• Execute and support the physical and logical integration of complex hardware-software platforms across diverse operational environments • Assist senior engineers with installation, configuration, and diagnostics of electromechanical systems • Collaborate with Mechanical, Electrical, and Systems Engineering teams • Track and analyze key performance indicators (KPIs) related to hardware reliability and system uptime • Identify opportunities to improve technical documentation and workflows • Gain hands-on experience working within specialized environments • Contribute to development of standardized engineering toolkits and manuals

Role Description The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include: - Providing expert technical guidance via phone and email. - Resolving escalated system issues. - Conducting technical training. - Ensuring customer satisfaction utilizing case management. - Interpreting wiring schematics and troubleshooting Variable Refrigerant Flow (VRF) systems. - Conducting critical software and hardware updates. - Coordinating jobsite visits. - Assisting in the development of training materials. - Networking and fostering relationships with staff and partners. - Supporting all residential and commercial products. Qualifications - HVAC Vocational Diploma, Bachelor, or Associates Degree preferred. - Minimum 15-20 years’ experience in the HVAC field or in a technical support role. - Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role. - Capable of managing regions and assigned service champions. - Proven experience setting goals and executing service support strategies. - Demonstrated proficiency in LG product line technical knowledge. - Proficiency in documentation creation and dispersion. - Able to travel up to 75%. - Excellent communication skills and interpersonal skills to interact effectively with diverse client groups. - Ability to troubleshoot in-depth service issues via phone and onsite. - Expertise in reading, analyzing, and interpreting technical business periodicals, professional journals, and technical procedures. - Ability to write reports and business correspondence. - Well-developed planning, organization, analytical, and decision-making skills. - Proficient computer skills using all Microsoft Suite Programs. Requirements - Develop regional service support strategies & actions through the LG Preferred Service Champion Program. - Manage all aftermarket support activities within assigned region. - Interface with building owners, general contractors, and service champions on technical matters. - Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps. - Read, understand, and interpret wiring schematics and refrigerant circuit diagrams. - Coordinate with Technical Support, Escalation Lead, Engineering, and Controls team members. - Arrange for and facilitate supervised technical assistance for unresolved technical issues. - Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for jobsite visits. - Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software. - Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems. - Perform critical software and hardware service updates to equipment. - Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment. - Research and provide accurate technical information for training material development. - Generate and conduct technical training sessions in both classroom and jobsite settings. - Conduct technical review and guidance for factory literature and distribution of technical service bulletins. - Support aftermarket rework projects as needed. - Network with regional sales staff fostering technical relationships. - Review extended warranty submissions within KPI target of (5) days. Benefits - No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits. - Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan. - Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. - Performance based Short-Term Incentives (varies by role). - Access to confidential mental health resources. - Family oriented benefits such as paid parental leave. - Group Rate Life and Disability Insurance.

Role Description Responsible for installing, maintaining, troubleshooting, and repairing complex imaging devices. - Performs corrective and preventive maintenance on customer owned equipment within an assigned territory. - Responsible for the installation, de-installation, and relocation, including packing, unpacking and inspection of new products in an assigned area. - Performs administrative duties associated with the job including the timely completion and submission of expense reports, parts requisitions, installation reports, service reports, customer complaint reports and other reporting duties from time to time as assigned. - Responsible for troubleshooting, repairing and maintaining complex clinical systems. - Responsible for maintenance of assigned tools, test equipment, instrumentation, calibration records and assigned technical spares. - Performs on-call standby duty and travel as required. Must be prepared to work unscheduled and odd hours on occasion and on short notice. - Will provide technical guidance and assistance to customers as required. - Performs final calibration, compliance testing and applications training as required for customer acceptance. - Will adhere to and ensure compliance with safety policies and good manufacturing practices. - Must inspire total customer confidence in abilities to resolve technical problems. Qualifications - Bachelor's degree or equivalent experience in an electro-mechanical field. - Previous biomedical, x-ray fundamentals, electronics, or computer technology training required. - Must possess the ability to grasp new product technology with a minimum in formal training and the use of technical publications and maintenance procedures. - Must have demonstrated a high aptitude to thoroughly understand complex systems. - Previous experience in servicing complex electronic and electromechanical systems in the medical field. - Two or more years hands on experience in troubleshooting, repairing, and maintaining biomedical, clinical and/or X-ray diagnostic imaging equipment. - Capable of operating all test equipment and instrumentation related to the job (oscilloscope, diagnostic testers, RF measurement equipment, etc.). - Strong verbal and written communication skills; comfortable presenting to senior management. - Proficient analytical, problem solving, decision-making skills. - Able and willing to work extended hours and weekends as needed. - Must have a valid driver’s license and be able to rent a car for service travel purposes. - Must have good communications skills, both verbal and written. - Must possess excellent interpersonal skills. - Must be capable of working without supervision. - Must be able to do heavy lifting (50 lbs or more). - Must be willing to travel extensively. Requirements - For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable). Benefits - Health Care Plan (Medical, Dental & Vision). - Retirement Plan (401k, IRA). - Life Insurance (Basic, Voluntary & AD&D). - Paid Time Off (Vacation, Sick & Public Holidays). - Family Leave (Maternity, Paternity). - Short Term & Long Term Disability. - Wellness Resources. - Free Stock Option Plan. Company Description ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws. Salary Range: $85,000 to $110,000 Full-Time Annual Salary.

• Responsible for installing, maintaining, troubleshooting, and repairing complex imaging devices. • Performs corrective and preventive maintenance on customer owned equipment within an assigned territory. • Responsible for the installation, de-installation, and relocation, including packing, unpacking and inspection of new products in an assigned area. • Performs administrative duties associated with the job including the timely completion and submission of expense reports, parts requisitions, installation reports, service reports, customer complaint reports and other reporting duties from time to time as assigned. • Responsible for troubleshooting, repairing and maintaining complex clinical systems. • Responsible for maintenance of assigned tools, test equipment, instrumentation, calibration records and assigned technical spares. • Performs on-call standby duty and travel as required. Must be prepared to work unscheduled and odd hours on occasion and on short notice. • Will provide technical guidance and assistance to customers as required. • Performs final calibration, compliance testing and applications training as required for customer acceptance. • Will adhere to and ensure compliance with safety policies and good manufacturing practices. • Must inspire total customer confidence in abilities to resolve technical problems.