• Design, build, and ship a cutting-edge agent-powered mission console using TypeScript, React, Tailwind, Node.js, and Python. • Partner with customers, mission owners, designers, and other engineers to understand user workflows and create 10x better solutions for their problems leveraging agents. • Help define and shape the surface for which users are enabled by AI and agents at Vannevar. • Implement and maintain robust agentic workflows to enable missions at scale.

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Team Lead in the Americas. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary. You will - Provide solutions to complex issues for payers by phone, chat, and email with speed, professionalism and empathy - Be the escalation point for teammates, serving as a content expert for Flywire payment offerings and products - Be the voice of payers within Flywire escalating insight within the Client & Payment Experience (CPE) Team and beyond, using data and context to highlight areas for optimisation - Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively make plan to optimise our process, drive efficiency and scaling of manual work using data analysis - Drive forward the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development - Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review - Be the main representative for regional Payment Experience Team, maintaining connection with both Regional CPE Team and other regional stakeholders for regional related new launch and training material preparation, tracking impact for the related change Qualifications Here's what we're looking for: - 2+ years of team supervision experience with at least 5 years in a customer support facing role, strong people management skills - Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus - Customer oriented mindset, able to listen, understand, and find a solution to the most difficult customer requests with professionalism and empathy - Comfortable with multi-tasking; able to work under intense pace and high pressure - Proactive and ambitious learner, able to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials - The desire to develop leadership skills, to drive a team’s success and support teammates within the role’s scope, being comfortable and composed when either giving or receiving feedback - Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish) - Great attention to details, sensitive to issues or potential issues and proactively seek for solutions - Strong analytical skill, able to use data / best judgement to prioritise tasks that have the most value-add impact - Excellent interpersonal and communication skills to enable effective interaction and collaboration within the team and key business stakeholders. Able to adapt the communication style to different audiences. - Ability to work on a flexible schedule - Familiarity with Microsoft Office suite and CRM software - Customer service experience - Payment related experience (banking, forex company) - International experience (preferred) Technologies We Use: - Zendesk - Google Workspace - Banking and partner back offices - Looker Additional Information What We Offer: - Competitive compensation - Employee Stock Purchase Plan (ESPP) - Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years!) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days! - Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. #LI-Remote

Company Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments. We’ve scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Associate I. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire. You will - Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users. - Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire. - Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue. - Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments. - Conduct daily follow-up with previously unresolved requests. - Handle escalations from Associate I, ensuring customer satisfaction. - Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members. - Stay updated on new product features, updates, and company policies to provide accurate and current information to customers. - Be inspired to take initiative in new projects that contribute to the greater success of the business. - Support in training new team members as needed and guide Associate I in best practices. - Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves. - Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude. - Have fun while working hard with a goal-oriented team. Qualifications Here’s What We’re Looking For: General - Business proficiency in English and Portuguese. - 3 years of experience in customer support, a background in banking or payments is a plus. - Ability to work business hours aligned with the US Pacific Time zone - Ability to work flexible hours, including weekends and public holidays, when there is business needs. Communication - Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style. - Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions. - Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions. Knowledge & Application - Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks. - Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement. Problem Solving - Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations. - Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation. Data Analysis - Collects and reports customer feedback, identifying recurring themes and issues. - Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery. - Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends. Projects - Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support. - Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary. - Assists in the training and support of newer team members as needed. Additional Information Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 40 nationalities across 152 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

• Own and evolve our CI/CD pipelines — designing quality gates, test stages, deployment checks, and failure alerting across GitHub Actions workflows in a large Nx monorepo. • Define and enforce pipeline standards: what runs on every PR, what gates a merge, what gates a deploy, and how test results are surfaced to engineers. • Design and implement scalable test automation frameworks for integration and end-to-end testing of distributed systems spanning Python/FastAPI backends, React/Remix frontends, PostgreSQL, and event-driven infrastructure on AWS and GCP. • Expand automated test coverage across the test pyramid — with particular focus on integration and E2E layers that are hardest to maintain at speed. • Partner with software engineers to instrument their services with automated tests and wire those tests into CI. • Analyze flaky tests, slow pipelines, and production incidents to drive continuous improvement in test coverage, pipeline reliability, and release confidence. • Develop and maintain test plans, quality metrics, and documentation that keep teams aligned on coverage expectations. • Advocate for automated testing and continuous quality improvement across the organization. • Participate in on-call rotations and ensure strong operational standards.