• Drive strategic planning and execution to protect and expand FICO® Score market share within the auto industry ecosystem. • Develop multi-year growth strategies with detailed industry segmentation and market positioning to optimize go-to-market effectiveness. • Lead cross-organizational auto industry initiatives and high-impact projects. • Serve as primary strategic advisor to the VP of Auto, delivering critical industry insights to the FICO® Scores Leadership Team. • Build and maintain C-level relationships with Auto Lenders, Dealers, and Solution Providers to position FICO® Scores as the industry standard. • Establish trusted advisor status with key clients and industry influencers by aligning FICO solutions with their strategic business objectives. • Generate actionable market insights and develop scalable competitive analysis to inform pricing strategies and market positioning. • Provide thought leadership through client engagements, industry events, and strategic presentations. • Resolve complex client and solution challenges through strategic recommendations on contracting, pricing, and service delivery. • Partner effectively with internal stakeholders and functional teams from solution development through successful deal closure.

• Join OneTouch Direct as a Billingual Remote Client Support Agent. • Assist clients by providing timely and effective responses to their questions and concerns. • Ensure customer satisfaction through excellent communication and problem-solving skills. • Respond to incoming customer inquiries via phone, email, and chat. • Demonstrate a thorough understanding of our products and services to effectively address client needs. • Provide solutions to problems while ensuring a positive customer experience. • Maintain accurate documentation of all client interactions. • Work collaboratively with team members to continuously improve service delivery.

• Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions • Software maintenance, report configuration and execution • Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events • Train box office staff on ticketing software • Act as a liaison to a host of Tickets.com departments, including call centers, and web operations • Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator • Exercises independent thought and judgment when dealing with client and user requests and resolution of issues • Consults with users and provides intellectual information regarding the ProVenue application • Performs systems tests, analysis, and configuration to ensure system is in excellent running order • Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases • Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management • Provide ongoing client support to assigned client base • Advise client on how to best use ticketing system to meet their business needs. • Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings • All other duties as assigned

• Provides Nationwide title, closing, settlement and appraisal solutions for mortgage lenders • Responsible for the assessment and valuation of properties based on USPAP guidelines, federal and state appraisal laws • Supports real estate transactions by assisting internal and external customers with various inquiries by providing a high level of customer service • Responsible for managing employees directly engaged in client management • Implements and supports strategies and initiatives focused on building and maintaining client relationships • Develops departmental policies, procedures and strategies focused on providing high quality customer service • Understands how own team integrates with related teams to accomplish objectives • Impacts the quality, timeliness and effectiveness of the team through own work • Recognizes and solves atypical problems that occur infrequently • Evaluates and selects solutions from existing precedents or procedures • Communicates and explains complex information, including interdependencies within the team and others • Works under limited supervision and may use discretion to modify work practices and processes