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Xero

Powerful enough for your accountant, simple enough for you.

Senior Manager, Customer Journey – Onboarding

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

California + 2 moreAll locations: California | New York | Washington

Posted

29 days ago

Salary

$139.4K - $194.9K / year

Seniority

Senior

Bachelor DegreeEnglish

Job Description

Senior Manager, Customer Journey – Onboarding

Xero

• Play a pivotal role in accelerating Xero's growth by designing the ideal end-to-end onboarding experience. • Identify significant growth opportunities and design an integrated mix of experiments, campaigns, and in-product experiences. • Collaborate across product and go-to-market teams to define how technology and human-led motions improve the customer journey. • Focus on defining the end-to-end onboarding journey and mapping how touchpoints connect. • Integrate AI-powered solutions to personalize guidance and improve support quality at scale.

Job Requirements

  • Proven ability to orchestrate complex go-to-market initiatives across product, sales, and marketing teams.
  • Confidence in translating complex data into compelling narratives that drive action at all levels.
  • A commercially minded approach to growth, turning research and diagnostics into clear experimentation plans.
  • Native understanding of how to use AI tools to extend capacity and personalize customer journeys.
  • Track record of driving revenue and adoption outcomes within high-growth B2B SaaS or fintech environments.
  • Enjoy building from the ground up, comfortable operating at the intersection of high-level strategy and detailed execution.

Benefits

  • Medical, dental, vision
  • 401(k) match
  • 21 days PTO
  • 10 days of Wellbeing leave
  • 5 days of Xtra Leave
  • 1 volunteer day
  • 12 paid holidays
  • Paid parental leave

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