• Partner proactively and deeply with senior leaders across Customer and Sales, understanding their commercial model, team dynamics, and company metrics well enough to shape the people agenda without being prompted. • Actively use AI tools and agentic workflows to surface insights, automate routine work, and elevate the quality of everything you deliver, from data analysis and trends reporting to preparing for leader conversations and running project workstreams. • Use AI to effectively report and manage complex employment relations cases with ease and simplicity, while coaching, guiding, and empowering leaders to own them end-to-end. • Review and stay current on various reporting for your client groups, understanding the metrics that matter at a level that you can connect to the people strategy. • Challenge leaders constructively, balancing strong support with the willingness to push back on decisions that carry people or business risk, using data and AI-generated insights to back your position. • Leverage people data and analytics to build narratives that drive leadership alignment, you use AI to go deeper and faster, and you bring insights to the table, not just reports. • Own and drive HR project management across your client groups, keeping initiatives structured, on track, and delivered to a high standard, with AI embedded in how you manage and execute. • Build trusted, high-quality relationships with VP and C-suite level stakeholders, showing up as a peer to the business, not a support function. • Be a change agent for people programs, influencing without authority and driving adoption with credibility and evidence. • Partner closely with People Ops, TA, and L&D to deliver a seamless employee experience across the full lifecycle. • Contribute to global People initiatives across Karbon's six operating regions.

• Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence managements, visa renewals, transfers, offboarding of professionals. • Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, employment certificates, certification of termination • Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc. • Benefits administration on behalf of customers & professionals including collaboration with broker/insurer for professionals’ benefits enrollments. • Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider. • Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals • Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date • Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication) • Ensure service excellence by following and committing to the established SLAs and SOPs • Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP. • First point of contact for professionals & customers during the onboarding and offboarding process

• Owns the relationship between HR and leaders of dedicated functional areas of the business. • Drives change management projects and related internal communications. • Acts as an HR consultant for key talent decisions, sharing responsibility for meeting client goals. • Partners with the OneHR global human resources team’s subject matter experts. • Manages complex HR projects as a subject matter expert. • Engages with employees to help drive positive outcomes. • Articulates complex information in a clear manner. • Identifies and prepares development plans for key employees and rotation of talents.

• Employee Contact Handling: Manage internal employee inquiries coming into the Employee Resource Center for resolution. • Decision Making: Making high judgment recommendations in the absence of clear guidance. • Process and Service Delivery Management (low to medium complexity). • Identify and eliminate root causes of high-volume contacts and defects. • Get alignment with HRSC Operation strategy to ensure seamless service delivery. • Project Management: Develop project plans, secure resources, and collaborate effectively across stakeholders and teams to define strategy, goals, and commitment to timelines and deliverables. • Communication/ Stakeholder management: Build and maintain successful partnerships with the respective HR team, Payroll teams, Program Stakeholders, and key business sponsors across the HR organization to remain up to date on their changes and business strategy. • Escalate broken processes to partner teams and recommend solutions to improve overall customer experience. • Process Improvement: Support process enhancements, process redesign, and best practice sharing. • Reporting: Create reports and present trends.