• Collect data from all assigned tower assets while maintaining high standards of data quality. • Use multiple methods for data collection, including Unmanned Aircraft Systems (“UAS”). • Partner cross-functionally to manage maintenance and repairs within a geographic area for all asset types, including towers, rooftop installations, fiber-based networks, and generators. • Perform routine site audits on assets in an assigned area/zone in an efficient and cost-effective manner, utilizing UAS and other data collection tools. • Ensure all assets in said area/zone meet safety, compliance, and asset integrity standards through implementation of the Company’s Standard of Care and other management policies by identifying and documenting discrepancies and following through on needed remediation. • Effectively engage with customers and vendors to manage projects, ensuring timelines and safety standards are met during pre-construction meetings and post-construction site walks and when gathering and processing closeout data for customer construction and internally generated projects. • Meet customer service level agreements by responding quickly to any issues with the Company’s back-up generators, fiber-based networks, or emergency response to critical events.

• Support annual and quarterly planning processes with sales leadership, including territory design, capacity modeling, and quota setting • Analyze sales performance trends and surface opportunities to improve conversion, productivity, and revenue growth • Build and maintain dashboards, forecasts, and reports to track pipeline health, attainment, and key KPIs • Contribute to pricing, packaging, and go-to-market analyses • Support the optimization of sales processes across the funnel (lead → opportunity → close) • Maintain CRM hygiene and data integrity; ensure accurate reporting and consistent usage • Assist in cross-functional efforts to implement and optimize tools, workflows, and automations • Support deal execution across approvals, discount analysis, and deal desk activities • Partner with Sales, Marketing, Finance, and Customer Success teams on operational needs • Help translate leadership goals into operational plans and measurable outcomes • Contribute to sales enablement initiatives, including documentation, playbooks, and training materials • Identify inefficiencies and recommend process improvements • Support strategic analyses and special projects in support of leadership priorities.

Role Description The Director of Operations is the "Right Hand" to the CEO. While the CEO focuses on vision, marketing, and the "Big Ideas," you own the machine that makes those ideas a reality. - System Integrity: Ensuring every department (Sales, Marketing, Success, Admin) has a clear, documented, and automated operating system. - Strategic Execution: Turning high-level visionary goals into project plans with clear owners, timelines, and milestones. - Performance Management: Ensuring the team hits their KPIs and that the company stays on its "rhythm" (Daily/Weekly/Quarterly). - Operational Leverage: Finding ways to increase output and revenue without a linear increase in headcount or effort. Qualifications - Senior Leadership Experience: 5+ years in a senior operations role (COO, Director of Ops, or GM) within a professional services, coaching, or high-growth agency environment. - Systems Track Record: Must be able to show the actual systems built. - Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining highly visible and accessible. - Eastern Time Alignment: Availability during core ET business hours is mandatory. - Software Mastery: Expert proficiency in Project Management (ClickUp preferred), CRM systems (GoHighLevel/HubSpot), and Slack. Requirements - High-level Operator: Architect the environment where people work. - Builder: Prefer the "blank page" to a maintenance role. - Detail-Obsessed: Notice typos, broken automations, and missing project owners. - Commercially Driven: Understand that operations exist to drive profit. - High-Velocity: Move fast and identify issues quickly. - Tech-Fluent: Bridge the gap between human workflows and software tools. Benefits - Compensation: $100,000 to $160,000 + bonus - Full health, dental, vision - PTO - Travel covered How to Apply Every candidate must complete the following before being considered: - Step 1: Complete the behavioral/Culture Index survey (the link will be sent on a separate email upon application). - Step 2: Submit your resume and a 3-to-5 minute video. Use it to walk us through one operational system you have personally built and scaled. Describe what was broken, what you built, and what changed because of it. - Step 3: Qualified candidates will be invited into our hiring pipeline for interviews with the recruiting team, the hiring manager, and the CEO.

• Design and manage structured onboarding programs across Truehold and Truehold Financial sales roles, including role-specific ramp plans, product training, and clear 30/60/90 milestones • Build and maintain the core enablement library—playbooks, talk tracks, battlecards, and product materials—grounded in how deals are actually won • Deliver ongoing enablement through targeted training, micro-learning, and workshops aligned to product updates, methodology, and performance gaps • Diagnose skill and knowledge gaps using data and field insight, and design solutions that drive measurable improvements in productivity, pipeline, and revenue • Define and track enablement KPIs (e.g., time-to-productivity, win rates, quota attainment, content adoption) and iterate programs based on results • Document and standardize the end-to-end sales motion, maintaining SOPs and owning the sales knowledge base (Notion) for accuracy and accessibility • Partner cross-functionally with Sales, RevOps, Marketing, and Product to support GTM initiatives, product launches, and process changes with strong field readiness • Evaluate, implement, and drive adoption of sales tools and CRM workflows, translating operational changes into clear, actionable enablement • Build a coaching and continuous learning ecosystem in partnership with sales leadership, incorporating manager feedback, peer learning, and performance insights • Monitor market trends and leverage emerging tools (including AI) to continuously improve enablement speed, quality, and impact