• Provides Nationwide title, closing, settlement and appraisal solutions for mortgage lenders • Responsible for the assessment and valuation of properties based on USPAP guidelines, federal and state appraisal laws • Supports real estate transactions by assisting internal and external customers with various inquiries by providing a high level of customer service • Responsible for managing employees directly engaged in client management • Implements and supports strategies and initiatives focused on building and maintaining client relationships • Develops departmental policies, procedures and strategies focused on providing high quality customer service • Understands how own team integrates with related teams to accomplish objectives • Impacts the quality, timeliness and effectiveness of the team through own work • Recognizes and solves atypical problems that occur infrequently • Evaluates and selects solutions from existing precedents or procedures • Communicates and explains complex information, including interdependencies within the team and others • Works under limited supervision and may use discretion to modify work practices and processes

• Assist clients and broker partners by being the first point of contact on service needs and issues • Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. • Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items. • Interact with several internal groups to resolve client issues. • Ensure new business paperwork is accurately and successfully submitted. • Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment • Ability to independently make decisions within general guidelines • Basic understanding of KYC and client onboarding processes

• Lead client relationships and multidisciplinary teams to deliver breakthrough insights and strategic impact. • Coach teams, grow accounts, and model the best of what C Space offers clients. • Conduct in-depth research (and coach others to conduct research) to uncover answers to client problems. • Write and/or review persuasive reports and deliverables.

• As part of Swaarm’s Customer Success team, you will be the first point of contact for our clients. • Accountable for maintaining a positive relationship with clients by monitoring, moderating, and contributing to conversations with clients across all channels • Understanding the Swaarm platform end to end • Accountable for identifying client issues by collecting and relaying filtered out client feedback and insights to internal teams • Accountable for communicating product changes, updates, features, etc. to the clients via available channels • Accountable for quality and timeliness of all client-related issues, tickets, and tasks to make the customers' experience consistent and seamless • Accountable for the quality, timely creation, and maintenance of Swaarm's knowledge base • Accountable for quality and timely onboarding of clients to the Swaarm platform ensuring a fully engaged, positive, and valuable experience • Accountable for collaborating with the product team on new features based on client feedback