Role Description The claims payment analyst is responsible for the overall handling (reviewing, approving, and denying) of Ford and Lincoln Protect claims submitted by Ford, Lincoln and participating dealerships. Claims are received through a variety of sources (i.e. system, reports generated by Ford, manual reviews, etc). - Review claims received in assigned sort groups via Ford Motor Company's claim payment system (OWS) to determine if claim meets Ford and Lincoln Protect policy guidelines. - If all policy guidelines are met, the Claims Analyst is responsible for paying the claim to the dealer. - If claim fails to meet Ford and Lincoln Protect policy, communicate the rationale for why a claim will be denied or adjusted to the dealership. - Analyze claims that require manual payment to determine eligibility. - Exercise sound judgment in balancing Ford and Lincoln Protect policy and dealer satisfaction when making determination to pay or reject. - Recognize system issues and forward to OWS team or leadership for system correction. - Analyze various claims reports to determine if claims are valid. Communicate any claim charge backs to dealer based on Ford and Lincoln Protect business rules. - Assist the Ford and Lincoln Protect Claims hotline with questions and concerns regarding program guidelines. - Provide backup support to Prior Approval operations when needed. - Identify process improvements and best practices as needed. - Complete additional tasks and projects as assigned. Qualifications - High School diploma or equivalent required. Some college coursework desired. - Previous Ford and Lincoln Protect or Warranty claims program knowledge is desired. - Mechanical automotive background required. - Familiarity with OASIS and ACESII is desired, but not required. - Excellent written and verbal communication skills. - Excellent time management skills/organizational skills. - Effective analytical and problem-solving skills. - Attention to detail is required. - Displays professionalism and a positive attitude. - Ability to effectively communicate with customers, managers, and coworkers. - Ability to multitask and prioritize assignments. Company Description Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

• Prepare open source screening reports including research, desktop review, background checks and risk analysis on corporate entities and individuals. • Conduct research, screening and performing in-depth checks on businesses and individuals against global databases. This includes (but not limited to) searching for sanctions hits & watchlists, PEP, adverse media and source of wealth. • Interpreting screening results, assess regulatory compliance, and identify potential risks and red flags. • Producing clear and concise risk summaries and scorecards, highlighting key findings and recommendations for further action. • Being the point of contact for client queries, managing their compliance processes end to end and to deadlines. • Working with other Avantia lawyers and analysts, reviewing the work of more junior team members and assisting with training when required.

Role Description Você fará parte da Vice-Presidência de Estratégia de um dos maiores grupos de educação do país, atuando no núcleo estratégico responsável por direcionar decisões de portfólio, expansão e posicionamento de marcas. Buscamos alguém com olhar analítico e visão de negócio, capaz de transformar dados em direcionadores estratégicos e atuar como elo entre diferentes áreas da companhia. Como será seu dia a dia como educador(a): - Realizar análises de mercado, concorrência e tendências do setor educacional, apoiando decisões estratégicas da companhia. - Construir e acompanhar estudos de portfólio (abertura, manutenção e descontinuação de cursos), considerando atratividade, sustentabilidade e posicionamento de marca. - Apoiar análises de expansão geográfica e novos mercados, avaliando potencial de demanda e viabilidade. - Desenvolver materiais executivos, dashboards e apresentações para fóruns estratégicos e comitês. - Atuar como articulador entre áreas (acadêmico, comercial, marketing, operações e regulatório), garantindo consistência nas análises e decisões. - Apoiar a construção de direcionadores estratégicos para posicionamento de marcas e ofertas educacionais. - Traduzir dados complexos em insights claros e acionáveis para tomada de decisão. Qualifications - Ensino superior completo (preferencialmente em Administração, Economia, Engenharia, Estatística ou áreas correlatas). - Pós-graduação será considerada diferencial. - Experiência com análise de dados e construção de insights estratégicos e apresentações executivas. - Perfil comportamental com pensamento crítico e capacidade analítica. - Organização e disciplina na execução. - Boa comunicação, capacidade de influência e perfil colaborativo. - Facilidade de interação entre áreas. - Proatividade e senso de dono. Requirements - Domínio de Excel avançado e Power BI. - Desejável conhecimento em Python e SQL. - Conhecimento em análise de mercado, inteligência competitiva ou planejamento estratégico. - Familiaridade com bases de dados e indicadores de performance. Benefits - Home office - de segunda a sexta, das 8h às 18h, com 1h de intervalo. - Diversidade e inclusão fazem parte da nossa essência. - Valorizamos talentos independentemente de cor, idade, gênero, orientação sexual, origem, religião ou qualquer outra característica individual. - Se você deseja contribuir com propósito e gerar impacto positivo por meio da educação, queremos conhecer você.

• Review and clear fraud alerts generated from monitoring systems related to wires, ACH, online banking activity, check fraud, and other transactional fraud typologies, in accordance with established procedures and service-level expectations. • Analyze transactional activity to determine whether alerts represent legitimate customer behavior or potential fraud, using available system data, customer profiles, and prior account history. • Document investigative findings clearly and consistently within case-management systems, ensuring accurate decisioning, rationale, and audit-ready records. • Escalate suspicious or confirmed fraud activity in a timely manner to senior analysts, fraud management or other appropriate stakeholders based on defined escalation criteria. • Collaborate with internal partners (e.g., operations, customer service, wire teams) as needed to obtain additional information or support timely fraud resolution. • Comply with all bank policies, procedures and regulatory requirements related to fraud detections, documentation and customer protection.