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Teamficient

Your Team Made Efficient

Bilingual Medical Operator

BilingualBilingualFull TimeRemoteMid LevelTeam 11-50Since 2020H1B No SponsorCompany SiteLinkedIn

Location

CST (UTC-6)

Posted

48 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Bilingual Medical Operator

Teamficient

Role Description We're looking for a proactive, detail-oriented Bilingual Medical Operator to support patients by coordinating appointment scheduling and facilitating clear, accurate communication between patients and healthcare providers to ensure continuity of care. If you're calm under pressure, organized, and genuinely enjoy helping people navigate their healthcare needs, this role is for you. Full professional fluency in both English and Spanish is required. Core Responsibilities - Appointment Scheduling - Schedule patient appointments according to clinical guidelines and patient needs - Manage daily provider calendars, including rescheduling appointments and notifying patients promptly of any changes - Patient Communication - Respond to patient inquiries regarding clinic services or direct concerns to the appropriate department - Relay patient messages and requests to providers accurately and in a timely manner - Follow up with patients and providers as needed to ensure resolution and continuity of care - Administrative Tasks - Set appointment follow-up reminders to support ongoing patient treatment and care coordination - Maintain accurate documentation within scheduling and EMR systems Qualifications - 1+ years of customer service or call center experience, healthcare setting preferred - Full professional fluency in both English and Spanish, written and spoken - Experience using EHR/EMR systems and scheduling software, any platform is acceptable (examples include eClinicalWorks, Epic, Athenahealth, Kareo, or similar) - Experience using standard communication and collaboration tools such as Microsoft Teams, Outlook, or equivalent - Strong attention to detail with high data-entry accuracy Requirements - Familiarity with eClinicalWorks (eCW) specifically - Familiarity with common medical terms and procedures Benefits - Work Without Borders: Collaborate daily with experts from around the world. - Built for Remote: A fully remote culture designed for autonomy, flexibility, and trust. - Diverse Perspectives: Be part of a multicultural team where different backgrounds are our greatest strength. - Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.

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