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EMR logo
EMR

A global leader in sustainable materials

IT Service Desk Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 1,001-5,000Since 1950H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

138 days ago

Salary

0

Seniority

Senior

Professional Certificate4 yrs expEnglishAzure

Job Description

IT Service Desk Analyst

EMR

• Provide technical support to users • Troubleshoot IT-related issues • Respond to help desk queries • Resolve technical incidents • Collaborate with IT team and support operations • Maintain technical documentation • Deliver a professional user experience

Job Requirements

  • 4-5 years of experience
  • User account management
  • Active Directory knowledge
  • Microsoft 365/Exchange experience
  • Ticketing systems knowledge
  • Basic Windows OS & application support
  • Clear communication skills
  • Attention to detail
  • Time management & prioritization
  • Problem-solving skills
  • ITIL® 4 Foundation certification
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • Microsoft 365 Fundamentals (MS-900)
  • CompTIA A+ certification
  • CompTIA ITF+ certification
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
  • Microsoft Certified: Identity and Access Administrator Associate (SC-300)

Benefits

  • Technical support for users
  • Outstanding customer service
  • Technical documentation maintenance

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