Role Description We're looking for a proactive, detail-oriented Bilingual Medical Operator to support patients by coordinating appointment scheduling and facilitating clear, accurate communication between patients and healthcare providers to ensure continuity of care. If you're calm under pressure, organized, and genuinely enjoy helping people navigate their healthcare needs, this role is for you. Full professional fluency in both English and Spanish is required. Core Responsibilities - Appointment Scheduling - Schedule patient appointments according to clinical guidelines and patient needs - Manage daily provider calendars, including rescheduling appointments and notifying patients promptly of any changes - Patient Communication - Respond to patient inquiries regarding clinic services or direct concerns to the appropriate department - Relay patient messages and requests to providers accurately and in a timely manner - Follow up with patients and providers as needed to ensure resolution and continuity of care - Administrative Tasks - Set appointment follow-up reminders to support ongoing patient treatment and care coordination - Maintain accurate documentation within scheduling and EMR systems Qualifications - 1+ years of customer service or call center experience, healthcare setting preferred - Full professional fluency in both English and Spanish, written and spoken - Experience using EHR/EMR systems and scheduling software, any platform is acceptable (examples include eClinicalWorks, Epic, Athenahealth, Kareo, or similar) - Experience using standard communication and collaboration tools such as Microsoft Teams, Outlook, or equivalent - Strong attention to detail with high data-entry accuracy Requirements - Familiarity with eClinicalWorks (eCW) specifically - Familiarity with common medical terms and procedures Benefits - Work Without Borders: Collaborate daily with experts from around the world. - Built for Remote: A fully remote culture designed for autonomy, flexibility, and trust. - Diverse Perspectives: Be part of a multicultural team where different backgrounds are our greatest strength. - Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.

Role Description Serás la persona responsable de contactar y atraer clientes del segmento preferente a través de: - Llamadas telefónicas como principal y único medio de relación, logrando la promoción y asesoría efectiva de productos y servicios bancarios, con el objetivo de fidelizar una cartera de clientes BBVA ofreciendo atención personalizada de excelente calidad. Lo que harás: - Colocación de productos financieros: fondos de inversión, tarjetas de crédito, crédito al consumo, seguros, efectivo inmediato, crédito auto y crédito hipotecario. - Gestión de cartera de clientes. - Contactar, atraer y retener clientes preferentes a través de llamadas telefónicas con objetivo de fidelizar clientes con BBVA. - Perfilamiento y prospección para identificar qué productos financieros y servicios bancarios responden a las necesidades financieras de clientes. - Integrar y mantener actualizado el expediente de Clientes de la Banca Personal asignados a su cartera. - Gestionar de forma oportuna la recuperación de los créditos contratados por clientes. Qualifications - Licenciatura en áreas económico-administrativas (Título deseable). - Deseable experiencia como ejecutivo(a) de contact center outbound (con experiencia en ventas telefónicas). - Deseable experiencia como banquero(a) personal del sector financiero y prospección y cierre vía telefónica de cartera de clientes. Requirements - Buen manejo de equipo de cómputo e internet. - Manejo de herramientas y sistemas digitales (aplicaciones). - Buen manejo de paquetería Office, en especial de Excel u hojas de cálculo - Indicadores de ventas. - Servicios bancarios en general (Deseable). - Conocimiento de productos financieros (Deseable). - Manejo de objeciones para captar la atención e interés en la prospección para lograr el cierre de venta. - Conocimiento de indicadores operativos de contact center (Deseable). - Ventas telefónicas. Benefits - Plan de capacitación continua. - Plan de carrera (podrás desarrollarte dentro de los puestos de nuestra red con base en resultados). - Sueldo mensual de $18,450. - Atractivos incentivos de venta con base en resultados y bono anual de $60,000. - Lunes a viernes de 08:30 a 18:30 - Parques Polanco. - 60 días de aguinaldo, 20 días de vacaciones y prima vacacional superior a la de la ley. - Póliza de Gastos Médicos Mayores y campañas de salud. - Formación y desarrollo a través de cursos online, Universidad BBVA y Centro de Idiomas BBVA. - Seguro de vida de 40 meses de sueldo por muerte natural. - Plan privado de retiro, adicional a tu seguridad social y con aportaciones de la empresa. - Préstamos a tasas preferenciales. - Actividades de cultura y deporte. - Convenios y promociones en más de 15,000 establecimientos y sitios online. - Plan de carrera y desarrollo.

Role Description Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers, and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans. The anticipated hourly range for this position is $19.60 - $20.96 USD hourly. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location. Essential Duties and Responsibilities - Act as first point of contact to patients arriving in person. - Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary. - Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry. - Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally. - Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible. - Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box. - Perform outbound customer satisfaction calls to patients and referrals. - May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment. - May perform functional tests on certain respiratory equipment. - Performs other duties as required. Supervisory Responsibilities - None Qualifications - High School Diploma or equivalent - At least one-year related work experience Requirements - Organizing - Problem Solving/Analysis - Patient Focused - Teamwork - Time Management/Multi-tasking - Effective communication in person, on the phone, and electronically - Intermediate to advanced computer skills - Proficient working within multiple systems at once - English (reading, writing, verbal) - Intermediate level math skills Preferred Qualifications - At least two years’ experience in an office environment, healthcare setting, or call center - Experience utilizing multi-line phone system Physical Demands - While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. - The employee uses computer and telephone equipment. - Specific vision requirements of this job include close vision and distance vision. - Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents. - Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values. - Employee continually engages in activities that require talking and hearing. - This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. - Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs. Work Environment - Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting. - The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs

Role Description As a Provider Enrollment Coordinator, you will: - Receive notifications from the Clinician Onboarding Liaison (COL). - Work closely with the recruiting team during the onboarding process of new providers and provide weekly credentialing updates as to the status of enrollment with payors. - Obtain and maintain provider credentialing documents for new and existing providers, including expiring documentation. - Provide timely and pertinent information on providers for Credentialing Committee review and approval. - Escalate Provider Credentialing issues to the Director, as needed. - Escalate payor issues to the Director, as needed. - Track, generate, and prepare applications to send to providers. - Conduct payer research on the provider. - Add providers to the Credentialing report. - Review returned packets for accuracy and communicate updates to the Providers. - Review weekly exception reports from management to prioritize critical issues. - Follow up with providers for un-returned paperwork. - Send updated credentials to the payer and complete payer credentialing applications for new facility locations in multiple states. - Research state requirements prior to entry into the state and create SOP regarding same. - Work with the Director and other key stakeholders on all new facilities including enrollment of facilities and individual locations into new markets. - Keep all key stakeholders informed of any challenges faced in new markets. - Act as the primary point of contact for withdrawal of provider's employment; receive and update and notify others, if needed. - Generate correct payer paperwork for re-validations/begin re-credentialing process. - Partner with COL, credentialing coordinators, and other key stakeholders in onboarding and enrollment of providers and facilities with Medicaid, Medicare, commercial, and managed care plans. - Maintain provider enrollment processes and credentialing databases/websites/portals including CAQH, NPPES, Navinet, Availity, PECOS. - Support overall Provider Enrollment Department, assist contracting department with requests as necessary, and work with RCM to assist with payer issues related to credentialing. - Meet at least monthly with health plans (more if needed) to obtain statuses of providers and to address any claims issues including holds and denials. - Work with payors to ensure timely enrollment & active status. - Escalate trends and issues to RCM, operations, and other key stakeholders as needed. Qualifications - Minimum of 2 years of successful work experience in physician credentialing and/or physician enrollment. - Experience with provider credentialing databases/websites/portals (i.e.- CAQH, NPPES, and PECOS). - Experience with Modio software preferred. - Working knowledge of the revenue cycle process. Requirements - Overtime may be required by Management. - Expected hours for this role are 37-40 hours per week. - Schedule: 8:00am-5:00pm. Benefits - Have a daily impact on many lives. - Excellent training if you are new to this field. - Mileage reimbursement (if applicable) - Crossroads matches the current IRS mileage reimbursement rate. - Opportunity to save lives every day! Company Description Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder, providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) options.