• Implementation of standardization & CI initiatives • Provide process support of key manufacturing processes across plants • Identify and lead implementation of cost takeout opportunities through waste reduction, material substitutions and equipment modifications. These may be plant specific or across several plants • Lead and participate in continuous improvement projects to achieve business objectives including participation in teams within the business and functional areas • Manage and/or lead project teams that deliver a minimum of $500M in cost savings per year • Assist in generating reporting tools and progress reporting for assigned business area • Support the efforts of the divisional MPI team as necessary • Support the efforts of Plant Engineering and Plant Departments in associated projects and teams • Communicate the status of CI projects, including: progress reports, identifying barriers and recommended solutions, integration with other projects or other CI initiatives • Training of team members and plant personnel • Partner in analyzing and recommending changes in technology to better position the business • Responsible for execution of assigned CI projects and overall delivery of metric improvement and benefits for the assigned business, resulting in the achievement of strategic business objectives and goals; also responsible for identifying projects that may lead to better processes, quality & savings • Implement various process standards such as: start-up and shut-down, resin transitions, troubleshooting techniques, resin handling, machine standard operating conditions, QA standards • Understand and support the CI methodology in all project and teams assigned • Create & provide capital improvement justification for improvements in quality & cost • Engage with plant & business unit leadership on critical projects • Projects as assigned • Demonstrated technical expertise in several manufacturing processes • Able to generate and implement critical manufacturing technology standards of operation • Able to generate and implement critical operational methods or standard work for process engineers and operators to follow • Lead process standardization efforts for safety, service, quality and cost • Attainment of KPI goals, cost savings, etc. as defined by plant operational efficiencies and output

• Collect data from all assigned tower assets while maintaining high standards of data quality. • Use multiple methods for data collection, including Unmanned Aircraft Systems (“UAS”). • Partner cross-functionally to manage maintenance and repairs within a geographic area for all asset types, including towers, rooftop installations, fiber-based networks, and generators. • Perform routine site audits on assets in an assigned area/zone in an efficient and cost-effective manner, utilizing UAS and other data collection tools. • Ensure all assets in said area/zone meet safety, compliance, and asset integrity standards through implementation of the Company’s Standard of Care and other management policies by identifying and documenting discrepancies and following through on needed remediation. • Effectively engage with customers and vendors to manage projects, ensuring timelines and safety standards are met during pre-construction meetings and post-construction site walks and when gathering and processing closeout data for customer construction and internally generated projects. • Meet customer service level agreements by responding quickly to any issues with the Company’s back-up generators, fiber-based networks, or emergency response to critical events.

• Support annual and quarterly planning processes with sales leadership, including territory design, capacity modeling, and quota setting • Analyze sales performance trends and surface opportunities to improve conversion, productivity, and revenue growth • Build and maintain dashboards, forecasts, and reports to track pipeline health, attainment, and key KPIs • Contribute to pricing, packaging, and go-to-market analyses • Support the optimization of sales processes across the funnel (lead → opportunity → close) • Maintain CRM hygiene and data integrity; ensure accurate reporting and consistent usage • Assist in cross-functional efforts to implement and optimize tools, workflows, and automations • Support deal execution across approvals, discount analysis, and deal desk activities • Partner with Sales, Marketing, Finance, and Customer Success teams on operational needs • Help translate leadership goals into operational plans and measurable outcomes • Contribute to sales enablement initiatives, including documentation, playbooks, and training materials • Identify inefficiencies and recommend process improvements • Support strategic analyses and special projects in support of leadership priorities.

Role Description The Director of Operations is the "Right Hand" to the CEO. While the CEO focuses on vision, marketing, and the "Big Ideas," you own the machine that makes those ideas a reality. - System Integrity: Ensuring every department (Sales, Marketing, Success, Admin) has a clear, documented, and automated operating system. - Strategic Execution: Turning high-level visionary goals into project plans with clear owners, timelines, and milestones. - Performance Management: Ensuring the team hits their KPIs and that the company stays on its "rhythm" (Daily/Weekly/Quarterly). - Operational Leverage: Finding ways to increase output and revenue without a linear increase in headcount or effort. Qualifications - Senior Leadership Experience: 5+ years in a senior operations role (COO, Director of Ops, or GM) within a professional services, coaching, or high-growth agency environment. - Systems Track Record: Must be able to show the actual systems built. - Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining highly visible and accessible. - Eastern Time Alignment: Availability during core ET business hours is mandatory. - Software Mastery: Expert proficiency in Project Management (ClickUp preferred), CRM systems (GoHighLevel/HubSpot), and Slack. Requirements - High-level Operator: Architect the environment where people work. - Builder: Prefer the "blank page" to a maintenance role. - Detail-Obsessed: Notice typos, broken automations, and missing project owners. - Commercially Driven: Understand that operations exist to drive profit. - High-Velocity: Move fast and identify issues quickly. - Tech-Fluent: Bridge the gap between human workflows and software tools. Benefits - Compensation: $100,000 to $160,000 + bonus - Full health, dental, vision - PTO - Travel covered How to Apply Every candidate must complete the following before being considered: - Step 1: Complete the behavioral/Culture Index survey (the link will be sent on a separate email upon application). - Step 2: Submit your resume and a 3-to-5 minute video. Use it to walk us through one operational system you have personally built and scaled. Describe what was broken, what you built, and what changed because of it. - Step 3: Qualified candidates will be invited into our hiring pipeline for interviews with the recruiting team, the hiring manager, and the CEO.