MURAL logo
MURAL

MURAL is a collaborative intelligence company powering effective ideation, innovation, alignment, and team building 💫

Senior Product Designer, Customer Insights

Product DesignerProduct DesignerFull TimeRemoteSeniorTeam 501-1,000H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

149 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Product Designer, Customer Insights

MURAL

• Design dashboards, reports, and visualizations that help admins, managers, and buyers understand collaboration health, adoption, and impact. • Translate complex datasets into clear narratives that highlight trends, patterns, and outcomes, not just metrics. • Design insight-driven experiences that prompt action, including re-engagement, enablement, and team-level interventions. • Create thoughtful export and sharing flows that support reporting, stakeholder communication, and external analysis. • Partner closely with data science and data engineering to shape how data is modeled, surfaced, and explained. • Design permissioning and privacy-aware experiences that balance insight with trust and control. • Prototype and iterate on exploratory concepts, including reflective or summary experiences that make data feel meaningful and motivating. • Use qualitative and quantitative feedback to refine designs based on real customer questions and behaviors.

Job Requirements

  • 5+ years of product design experience, with significant work on analytics, reporting, or data-rich applications.
  • Strong expertise in data visualization and translating quantitative information into understandable, compelling narratives.
  • Experience designing dashboards, trends, comparisons, and longitudinal views that support decision-making.
  • Comfort working with ambiguous problem statements and shaping them into clear and actionable insights.
  • Experience collaborating closely with data science, data engineering, and customer-facing teams.
  • Strong interaction and visual design skills, with attention to hierarchy, clarity, and cognitive load.
  • Understanding of privacy, permissions, and data access considerations in enterprise environments.
  • Strong communication skills that help cross-functional partners make smart, user-centered decisions.
  • Experience designing ROI or value reporting for B2B products.
  • Familiarity with collaboration analytics, productivity metrics, or organizational health indicators.
  • Familiarity with AI-assisted insights and consumer-driven insights that are share-worthy (think Spotify Wrapped, but for Mural).
  • Background in customer success, enablement, or admin-focused tooling.

Benefits

  • Equal Opportunity
  • Reasonable accommodation for individuals with disabilities

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