• Monitor and analyze security alerts and events from various security tools and systems. • Coordinate over multiple mediums with users and administrators of various roles and backgrounds during incident investigations and response. • Collect and analyze raw events and alerts. • Construct timelines surrounding activity that is adversarial or otherwise related to the investigation at hand. • Provide feedback on alerts received and events reviewed to the betterment of detection capabilities. • Escalate tickets, when necessary, based on established processes. • Classify and prioritize incidents based on established criteria. • Consistently provide professional-quality customer service. • Thoroughly and accurately document work details within the ticketing system. • Maintain familiarity with products in use and the ability to quickly familiarize with related technologies. • Stay informed of breaking news and industry best practices from multiple reliable sources and share findings. • Attend and contribute to regular team meetings.

• Assist the Facility Security Officer (FSO) with administration and implementation of the 32 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM) Rule for SGS subsidiary companies. • Update DCSA systems, Personnel Security, Foreign Travel briefings, and other program briefings. • Process Visit Requests as necessary and monitor expiration dates for expirations and extended visits. • Coordinate Insider Threat Program activities and ensure program requirements are met for the Insider Threat Working Group. • Coordinate in-processing activities for staff members with government customers, processing requests for Common Access Cards (CAC), other badges and ensuring visitor records remain current. • Assist the FSO with facility clearance sponsorship actions and DD 254 creation and tracking needed. • Assist with self-inspections alongside FSO and prepare for Security Vulnerability Assessments (SVAs) to ensure the facility is prepared for assessments. • Assist with self-inspection final reports and submit to company leadership and DCSA as required. • Coordinate and assist with the security training and awareness program and ensure initial, refresher, and debriefings are conducted as required. • Distribute security awareness information. • Establish and maintain successful working relationships with DCSA, government customers, subcontractors, and internal customers. • Assist with hiring actions relative to security clearance screenings and onboarding actions. • Assist with managing security violations, reporting and tracking disciplinary actions, and respond to general security questions. • Track and maintain access briefings necessary per individual DD 254 contract requirements. • Review accuracy of DD 254s upon receipt for government and prime contractors to ensure security requirements are followed as required. • Monitor and ensure NISS is updated and accurate for the company’s facility clearance. The Security Administrator may be required to perform other duties to meet the ongoing needs of the organization.

• Write and optimise Rust code to build security-critical components and tools • Perform deep manual and automated code reviews to identify and mitigate security vulnerabilities • Design and implement machine learning models for automated security analysis, anomaly detection, and threat mitigation • Manage bug bounty submissions, triage security reports, and collaborate with ethical hackers to resolve issues • Work with engineering teams to integrate security best practices into the software development lifecycle • Identify and assess security risks in our blockchain infrastructure, smart contracts, and core software • Research and implement the latest advancements in secure coding, ML-driven security, and blockchain security

Role Description Hanwha Vision America (HVA), a subsidiary of the Hanwha Group, is a global leader in video surveillance and physical security solutions. We deliver cutting-edge IP cameras, cloud platforms, access control solutions, and video management systems (VMS), trusted across industries including retail, transportation, education, banking, healthcare, and critical infrastructure. As we expand our footprint in the access control space, we are looking for a high-impact Product Manager to join the team building the next generation of access control solutions — built at the intersection of hardware, cloud, and AI. This is not a maintenance role — this is a build-and-scale opportunity. You will help to own the product strategy and execution for our access control solutions portfolio, working at the intersection of hardware, cloud software, and AI. You will partner with engineering, sales, and leadership to define what we build, why we build it, and how we win in a highly competitive market. If you are a self-starter with deep access control domain expertise, a sharp eye for detail, and a passion for shaping the future of physical security, we want to talk to you. Key Responsibilities - Product Strategy & Roadmap: Own and drive the product roadmap for access control solutions, aligned with company strategy and market opportunities. Define and communicate a clear internal and external roadmap with prioritization rationale. - Customer & Market Discovery: Lead voice-of-customer sessions, field discovery interviews, and on-site visits to deeply understand user needs and pain points across security integrators, IT teams, facility managers, and enterprise end users. - Requirements & Specifications: Translate customer needs, field feedback, and market insights into clear product requirements, user stories, and functional specifications. Define standards for security, uptime/SLA, UI/UX accessibility, and integration quality. - Competitive Intelligence: Lead competitive analysis and define positioning to differentiate HVA's access control portfolio in the market. Conduct ongoing benchmarking against leading cloud and on-premises solutions. - Feature Prioritization: Develop data-driven prioritization frameworks to balance customer value, business impact, and technical feasibility. Manage the backlog and drive Agile delivery in collaboration with engineering teams globally. - Cross-Functional Execution: Work cross-functionally with engineering, sales, marketing, and support to deliver high-quality products on time. Liaise with global development teams, accommodating cross-timezone collaboration as needed. - Go-to-Market & Launch Support: Partner with go-to-market teams to support product launches, sales enablement, field readiness, and customer success. Develop comprehensive product documentation, training materials, and marketing collateral for each release. - Commercial & Ecosystem Strategy: Develop a strong understanding of pricing strategy, packaging, ecosystem dynamics, and profitability levers. Identify and evaluate new product opportunities in cooperation with sales to increase competitiveness and revenue. - Partner & Supplier Engagement: Work with OEM partners, hardware suppliers, and third-party vendors to support product definition, integration requirements, and lifecycle planning. Represent HVA's access control portfolio at tradeshows, sales meetings, and industry events. - Product Lifecycle Management: Manage the complete access control product lifecycle from concept through end-of-life, including migration strategies for customers transitioning from legacy on-premises systems to cloud-based solutions. Qualifications - 5+ years of experience in product management within access control, physical security technology, or related B2B SaaS/hardware domains - Deep understanding of access control systems — hardware (readers, controllers, credentials) and software (cloud, on-premises, hybrid architectures) - Demonstrated ability to take products from concept to launch and drive measurable business impact - Proven experience building customer-facing products and conducting voice-of-customer research at scale - Experience working with partners, OEMs, channel integrators, and external vendors in a reseller/dealer model - Familiarity with cloud-based architectures, modern SaaS models, and API/integration ecosystems - Strong analytical mindset with ability to make data-driven decisions and develop prioritization frameworks - Proficiency with product management tools (e.g., Jira and Confluence) and design collaboration tools (e.g., Figma) - Excellent written, verbal, and executive-level communication skills - Ability to operate in a fast-paced, cross-functional environment with competing priorities - Bachelor's degree in Computer Science, Engineering, Electronics, or a related field (or equivalent experience) - Willingness to travel up to 30% for customer sites, partner meetings, and industry tradeshows (e.g., ISC West) Preferred Qualifications - Experience integrating AI/ML capabilities into physical security or IoT products - Familiarity with video surveillance platforms, VMS, visitor management, or smart building ecosystems - Demonstrated track record of driving UI/UX differentiation in hardware-enabled software products - Knowledge of cybersecurity best practices, data privacy standards, and product compliance (e.g., SOC 2, ISO, UL, GDPR) - Experience managing on-premises-to-cloud product migration strategies for installed base customers - Prior experience in a global product role requiring cross-timezone collaboration with distributed engineering teams - Background in enterprise verticals including retail, healthcare, education, transportation, or critical infrastructure - Familiarity with mobile credential technologies and mobile-first access control design Company Description Hanwha Vision America provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.