Role Description The Managed Services team is a newly formed squad within the Databases department. It owns and operates shared, production-critical infrastructure that powers Grafana Cloud’s next-generation database products (Mimir, Loki, and Tempo). Today, this includes operating 100+ WarpStream clusters across multiple cloud providers and regions, with continued growth anticipated for the future. WarpStream acts as the streaming backbone for ingestion and read/write decoupling across databases. It sits directly on the hot path for metrics, logs, and traces, handling high-throughput, multi-consumer workloads at massive scale. In addition to streaming infrastructure, the team works closely with high-volume analytical and storage systems that power query-heavy and aggregation-heavy workloads, where latency, compression behavior, storage layout, and scaling characteristics matter deeply. What You’ll Be Doing - Operating and evolving 100+ multi-cloud streaming clusters and related database infrastructure - Diagnosing and eliminating cross-layer failure modes (e.g., object storage latency, noisy neighbors, control-plane bottlenecks, query performance regressions, etc.) - Designing safe upgrade and rollout strategies at scale - Improving observability, automation, and operational ergonomics - Partnering closely with database and platform teams to ensure safe scaling, partitioning, consumer fan-out, and query performance - Working directly with distributed systems behavior, Kubernetes scheduling dynamics, storage engines, compression trade-offs, etc. - Serving as a primary escalation point and on-call for relevant incidents - Owning the relationship with all system vendors, including WarpStream Labs and others What Makes You a Great Fit - Regular 1:1s with your manager and close collaboration with teammates across regions - Reviewing and defining SLOs for shared database infrastructure, proactively reducing error budgets through improvements to monitoring, automation, scaling strategies, and system design - Improving the diagnosability of core streaming and database systems in production, where possible - Implementing solutions that ensure reliability, scalability, and performance of high-throughput, multi-cloud infrastructure - Developing fault-tolerant patterns that account for distributed system realities such as storage latency, partition imbalance, noisy neighbors, and control-plane dependencies - Planning and executing safe upgrades and rollouts across dozens of production clusters - Collaborating with database and platform engineering leaders to influence architecture, roadmap priorities, and long-term strategy - Participating in PR review and contributing to design documents, automation, tooling, and code improvements that reduce operational risk - Sharing best practices and distributed systems knowledge with partner teams - Participating in incident response, from investigation through resolution and post-incident reviews (PIR) Requirements - 6+ years of engineering experience, including meaningful time in SRE, platform engineering, production engineering, infrastructure engineering, or distributed systems roles - Experience operating distributed systems in production (e.g., streaming systems, analytical databases, large-scale storage backends). Examples of these include Kafka, Redpanda, WarpStream, Postgres, ClickHouse, Snowflake, or Cassandra - Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tooling (Helm, Terraform, Jsonnet, etc.) - Solid understanding of distributed systems design and large-scale system trade-offs - Proficiency in at least one programming language (Go preferred, but not required) - Working knowledge of Linux internals, networking, cloud storage, and performance/scaling behavior - Experience participating in blameless incident response and writing high-quality post-incident reviews - Clear communicator who can collaborate across teams and work autonomously - Curious, pragmatic, action-oriented, and kind (this is important!) Compensation & Rewards In the United States, the Base compensation range for this role is USD 154,445 - USD 185,334. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. Why You’ll Thrive at Grafana Labs - 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose - Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment - Transparent Communication - Expect open decision-making and regular company-wide updates - Innovation-Driven - Autonomy and support to ship great work and try new things - Open Source Roots - Built on community-driven values that shape how we work - Empowered Teams - High trust, low ego culture that values outcomes over optics - Career Growth Pathways - Defined opportunities to grow and develop your career - Approachable Leadership - Transparent execs who are involved, visible, and human - Passionate People - Join a team of smart, supportive folks who care deeply about what they do - In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it - Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect Equal Opportunity Employer We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.