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Powerful enough for your accountant, simple enough for you.
Senior Manager, Customer Journey – Onboarding
Location
California + 2 moreAll locations: California | New York | Washington
Posted
29 days ago
Salary
$139.4K - $194.9K / year
Seniority
Senior
Job Description
Senior Manager, Customer Journey – Onboarding
Xero
• Play a pivotal role in accelerating Xero's growth by designing the ideal end-to-end onboarding experience. • Identify significant growth opportunities and design an integrated mix of experiments, campaigns, and in-product experiences. • Collaborate across product and go-to-market teams to define how technology and human-led motions improve the customer journey. • Focus on defining the end-to-end onboarding journey and mapping how touchpoints connect. • Integrate AI-powered solutions to personalize guidance and improve support quality at scale.
Job Requirements
- Proven ability to orchestrate complex go-to-market initiatives across product, sales, and marketing teams.
- Confidence in translating complex data into compelling narratives that drive action at all levels.
- A commercially minded approach to growth, turning research and diagnostics into clear experimentation plans.
- Native understanding of how to use AI tools to extend capacity and personalize customer journeys.
- Track record of driving revenue and adoption outcomes within high-growth B2B SaaS or fintech environments.
- Enjoy building from the ground up, comfortable operating at the intersection of high-level strategy and detailed execution.
Benefits
- Medical, dental, vision
- 401(k) match
- 21 days PTO
- 10 days of Wellbeing leave
- 5 days of Xtra Leave
- 1 volunteer day
- 12 paid holidays
- Paid parental leave
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