• Monitor the inspection workflow (requests, pending balance, and completed inspections), ensuring conversion and reducing no-shows • Monitor operational KPIs and identify bottlenecks • Analyze failures, rejections, and losses, proposing action plans • Manage the performance of inspection providers and oversee operational handling • Prepare performance reports and presentations • Collaborate with internal teams (IT, Product, and Sales) to drive process improvements • Open and track technical tickets and operational inconsistencies • Ensure process quality and a positive impact on customer experience (NPS) • Recommend continuous improvements aimed at increasing efficiency and reducing churn

• Manage and foster relationships with client accounts as part of our growth function • Build relationships and strategically navigate clients through their experience journey • Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs • Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions • Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn • Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager • Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow • Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams

• Implementation of standardization & CI initiatives • Provide process support of key manufacturing processes across plants • Identify and lead implementation of cost takeout opportunities through waste reduction, material substitutions and equipment modifications. These may be plant specific or across several plants • Lead and participate in continuous improvement projects to achieve business objectives including participation in teams within the business and functional areas • Manage and/or lead project teams that deliver a minimum of $500M in cost savings per year • Assist in generating reporting tools and progress reporting for assigned business area • Support the efforts of the divisional MPI team as necessary • Support the efforts of Plant Engineering and Plant Departments in associated projects and teams • Communicate the status of CI projects, including: progress reports, identifying barriers and recommended solutions, integration with other projects or other CI initiatives • Training of team members and plant personnel • Partner in analyzing and recommending changes in technology to better position the business • Responsible for execution of assigned CI projects and overall delivery of metric improvement and benefits for the assigned business, resulting in the achievement of strategic business objectives and goals; also responsible for identifying projects that may lead to better processes, quality & savings • Implement various process standards such as: start-up and shut-down, resin transitions, troubleshooting techniques, resin handling, machine standard operating conditions, QA standards • Understand and support the CI methodology in all project and teams assigned • Create & provide capital improvement justification for improvements in quality & cost • Engage with plant & business unit leadership on critical projects • Projects as assigned • Demonstrated technical expertise in several manufacturing processes • Able to generate and implement critical manufacturing technology standards of operation • Able to generate and implement critical operational methods or standard work for process engineers and operators to follow • Lead process standardization efforts for safety, service, quality and cost • Attainment of KPI goals, cost savings, etc. as defined by plant operational efficiencies and output

• Collect data from all assigned tower assets while maintaining high standards of data quality. • Use multiple methods for data collection, including Unmanned Aircraft Systems (“UAS”). • Partner cross-functionally to manage maintenance and repairs within a geographic area for all asset types, including towers, rooftop installations, fiber-based networks, and generators. • Perform routine site audits on assets in an assigned area/zone in an efficient and cost-effective manner, utilizing UAS and other data collection tools. • Ensure all assets in said area/zone meet safety, compliance, and asset integrity standards through implementation of the Company’s Standard of Care and other management policies by identifying and documenting discrepancies and following through on needed remediation. • Effectively engage with customers and vendors to manage projects, ensuring timelines and safety standards are met during pre-construction meetings and post-construction site walks and when gathering and processing closeout data for customer construction and internally generated projects. • Meet customer service level agreements by responding quickly to any issues with the Company’s back-up generators, fiber-based networks, or emergency response to critical events.