• Build trusted cross-functional relationships with Product, Commercial Legal, Billing Operations, Finance, and Sales; proactively identify opportunities for policy, process, and tooling improvements. • Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk, aligned with Twilio’s financial guardrails. • Lead financial modeling and evaluation of non-standard deal structures, ensuring alignment with margin targets, ARR goals, and long-term profitability. • Act as a trusted advisor throughout the sales cycle, guiding deal strategy and coaching Sales on pricing, terms, and contract structures. • Manage complex contracts and non-standard terms, including drafting and reviewing order forms in line with company policies. • Provide end-to-end quote-to-signature support, including CPQ quote creation, pricing and approval workflows, order form generation, and DocuSign execution. • Enforce approval frameworks and policies; manage escalations and exceptions for strategic deals. • Mentor and support Analysts (as designated), particularly on deal strategy, modeling, and contract structuring. • Contribute to the development and refinement of contract processes, documentation, and enablement materials to support scalable GTM execution.

• Establish a new process to perform regular and ad hoc reconciliations of client accounts, ensuring balances are accurate and supported by appropriate documentation. • Investigate, analyse, and resolve reconciliation breaks in a timely and methodical manner. • Process and review large volumes of financial data efficiently, maintaining a high level of accuracy and attention to detail. • Apply sound accounting principles to identify errors, inconsistencies, or unusual transactions. • Liaise closely with the PPG Finance team, using their background knowledge of client accounts to support issue resolution. • Build and maintain positive working relationships with internal stakeholders to facilitate effective communication and collaboration. • Prepare reconciliation reports, commentary, and supporting schedules for management review. • Support process improvements to enhance efficiency, controls, and data quality. • Ensure compliance with internal controls, accounting standards, and regulatory requirements.

Role Description CTG is seeking an experienced ManageEngine Consultant with deep ITIL expertise to evaluate our current ManageEngine environment, identify opportunities for optimization, and implement workflow and automation improvements. This role is ideal for a consultant who thrives on transforming IT operations, improving service delivery, and enabling automation-driven efficiency. Key Responsibilities - Environment Assessment: Conduct a comprehensive review of the current ManageEngine deployment, including configuration, integrations, modules in use, and alignment with ITIL best practices. - Process & Workflow Analysis: Evaluate existing ITSM workflows (Incident, Problem, Change, Asset, CMDB, Request Fulfillment, etc.) to identify inefficiencies, bottlenecks, and improvement opportunities. - ITIL Alignment: Map current processes to ITIL standards and recommend enhancements to improve maturity, consistency, and compliance. - Automation Design: Develop automation strategies using ManageEngine capabilities such as business rules, custom triggers, SLA automation, orchestration, and integrations. - Implementation & Configuration: Configure and deploy workflow improvements, automation scripts, and system optimizations across ManageEngine modules. - Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and process owners to gather requirements and validate improvements. - Documentation & Knowledge Transfer: Produce clear documentation, updated process maps, and training materials to ensure long-term sustainability. - Performance Optimization: Recommend and implement improvements to system performance, reporting, dashboards, and KPIs. - Integration Review: Assess and optimize integrations with Active Directory, monitoring tools, HR systems, and other enterprise platforms. Qualifications - ManageEngine expertise with 5+ years working across modules such as ServiceDesk Plus, Endpoint Central, ADManager Plus, and OpManager. - ITIL Expert/Master certification or equivalent experience implementing ITIL-aligned processes. - Experience with automation tools, APIs, webhooks, and scripting languages such as Python, PowerShell, and Deluge. - Proven ability to design and optimize ITSM workflows and service catalogs. - Familiarity with REST APIs, data mapping, and cross-platform integrations. - Strong analytical and consulting skills with the ability to assess environments and present actionable recommendations. - Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders. Preferred Qualifications - Experience with enterprise-scale ManageEngine deployments. - Background in IT Operations, Service Delivery, or Enterprise Automation. - Knowledge of CMDB design and asset lifecycle management. - Experience with orchestration platforms such as ServiceDesk Plus Orchestration or Power Automate. Success Criteria - Improved workflow efficiency and reduced manual effort. - Increased automation coverage across ITSM processes. - Enhanced alignment with ITIL best practices. - Clear documentation and knowledge transfer to internal teams. - Measurable improvements in SLA compliance, ticket handling, and service delivery. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. To Apply To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at Dallas.Bell@ctg.com . Kindly forward this to any other interested parties. Thank you! Salary Information The expected base salary for this position ranges from $50.00 to $65.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

• Serve as the expert on National Council for Prescription Drug Programs (NCPDP) standards within the payer EDI business product team. • Contribute to the development of VHA Payer EDI NCPDP standards through active participation in integrated project teams. • Collaborate directly with EDI SMEs as part of the development team, as well as working with technical SMEs. • Provide insights and guidance to project staff on specific NCPDP technical and functional issues related to pharmacy standards. • Defining the requirements and standards