• Respond to and resolve Level 1 and Level 2 IT support tickets related to software, hardware, and network issues. • Act as the first line of support for client technical issues via remote access, phone, or ticket system. • Provide support for Windows desktops, Windows Server, Microsoft 365, Google Workspace, DNS, DHCP, and related systems. • Respond to alerts from RMM tools; investigate and remediate low-complexity issues. • Troubleshoot and resolve common user issues including desktop performance, connectivity, printers, and email. • Manage and document support tickets using internal ticketing systems, ensuring accuracy and completeness. • Maintain and update internal IT documentation, system procedures, passwords, and asset inventory. • Assist in onboarding/offboarding processes including account setup, permissions, and hardware coordination. • Ensure clear, timely, and professional communication with clients throughout the support process. • Escalate complex issues to Level 3 teams with detailed documentation and diagnostics. • Collaborate with other IT staff and contribute to continuous improvement of support processes and tools.

• Translate business requirements into structured, viable system solutions • Define architectural guidelines for corporate initiatives and evolutionary programs • Design business-process-oriented architectures, ensuring integration between systems • Architect solutions with consideration for scalability, security, and performance • Support phasing of requirements and prioritization of initiatives based on impact and feasibility • Ensure adherence to technology standards and corporate architecture best practices • Lead definition and governance of integrations (online and batch) between systems • Assess technical risks and propose mitigation strategies

Role Description Checkmk is growing rapidly. To ensure our teams can achieve peak performance, they need an IT infrastructure that simply works. As an IT Specialist in Workplace Management, you are the central point of contact for our employees. You ensure a modern, stable working environment and combine technical know-how with a strong service orientation. You don't just manage tickets; you actively help shape the digital work environment of our colleagues. Your Tasks: Mastering Technology, Living Service - End-to-End Workplace Support: Responsible for analyzing and resolving error messages in Windows and Ubuntu environments. - Automation & Optimization: Use existing automations (e.g., software distribution) and actively participate in the further development and optimization of our deployment processes. - Hardware & Lifecycle Management: From procurement and setup (notebooks, peripherals) to repairs (e.g., hardware upgrades), the lifecycle of our work devices is in your hands. - Identity & Access Management: Manage user accounts in Google Workspace, maintain permissions (LDAP), and support security tools such as Bitwarden and Yubikeys. - Onboarding & Events: First point of contact for new joiners and provide technical support for our internal company events (All-Hands meetings). Qualifications - Successfully completed vocational training as an IT Specialist for System Integration (m/f/d) or a comparable qualification with relevant professional experience. - Confident handling of Windows 11 and Ubuntu Linux on the desktop. - Experience in hardware troubleshooting and patch management. - Knowledge of tools such as ManageEngine, Snipe-IT, or Jira Service Management is a plus. - Outgoing personality with a passion for helping people with technical challenges. - Independent and structured work style, maintaining composure during peak loads. - Confident communication in German and English (support level). Benefits - The chance to make a decisive impact and shape the future of a dynamic, fast-growing tech company while growing with your tasks and responsibilities. - Flexible and family-friendly working conditions in a stable environment. - Workation: opportunity to work 6 weeks within the EU to extend your vacation. - Access to over 9,000 sports and wellness offers from Wellpass. - An agile team that embodies autonomy and fast decision-making within flat hierarchies. - A unique corporate culture emphasizing equality, diversity, and inclusion. - A wide range of education and training opportunities. - Fully remote work or high flexibility between mobile work and an office in one of the most beautiful, central districts of Munich. - An attractive salary. - Regular onsite events of all sorts (Company Outings, Team events, Checkmk Conference, Conference After Party, and more) in a familiar atmosphere. Company Description We are the creators of Checkmk, a leading hybrid IT monitoring software for both cloud-native and traditional infrastructures and applications. Checkmk is available as an open-source and commercial edition. We are a strong team of software developers and DevOps, open-source enthusiasts, and nerds who are passionate about helping small and large companies run their complex IT infrastructures reliably. - Over the last years, we have grown from 20 to over 250 employees to support our customer growth in Europe, the US, and beyond. - Our colleagues currently work from our Munich HQ as well as across Germany, Italy, Austria, France, Spain, Poland, USA, Singapore, and Malaysia. - We are a dynamic, fast-growing, and easy-going company where positive collaboration is very important. - High autonomy and flat hierarchies are not just words on paper, but everyday life. - Our product makes the lives of thousands of administrators easier and helps them cope with the increasing complexity of IT.

• Provide Tier 1–2 support for employees across macOS devices and SaaS applications • Troubleshoot access, authentication, and device-related issues quickly and effectively • Serve as the first point of contact for IT support requests • Manage user lifecycle (onboarding, off-boarding) • Perform account recoveries, TOTP/2FA recovery, and SSO troubleshooting • Administer JumpCloud (MDM, policies, device enrollment, SSO) • Manage Google Workspace (users, groups, Drive access, 2-Step Verification, mobile setup) • Handle 1Password account recovery, vault access, and permissions • Support devices via MDM (JumpCloud) • Troubleshoot login issues, FileVault recovery, and device performance problems • Assist with device enrollment and lifecycle • Provide support for peripherals and workstation setup • Own ordering of hardware such as MacBooks, monitors, and peripherals • Manage inventory and lifecycle of devices • Provision, de-provision, and troubleshoot access across business-critical tools including: Slack, Zoom, Atlassian, Monday.com, Google Workspace, etc. • Manage Slack workspace (channels, groups, external users, SSO issues) • Ensure proper access control and license allocation across systems • Document processes, run-books, and troubleshooting guides • Maintain asset inventory and ensure devices are compliant with company policies • Work closely with the security team to enforce access controls and best practices • Escalate complex issues to IT Manager when necessary