Role Description We are seeking a high-impact Epic Aura Integration Analyst to bridge the gap between technical architecture and provider-facing delivery. You will be the primary technical point of contact for clients, responsible for the end-to-end lifecycle of lab integrations. You will handle everything from initial onboarding and technical discovery to complex build-outs and high-stakes production support. The ideal candidate possesses the technical depth to navigate FHIR APIs and HL7 fallbacks, paired with the professional presence to guide clinical stakeholders through real-time troubleshooting and workflow optimization. Long Term Contract 100% Remote Pay: $85/hour on W2 Responsibilities - Lead client-facing technical calls to guide providers through the onboarding process. - Translate complex integration requirements into actionable project plans. - Design and build ordering and results workflows within Epic Aura/Ambulatory environments, ensuring seamless data exchange. - Deploy and manage integrations using FHIR APIs as the primary standard, with a deep understanding of HL7 for legacy fallback scenarios. - Act as the Tier 3 escalation point for critical production issues. - Troubleshoot and resolve high-priority tickets within strict SLA timelines. - Lead User Acceptance Testing (UAT) sessions, validating that builds meet clinical requirements and technical specifications. - Maintain rigorous documentation discipline within Jira, ensuring all configurations, bugs, and project milestones are tracked with precision. Qualifications - 3 to 5 years of dedicated experience in Epic Aura or Epic Ambulatory integrations. - Hands-on experience with FHIR API integration and HL7 messaging. - Proven ability to build and troubleshoot Ordering and Results workflows. - Proven track record of managing P1/P2 incidents under pressure and meeting rigorous SLAs. - Advanced proficiency in Jira for task management and technical documentation. - Exceptional communication skills and client-facing confidence.

• Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients • Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations • Manage and respond to inquiries from clients and consumers via phone and email • Provide guidance to clients and consumers on the next steps in the screening process • Deliver accurate and timely updates on open tasks to relevant stakeholders • Assist peers and co-workers with workload management and problem resolution • Participate in ongoing training sessions and team meetings

Role Description Korn Ferry is searching for a remote Senior Reporting Analyst who will support multiple RPO clients. Experience within an RPO or talent acquisition/HR reporting highly preferred. - The Senior Reporting Analyst will be part of a global team and responsible for the delivery of client specific reporting and analysis to both internal and external stakeholders. - You will be an account lead for the reporting team and liaise with Korn Ferry management as well as client stakeholders, providing additional oversight and consultancy on the accounts which you support. - Develop and maintain ongoing reporting on all aspects of the recruitment process using data from applicant tracking systems (e.g. Workday, SuccessFactors, TalentLink) and Korn Ferry’s internal data warehouse. - Deliver regular reports such as weekly, monthly and quarterly performance dashboards in Excel and Power BI. - Interpret and analyze data in order to identify important trends, measure performance against goals, alert stakeholders to any issues and suggest areas for improvement to ensure goals are met. - Produce ad-hoc reports and analysis as required by internal and external stakeholders. - Proactively audit data, highlight any variances to the business and help improve data quality. - Help to continually improve data management, suggest opportunities to avoid problems and anticipate future data needs. - Operate as a coach and teacher for more junior reporting analysts, providing support when needed. - Demonstrate ownership of account reporting, but capable of delegating tasks. Qualifications - 5+ years of data reporting experience - 3+ years of Excel knowledge (e.g. Pivot Tables, Graphs, VLOOKUP) - 2+ years of Power BI knowledge (e.g. Power Query, DAX, visualization) highly preferred - Strong analytical and problem-solving skills - Ability to engage and consult with a variety of internal and external stakeholders at all levels - Knowledge of Microsoft Office products including Excel, PowerPoint, Word and Teams - Capability to manipulate, visualize and present data in an understandable way - Project Management skills - High attention to detail - High School diploma; 4-year degree preferred

• Lead with an AI-first mindset • Identify and implement opportunities for AI-driven solutions and workflow automation to streamline operations, build deflection mechanisms, and reduce manual effort for both our customers and team. • Design and optimize AI agent conversation flows, triage logic, and handoff behaviors that create seamless transitions between AI and human support. • Configure and maintain AI support agent guidance, rules, and detection attributes to improve response quality, tone, and inbound categorization. • Build and maintain the internal runbooks, SOPs, and help center content that power deflection and self-service. • Own and manage the support tech stack (e.g., Zendesk, integrations with Salesforce, Linear, Slack, and knowledge tools), ensuring reliability, usability, and alignment with team needs. • Serve as the team's first point of contact for tooling questions, troubleshooting, and routing to the right vendor or internal owner. • Partner with vendors on resolving technical issues, evaluating new capabilities, and ensuring we stay on the most effective, up-to-date versions of our tools. • Continuously evaluate the support tool stack against team needs and market options, recommending and executing changes where warranted. • Analyze and enhance support processes to improve efficiency, agent productivity, and customer satisfaction. • Build and maintain integrations between support systems and adjacent tools (e.g., Salesforce, Linear, Slack) that enable automated execution of routine transactional actions. • Design, implement, and troubleshoot automated workflows, including guardrails, validation logic, and exception handling to ensure safe and reliable execution. • Maintain and adjust SOPs as tooling and workflows evolve, ensuring what's written matches what's shipped. • Ensure our tech is in harmony with broader company and cross-departmental processes. • Operates as an embedded, unofficial member of the Support leadership team by advising, weighing in on decisions, and helping execute initiatives related to automation, tooling, and operational scale. • Partner with Support leadership and cross-functional teams to identify operational gaps, recommend solutions, and drive initiatives that improve scalability and consistency. • Contribute to AI and automation effectiveness monitoring by tracking resolution rates, automation rates, CSAT, and escalation patterns to identify improvement opportunities. • Keep up-to-date with technological and support trends to ensure we stay at the forefront of delivering a seamless customer support experience.