Claims Admin - Bodily Injury remote type Hybrid locations USA - NC- Remote time type Full time job requisition id R29860 National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description The Process Central Services Associate III performs moderately complex claim related activities for non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention. Key Responsibilities - Participates in or assists in training new or less experienced employees and demonstrating work processes - Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties - Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards - Receives, screens and routes incoming calls and other correspondence - May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management - Retrieves or sends supporting documentation to vendors or others as directed - Handles claim files (locates/requests files, files documents, reconstructs missing files, moves misfiled documents, sends to others, etc.) - Performs clerical duties, including data entry, filing documents, email, and calendar management - Makes and maintains a connection with the customer by understanding and meeting their needs Education - High School Experience - 0-2 years experience (Preferred) Supervisory Responsibilities - This job does not have supervisory duties. Compensation Base compensation offered for this role is $18.61- $27.79 hourly and is based on experience and qualifications. ** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.** Skills Business Communications, Claims Processing, Detail-Oriented, Organizing

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