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Customer Support Supervisor, Sales Support
Location
United States
Posted
44 days ago
Salary
$68.5K - $80K / year
Seniority
Senior
Job Description
Customer Support Supervisor, Sales Support
WM
• Leads a team responsible for administrative, technical, and setup support for Industrial and Environmental Solutions, Key Accounts, WMHS, or other internal partners. • Serves as a working supervisor, performing complex and escalated transactional work while coaching team members, monitoring real‑time workflow, and ensuring timely and accurate service delivery. • Develops internal partnerships, identifies process improvement opportunities, and ensures consistent application of policies, procedures, and system standards. • Provide day‑to‑day supervision, coaching, and support for team members. • Conduct regular check ins, one on ones, professional development, and performance discussions. • Identify skill gaps and development needs; partner with management on action plans. • Maintain and leverage Talent Management tools for facilitating check-in conversations and WM performance management routines. • Monitor real time performance, service levels, and queue health; proactively respond to service delivery degradation or issues. • Assist with onboarding and ongoing training of new and existing team members. • Act as an interdepartmental liaison to resolve issues and strengthen partnerships. • Partner cross functionally to improve data quality, handoffs, and system compliance. • Conduct quality assurance reviews of the team’s work products and deliverables. • Serve as a point of escalation for complex activities or tasks requiring deeper technical or process knowledge. • Provide guidance and hands-on support for complex reporting needs, internal analysis and client facing deliverables; could include validating Power Query logic, maintaining query health, and combining and cleansing data across multiple systems (e.g., Fastlane, Elements, MAS, and SFDC reporting). • Provide regular updates, insights, and reports on performance trends, risks, and workload. • Lead the team through change by building buy in, setting clear priorities, and clearly communicating expectations to ensure smooth adoption and sustained performance. • Performs special projects and other duties as assigned by the supervisor or Manager.
Job Requirements
- Bachelor's Degree (Accredited) in Science, Business Administration, Environmental or similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- 3 years of related work experience (in addition to education requirement)
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
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