• Oversees and directs the sales efforts for multiple communities and products within Districts, Major Markets, Clusters and stand-alone communities. • Manages one or more District Sales and Marketing Directors, Regional Sales and Marketing Managers or M3 Sales Leaders. • Responsible and accountable for meeting and exceeding the occupancy and revenue goals while supporting operational policies. • Provides management for the development and monitoring of marketing plans and budgets. • Achieves and exceeds all occupancy and revenue goals. • Coordinates sales planning and use of marketing budget dollars to create shared efficiencies in media. • Assists in interviewing, hiring, training and coaching all marketing staff in the portfolio of communities they manage. • Visits each community within district on a scheduled basis to partner with on-site marketing teams and Executive Directors. • Conducts quality assurance calls on all selling marketing staff including business development calls and analyzes competitive data for community staff. • Promotes Brookdale in a positive manner and sets the example for the company’s standards for excellence.

• Research and identify prospective consultant accounts and lobbyist • Manage lobbyist activity reports and assembly calendar • Maintain Salesforce.com data to reflect current and appropriate contacts for consultant and lobbyist accounts • Use a variety of internal methods to identify consultant-influenced opportunities • Work cross-functionally with Creative, Social, and Demand teams to develop recruitment campaigns • Research/Google government and enterprise projects to determine consultant influence and create new sales opportunities • Support the team and help with administrative tasks, opening purchase requisitions, building lists, and more.

• Leads a team responsible for administrative, technical, and setup support for Industrial and Environmental Solutions, Key Accounts, WMHS, or other internal partners. • Serves as a working supervisor, performing complex and escalated transactional work while coaching team members, monitoring real‑time workflow, and ensuring timely and accurate service delivery. • Develops internal partnerships, identifies process improvement opportunities, and ensures consistent application of policies, procedures, and system standards. • Provide day‑to‑day supervision, coaching, and support for team members. • Conduct regular check ins, one on ones, professional development, and performance discussions. • Identify skill gaps and development needs; partner with management on action plans. • Maintain and leverage Talent Management tools for facilitating check-in conversations and WM performance management routines. • Monitor real time performance, service levels, and queue health; proactively respond to service delivery degradation or issues. • Assist with onboarding and ongoing training of new and existing team members. • Act as an interdepartmental liaison to resolve issues and strengthen partnerships. • Partner cross functionally to improve data quality, handoffs, and system compliance. • Conduct quality assurance reviews of the team’s work products and deliverables. • Serve as a point of escalation for complex activities or tasks requiring deeper technical or process knowledge. • Provide guidance and hands-on support for complex reporting needs, internal analysis and client facing deliverables; could include validating Power Query logic, maintaining query health, and combining and cleansing data across multiple systems (e.g., Fastlane, Elements, MAS, and SFDC reporting). • Provide regular updates, insights, and reports on performance trends, risks, and workload. • Lead the team through change by building buy in, setting clear priorities, and clearly communicating expectations to ensure smooth adoption and sustained performance. • Performs special projects and other duties as assigned by the supervisor or Manager.

Role Description We are looking for a qualified Sales Support Specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. - Assisting in resolving customer complaints/disputes - Providing information/data to the sales team - Monitoring sales performance - Keeping a record of sales trends - Communicating with manager about sales performance and ways to improve it - Being aware of new updates - Viewing customer orders/requests Qualifications - Experience as a Sales Support Specialist/Associate - Familiar with ERP and CRM and MS Office programs - Good customer service skills - Superb communication skills - Able to multitask - Good team player - BA/BSc or Asc degree in Marketing, Business or related field