Greenhouse Software is a talent and recruiting software platform founded by entrepreneur Daniel Chait in 2012. After traveling the world and realizing that recruiting and talent we
IT Specialist
Location
United States
Posted
25 days ago
Salary
$75K - $95K / year
Seniority
Mid Level
Job Description
IT Specialist
Greenhouse Software
• Provide Tier 1–2 support for employees across macOS devices and SaaS applications • Troubleshoot access, authentication, and device-related issues quickly and effectively • Serve as the first point of contact for IT support requests • Manage user lifecycle (onboarding, off-boarding) • Perform account recoveries, TOTP/2FA recovery, and SSO troubleshooting • Administer JumpCloud (MDM, policies, device enrollment, SSO) • Manage Google Workspace (users, groups, Drive access, 2-Step Verification, mobile setup) • Handle 1Password account recovery, vault access, and permissions • Support devices via MDM (JumpCloud) • Troubleshoot login issues, FileVault recovery, and device performance problems • Assist with device enrollment and lifecycle • Provide support for peripherals and workstation setup • Own ordering of hardware such as MacBooks, monitors, and peripherals • Manage inventory and lifecycle of devices • Provision, de-provision, and troubleshoot access across business-critical tools including: Slack, Zoom, Atlassian, Monday.com, Google Workspace, etc. • Manage Slack workspace (channels, groups, external users, SSO issues) • Ensure proper access control and license allocation across systems • Document processes, run-books, and troubleshooting guides • Maintain asset inventory and ensure devices are compliant with company policies • Work closely with the security team to enforce access controls and best practices • Escalate complex issues to IT Manager when necessary
Job Requirements
- 2+ years of experience in IT support / Help Desk (Tier 1–2)
- Strong experience in macOS environments
- Hands-on experience with JumpCloud (or similar IAM/MDM tools)
- Hands-on experience with Google Workspace administration
- Experience managing SaaS tools and user provisioning
- Solid understanding of SSO, MFA, and identity workflows
- Strong troubleshooting and communication skills.
- Nice to Have: Experience with Apple Business Manager (ABM), Familiarity with password managers (1Password or similar), Experience in a startup environment, Basic scripting (Bash, Python) for automation.
Benefits
- Wide and generous health benefits
- Significant equity and 401(k) plans matched to 4%
- Flexible PTO
- Additional mental health days off you can take any given moment simply because you need them.
- Fully remote work environment
- Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
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