• Leading by example and showing what customer-obsessed means: At Wolt, our Customer Support-team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support at Wolt. • Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! • Strategizing: You will work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers. • Recruiting, mentoring and managing: You will find the best talent with the right attitude while creating an environment where the team can develop through encouragement and empowerment. You will provide performance feedback, make sure your team is motivated and meets SLA's. • Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us. • Getting stuff done: Hustle, hustle, hustle.

• Develop and manage a remote territory, building awareness and interest in WyoTech programs • Deliver engaging, high-impact presentations at high schools, events, and industry gatherings • Cultivate relationships with: High school instructors and counselors, Career & Technical Education (CTE) programs, Industry partners and trade organizations • Identify and mentor top students, helping them explore and pursue careers in the trades • Guide students and families through the admissions and enrollment process • Represent WyoTech at career fairs, trade shows, and community events • Collaborate with internal teams to ensure a seamless student experience • Maintain consistent follow-up and pipeline management using CRM tools

• Manage incoming calls from patients, healthcare customers, and service providers • Deliver accurate information and support regarding healthcare policies and procedures. • Address patient concerns, resolve issues, and follow up to ensure a satisfactory outcome. • Maintain thorough documentation of customer interactions and transactions. • Adhere to HIPAA and other relevant healthcare regulations. • Coordinate with other departments to escalate and resolve complex matters efficiently.

• Deliver excellent client experience for treasury management users through telephone and email channels along with assisting internal staff with client questions. • Ensure proper documentation is obtained for purposes of accurate client setup and future audit of work processes in the TM division. • Ensures complete client satisfaction through active partnership with TM Consultants, TM Specialists, third party vendors and other internal departments to provide timely response to service requests. • Process implementation set-ups for treasury management products and services by completing new client requests and providing in-depth training of treasury management services. • Completing maintenance requests to existing clients, follow up with clients accordingly, and ensuring the most accurate and timely execution of high-quality customer service. • Actively participate in courses through Alerus University and internal meetings, along with reading published materials to maintain and enhance professional skills. • Handle the exchange of information, technical questions, and client concerns confidently and independently possess the ability to recognize sales opportunities and refer to TM Consultants as appropriate.