Role Description Step into a role where your expertise drives results! Join us as a Collections Coordinator and bring your precision, communication skills, and collections experience to make an impact every day! We are seeking an experienced, results‑oriented Collections professional to manage a high‑volume portfolio of overdue accounts. This role requires confidence in phone‑based collections, disciplined follow‑up, and the ability to operate independently in a metrics‑driven environment. The ideal candidate is comfortable being accountable for outcomes and partnering cross‑functionally to resolve issues and improve cash flow. Key Responsibilities: - Payment Processing & Cash Application: - Process and accurately post customer payments within two business days of receipt, ensuring accurate AR aging and clean cash application. - Research and resolve unapplied or misapplied payments promptly. - Collections Management & Follow‑Up: - Manage an assigned portfolio of past‑due accounts and execute consistent, timely collection efforts. - Complete a minimum of 60 outbound collection follow‑ups daily via phone, email, and portals. - Reduce outstanding balances by 10%-20% monthly through targeted follow-ups. - Obtain payment commitments, track adherence, and escalate accounts as needed to prevent further aging. - Record‑Keeping, Reporting & Accountability: - Maintain detailed and accurate documentation of all client communications, disputes, and follow‑up activity. - Submit weekly AR performance updates every Friday by end of business, including: - Clients targeted - Receivables ranked from highest to lowest - Feedback, dispute status, and expected payment dates - Planned next steps and follow‑up activity - Cross‑Functional Collaboration: - Work closely with billing, operations, and internal teams to resolve 95% of billing discrepancies within one business day. - Identify recurring issues and escalate trends that impact collections or billing accuracy. - Client & Stakeholder Relationships: - Build professional, effective relationships with adjusters, carriers, client firms, and facilities. - Confirm invoice receipt with facilities and payers to minimize avoidable delays. - Respond promptly and professionally to billing inquiries while maintaining firm collection expectations. - AR Monitoring & Prioritization: - Review AR aging and past‑due reports daily to identify priorities and risks. - Use reminders, task tools, and call tracking systems to ensure consistent follow‑up. Qualifications - Bachelor’s degree in Accounting, Finance, or a related field preferred; equivalent hands‑on AR and collections experience required. - 4+ years of Accounts Receivable and Collections experience in a high‑volume or complex environment; this role is not intended for entry‑level candidates. - Demonstrated ability to independently manage overdue accounts, follow up persistently, and reduce aged receivables. - Comfortable and confident making daily outbound collections calls as a primary part of the role. - Strong proficiency in Sage, NetSuite, MS Products. - Excellent written and verbal communication skills, with the ability to communicate professionally and assertively with internal and external stakeholders. - Proven follow‑up discipline with strong time management and organizational skills. - Ability to collaborate effectively across departments and with employees at all levels. - Highly organized and able to prioritize multiple responsibilities in a fast‑paced environment. - Candidates must be comfortable operating independently in a fast‑paced, metrics‑driven collections environment, where success is measured by daily activity, follow‑up discipline, and reduction of aged receivables. Performance Expectations - Proactively reduce outstanding balances through consistent daily follow‑up. - Maintain accurate records and timely reporting to support leadership visibility. - Strengthen client relationships while ensuring timely and accurate payment resolution. Benefits - 401(k) - 401(k) Employer Contribution - Dental Insurance - Health Insurance - Vision Insurance - Paid Time off

Role Description We are seeking a Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible. Your Role: - Establishing professional relationships with clients, educating them on best practices - Negotiating optimal payment arrangements to resolve customers' bills - Maintaining a high level of professionalism in all interactions - Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence - Updating customer account information and documenting call activity details - Handling objections, excuses, and adhering to regulatory standards and best practices - Achieving individual collection targets to meet department and company goals Qualifications - 3rd-party collections experience is an asset - At least 1 year of experience in the call center industry - Excellent oral and written communication skills in English for consistent collection calls - Comfortable with Microsoft Ecosystem (word, excel, outlook, etc) - Ability to display a prior track record of top-tier results - Strong math skills with the ability to perform basic calculations quickly - Strong work ethic and willingness to learn - Ability to pass a background check - Solid organizational and time management skills - Ability to adapt in a fast-paced environment - Must be able to work one night shift in a week Requirements - Broadband Internet with a wired connection from the computer to the modem. Speed must be 50 MPBS upload and 20 MPBS download. - Equipment will be provided by the company - Successful candidates will be pre-screened by our technical support team to ensure they meet all requirements to continue before being invited to training. Application Process If you are a motivated individual who thrives in a dynamic and supportive work environment, we’d love to hear from you. Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable). We value diversity and encourage applications from people with disabilities. Accommodation is available upon request throughout the selection process. We appreciate all applications; however, only those shortlisted will be contacted by our Talent Acquisition Team.

Title: Collections Representative (AZ, 6/8 Start Date) Location: Glendale, AZ Job Description: time type Full time job requisition id JR101626 Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring Collections Representatives to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of Glendale, Arizona. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it’s incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact. YOUR DAY-TO-DAY: - Responsible for outbound and inbound calls, collecting on accounts that are past due - Provide top tier support and service to our customers THE DETAILS: - Start Date: Monday, June 8, 2026 - Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 7:30AM-4:00PM; 100% attendance required - Full Time Shifts Available: Monday through Friday, either 9:00AM-5:30PM or 10:30AM-7:00PM - Saturdays Required: 5:30AM-2:00PM - Compensation: $17.00/HR + BONUS   YOU’LL BRING: - Customer Service and prior collections experience with impeccable interpersonal skills - Excellent verbal and written communication skills - Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously - Phone experience in a customer service/call center environment - High school diploma or GED equivalent, must also be 18 years or older  REQUIREMENTS FOR WORK FROM HOME: - You must be located within a 60-mile radius of Glendale, AZ - You must have a designated home-based workspace (preferably one that is quiet and free from distractions) - You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems)   WE OFFER:    - Competitive Compensation - Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays + Paid Volunteer Hours - Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - Job required equipment and services Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

Role Description Solicitamos: Teleoperadores de ventas y cobranzas para el Contact Center - Trabajo Remoto. - Atender las consultas de los clientes y usuarios, ya sea por llamadas telefónicas, mensajería instantánea, redes sociales u otros canales, con las herramientas, políticas y protocolos operativos y de calidad establecidos. - Ejecutar las campañas de ventas y/o cobranzas por los canales, con las herramientas, políticas y protocolos operativos y de calidad establecidos. - Asistir a las capacitaciones, sesiones de feedback, de coordinación y rendir las evaluaciones, sean presenciales o virtuales, y dar muestras permanentes de mejoras en su desempeño. - Reportar los casos complejos que requieran atención directa de las áreas académicas o administrativas de la universidad. Qualifications - Educación mínima secundaria completa. - Experiencia mínima de 6 meses (Cobranzas y/o ventas indispensable). - Disponibilidad horaria completa. - Manejo de MS Office. - Procesador mínimo Core i3 o Ryzen 3 de doble núcleo, 8 GB de RAM, resolución de 1024 x 768 y disco duro de 128 GB. - Manejo de llamada, buen tono de voz, persuasivo y empático. Benefits - Ingreso a planilla a partir del primer día. - Convenios educativos. - Grato ambiente laboral.