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A global leader in sustainable materials
IT Service Desk Analyst
Location
United Kingdom
Posted
138 days ago
Salary
0
Seniority
Senior
Job Description
IT Service Desk Analyst
EMR
• Provide technical support to users • Troubleshoot IT-related issues • Respond to help desk queries • Resolve technical incidents • Collaborate with IT team and support operations • Maintain technical documentation • Deliver a professional user experience
Job Requirements
- 4-5 years of experience
- User account management
- Active Directory knowledge
- Microsoft 365/Exchange experience
- Ticketing systems knowledge
- Basic Windows OS & application support
- Clear communication skills
- Attention to detail
- Time management & prioritization
- Problem-solving skills
- ITIL® 4 Foundation certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft 365 Fundamentals (MS-900)
- CompTIA A+ certification
- CompTIA ITF+ certification
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
Benefits
- Technical support for users
- Outstanding customer service
- Technical documentation maintenance
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