Role Description The Client Relations Specialist will play a vital role in the initial engagement and intake process for new clients. This position is responsible for managing incoming leads from various sources, understanding client needs, matching them with the ideal therapist, and ensuring a smooth transition to our support staff once the client begins their therapeutic journey. - Field inquiries from potential clients via phone, email, and online forms - Match clients with therapists that best suit their psychological needs and logistical preferences - Schedule appointments based on providers' availability and abilities - Manage lead nurturing processes to convert inquiries into active clients - Maintain high levels of client satisfaction and service excellence throughout the intake process - Collaborate with therapists and support staff to ensure seamless client transitions - Keep accurate records of client interactions and statuses in our CRM system - Provide a warm, friendly, and welcoming environment upon initial contact with each patient - Stay informed about the latest developments in mental health to enhance client interactions Qualifications - At least 2 years of experience in customer service, sales, or client-facing roles, preferably in the healthcare or mental health field - Proficient in CRM software and MS Office; tech-savvy with the ability to learn new tools quickly - Strong interpersonal and communication skills - Strong computer skills required - Empathetic and compassionate understanding of mental health challenges - Excellent organizational skills and the ability to handle multiple tasks simultaneously - Bachelor’s degree in Psychology, Social Work, or related field preferred - Experience verifying insurance benefits preferred Benefits - 401k Safe Harbor plan - Dental Insurance - Health Insurance - Unlimited vacation policy - Work-from-home - Yearly employee engagement trips to NYC - $24 - $29 an hour - Must reside in one of the following states: AZ, CT, FL, IL, IN, NJ, NY, NC, OH, OR, PA, TX, or WA

• Serve as the main point of contact and liaison between customers and Varicent • Represent the voice of the customer (customer advocacy) to provide input into core Product, Marketing, and Sales processes • Lead renewals and proactively identify expansion opportunities in each account to drive value both for the customer and for Varicent • Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them • Manage “success planning” at the program level by identifying, aligning on, and progressing key business priorities at each account, driving value realization across your portfolio of customers • Be accountable to drive high usage of Varicent products within customers by driving the creation and execution of a thorough and action-oriented adoption plan • Develop and leverage deep functional Varicent product expertise to increase the customer’s usage • Build, maintain and leverage strong relationships with Business Decision Makers and Technical Decision Makers within each customer to influence solution adoption, create strong support for new opportunities, and secure their willingness to advocate on Varicent’s behalf • Engage with your customer early in their lifecycle from onboarding through value realization – providing implementation oversight, change management coaching, success planning, and future vision setting with customers • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Varicent teams and be highly connected to Varicent SMEs throughout the customer’s lifecycle

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment. • Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. • Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues. • Help customers achieve their desired outcomes through product consulting, value realization, and high ROI. • Grow customer's portfolio through zero churn and active cross and up-sales.

• Act as the primary point of contact for learners from onboarding through course completion • Conduct 1:1 and group learner support sessions across multiple time zones • Guide learners in structuring study plans and managing progress toward completion • Identify and address learning or engagement challenges early, offering practical solutions • Maintain clear and responsive communication via email, chat, and video calls • Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met • Monitor learner performance and engagement using tracking tools and reports • Collect and analyse learner feedback to recommend process improvements • Provide alumni support and foster a sense of community among past participants