Title: Service Solutionist Dispatch Location: Charlotte, North Carolina, United States Job Description: PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. About the Job Opportunity The Service Specialist is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish. Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations. These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care. As a result, this role requires a high level of judgement, accountability, and customer focus. This position is designed for high – performing professionals who take pride in consistence, responsiveness, and follow-through. While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home. What you’ll do - Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability. - Gather complete and actionable information by asking thoughtful, direct questions. - Manage multiple service events simultaneously while maintaining quality and responsiveness. - Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email. - Support customers with empathy and composure, especially in time-sensitive or high-impact situations. - Proactively monitor open work and follow up to prevent delays or escalations. - Maintain thorough, accurate documentation that meets quality and compliance expectations. - Navigate complex service scenarios with sound judgement and a solution-oriented mindset. - Contribute to a team culture on reliability, trust, and shared standards. - Who we want to meet We’re looking for a dependable, high-caliber professionals who understand the responsibility that comes with supporting complex, high stakes customer environments - Highly reliable – you show up prepared, on time, and ready to own your work - Strong sense of urgency – you understand priorities and act decisively - Accountable – you take ownership of outcomes, not just tasks - Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders - Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments - Detail-oriented – you value accuracy, documentation, and doing things right - Self-directed – you manage your workload effectively without constant oversight - Team-oriented – you contribute to a collaborative, high-standard team - Benefits & Perks  - Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) - - Career and professional development through training, coaching and new experiences. - - Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. - - Inclusive and diverse community of passionate professionals learning and growing together. -   Interested?  We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit. About PartsSource Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on. In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

Title: Senior Manager, Workforce Planning - Coverage Review Operations And Payer Solutions - Remote Location: US, Remote Job Description: Are you energized by turning complex demand signals into clear, actionable workforce strategies? As a Senior Manager, Workforce Planning, you will lead enterprise workforce planning across large, multi-site operations, ensuring the right talent is in place to meet service, quality, and financial goals. You will shape forecasting and staffing strategies, partner across the business, and deliver insights that drive confident decision-making in a dynamic healthcare environment. This leader is accountable for leading long‑range workforce planning for Coverage Review Operations (CRO) and Payer Solutions, with primary focus on CRO. This role is responsible for translating complex, multi‑channel demand into executable, financially sound staffing strategies that enable service level attainment, performance guarantees, and cost targets across blended contact center and back‑office environments. Key Responsibilities - Lead long-range planning across complex for Coverage Review Operations and Payer Solutions. - Translate demand forecasts into executable staffing and capacity plans that balance service level objectives, customer experience, and cost targets. - Provide strategic oversight of volume forecasting, handle time modeling, and performance management to proactively mitigate risk and variability. - Partner closely with Operations, Finance, Enablement, Technology, Analytics, and Global Service Partners to align workforce strategies with business priorities and operational realities. - Deliver clear, data-driven insights and recommendations to senior leaders on staffing risks, trade-offs, and performance outcomes. - Lead, coach, and develop workforce planning teams across long-range planning. - Drive continuous improvement of workforce planning models, tools, and processes, including the use of advanced modeling and workforce management platforms. - Anticipate and plan for demand changes driven by seasonality, growth, regulatory shifts, or operational transformation initiatives. Required Qualifications - 7+ years of workforce management or workforce planning experience in a contact center and back-office operations environment. - 5+ years of demonstrated people leadership experience, including coaching, development, and cross‑functional influence. - Experience driving workforce planning transformation, automation, or process optimization initiatives. - Demonstrated expertise in long-range forecasting, short-term planning, scheduling, and real-time workforce management. - Experience supporting large, multi-site or global operations, including partnership with external or offshore service providers. - Strong analytical skills with the ability to translate complex data into clear business insights. - Proven ability to influence cross-functional partners and communicate effectively with senior leaders. - Travel as needed. Preferred Qualifications - Bachelor’s degree in business, analytics, operations, or a related field. - Experience in healthcare, insurance, or other highly regulated environments. - Hands-on experience with workforce management platforms such as Verint, NICE IEX, or similar tools highly preferred. - Comfort partnering across time zones and supporting global teams. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 104,400 - 174,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Title: Commercial Operations Support Specialist Location: PA-West Chester Job Description: Job Description Commercial Operations Support Specialist Location East Goshen, Pennsylvania ZIP/Postal Code 19380 Job Type Contract,Perm Possible Category Business Analyst (BA) Req # KPD-f535c7d5-b1a4-47be-a8dc-e13d149d2cbe Pay Rate $32 - $40 (hourly estimate) Job Description One of Insight Global's large Medical Device clients is looking for a Commercial Operations Support Specialist to join their team. This is a 12-month contract, hybrid in West Chester, PA 3 days a week onsite. This consultant will be joining a team that is supporting a billing automation project. This group will support 6 projects this fiscal year. The goal is to make the pilot billing automation project repeatable to all health system customers they support. This specialist will review issue queues and broken orders, track issues in spreadsheets and dashboards, reading APIs to navigation different systems to triage issues, identify patterns like recurring system failures, and support new system launches and post-launch cleanup. This candidate needs to be technically fluent in Excel, Tableau or Power BI and ERP systems. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. Required Skills & Experience - 3-5 years of financial and technology experience   - Proficiency in MS Excel and MS Office   - Experience managing, analyzing, and synthesizing operational data in Tableau or Power BI   - Experience with ERP Systems   - Clear written and verbal communication   - Bachelor's degree Nice to Have Skills & Experience - Experience working with order-to-cash workflows Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Title: Insurance Operations Manager Location: San Francisco, CA, Denver, CO, or Madison WI Job Description: MGT is the first AI-driven, neo-insurer focused on evolving commercial P&C insurance for the brokers and small business owners. By combining the expertise of industry veterans with state-of-the-art technology, we are ushering in the next evolution of commercial insurance and working to move the industry forward through the use of modern technology, better processes, and a rock-star team. We seek visionary leaders who thrive in dynamic, entrepreneurial settings, and excel in autonomous roles. About the Role We’re looking for an Insurance Operations Manager to support the execution of new insurance products and operational initiatives across the business. In this individual contributor role, you’ll work across Underwriting, Service, Billing, Compliance, and Technology to help bring new commercial P&C products to market and support key transition efforts, including system migrations and product changes. You’ll play a central role in coordinating work across teams, maintaining momentum on critical initiatives, and ensuring programs are delivered in a structured and reliable way. This is a hybrid role with a preference for candidates located in San Francisco, CA. What You’ll Do Product Launch & Lifecycle Management - Support execution of new commercial insurance product launches from concept through go-to-market - Coordinate cross-functional workstreams across Product, Underwriting, Operations, Distribution, and Engineering - Translate product requirements into actionable implementation plans - Develop documentation, underwriting guidelines, and internal training materials - Help ensure readiness across systems, compliance, and go-to-market activities Transition & Migration Programs - Support transition initiatives (e.g., book rolls, system migrations, product changes) - Help define scope, timelines, ownership, and success metrics - Coordinate cross-team readiness for cutovers, communications, and operational changes - Build and maintain runbooks, playbooks, and supporting documentation Cross-Functional Coordination - Partner with stakeholders across Underwriting, Operations, Actuarial, Compliance, and Engineering - Help turn complex or ambiguous problems into clear, structured plans - Communicate program status and risks proactively - Support alignment between product design and market needs Performance & Continuous Improvement - Track KPIs and program health through reporting and dashboards - Analyze operational and product performance to identify improvement opportunities - Contribute to process improvements and scalable operational solutions - Prepare updates and insights for leadership stakeholders What We’re Looking For Experience - ~8–12+ years in insurance product development, underwriting, program management, or operations - Experience supporting cross-functional initiatives from concept through launch - Familiarity with commercial P&C products, forms, and underwriting - Understanding of regulatory and compliance processes - Experience with migrations, system transitions, or product lifecycle changes is a plus Skills - Strong communication skills with the ability to simplify complex topics - Structured problem-solving and analytical thinking - Experience with KPI tracking and basic BI/reporting tools - Ability to manage multiple concurrent initiatives - Strong program/project management fundamentals What Sets You Apart - Interest in insurance product operations and how products are brought to market - Strong execution skills and attention to detail - Ability to build clear, efficient processes - Collaborative approach to cross-functional work - Data-informed decision making Compensation & Benefits This role offers a base salary of $140,000–$180,000 (U.S. range, adjusted for experience and location), plus a performance-based bonus, equity, and a comprehensive benefits package. We have a strong preference for candidates located near one of our office locations: San Francisco, Denver, or Madison. We recognize that no candidate will meet every qualification and encourage individuals with relevant experience and interest in the role to apply. Please note: MGT does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms. Please do not forward resumes to our jobs alias, MGT employees, or any other company location. Any submittals without a prior signed agreement will become property of MGT. Equal Employment Opportunity Statement MGT is proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable law.