• Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions • Software maintenance, report configuration and execution • Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events • Train box office staff on ticketing software • Act as a liaison to a host of Tickets.com departments, including call centers, and web operations • Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator • Exercises independent thought and judgment when dealing with client and user requests and resolution of issues • Consults with users and provides intellectual information regarding the ProVenue application • Performs systems tests, analysis, and configuration to ensure system is in excellent running order • Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases • Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management • Provide ongoing client support to assigned client base • Advise client on how to best use ticketing system to meet their business needs. • Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings • All other duties as assigned

• Provides Nationwide title, closing, settlement and appraisal solutions for mortgage lenders • Responsible for the assessment and valuation of properties based on USPAP guidelines, federal and state appraisal laws • Supports real estate transactions by assisting internal and external customers with various inquiries by providing a high level of customer service • Responsible for managing employees directly engaged in client management • Implements and supports strategies and initiatives focused on building and maintaining client relationships • Develops departmental policies, procedures and strategies focused on providing high quality customer service • Understands how own team integrates with related teams to accomplish objectives • Impacts the quality, timeliness and effectiveness of the team through own work • Recognizes and solves atypical problems that occur infrequently • Evaluates and selects solutions from existing precedents or procedures • Communicates and explains complex information, including interdependencies within the team and others • Works under limited supervision and may use discretion to modify work practices and processes

• Assist clients and broker partners by being the first point of contact on service needs and issues • Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. • Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items. • Interact with several internal groups to resolve client issues. • Ensure new business paperwork is accurately and successfully submitted. • Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment • Ability to independently make decisions within general guidelines • Basic understanding of KYC and client onboarding processes

• Lead client relationships and multidisciplinary teams to deliver breakthrough insights and strategic impact. • Coach teams, grow accounts, and model the best of what C Space offers clients. • Conduct in-depth research (and coach others to conduct research) to uncover answers to client problems. • Write and/or review persuasive reports and deliverables.