions as needed. - Mediate disputes between employees and management. - Resolve workplace conflicts to foster a harmonious environment. - Ensure adherence to company policies, Code of Business Conduct, and Labor laws. - Develop training programs for employee relations improvement. - Collaborate with HRBP and management to enhance employee relations strategies. - Guide on Performance Management implementation and manager coaching. - Promote an inclusive work environment and address equity concerns. - Facilitate employee engagement during changes. Minimum Requirements: - Influence and manage conversations with stakeholders effectively. - Adapt to a fast-paced, dynamic environment. - Handle multiple tasks and commitments efficiently. - Communicate complex information clearly in writing and speech. - Build relationships and translate statements into objective actions. - Solve problems critically and creatively. - Maintain integrity and confidentiality. - Understand labor laws and employee relations best practices. - Detail-oriented with high urgency and customer service focus. - Bilingual in English and Spanish preferred. - Candidates must be located within the Western states territory aligned to the position’s area of responsibility. Education and Experience: - Candidates should hold a bachelor's degree in Human Resources or a related field. Equivalent professional experience in the field will be accepted as a substitute for the degree requirement. - Preferred qualifications include experience in human resources, employee relations, conflict resolution, and mediation. Pre-Screen: Employees must pass a drug screen, background check, and/or MVR check upon offer. Professional Licenses and Certifications: - A current driver’s license is mandatory. Travel Requirements: - Must be able to travel according to business needs (15-20%). Physical Requirements: Rarely: walking, kneeling, squatting, crawling, distant seeing, climbing on/off truck, climbing, lifting 10-50 lbs., depth perception, color vision, lifting, carrying, pushing, pulling, climbing ladders, balancing, lifting up to 10 lbs., lifting up to 50 lbs. Occasionally: standing, stooping, body twisting, gripping, reaching, range of motion, climbing stairs. Frequently: sitting, sense of touch, manual dexterity, speaking clearly, reading, hearing-speech range. Constantly: seeing. Benefits We offer a competitive range of benefits to support our employees’ health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager. Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1-833-222-3066. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees. An Equal Opportunity Employer. Please note: - All job offers are subject to pre-employment drug screening and a background check. - Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position. Notice to Agencies: We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.