• Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders. • Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team. • Demonstrate adaptability to changes in the work environment; exhibit the capacity to manage frequent change or unforeseen events; readily accept coaching to align with departmental policies, procedures, and customer service processes. • Identify problems, propose solutions, and collaborate effectively with team members. • Provide level 2 support to specialists, including taking escalated calls and overseeing services when necessary. • Escalate issues appropriately in real-time, including, but not limited to, performance concerns, issues affecting morale, and relevant HR matters. • Manage and oversee the entire lifecycle of services, from initiation to completion, ensuring timely delivery and issue resolution. • Provide support for special projects as required.

• Ensure clinical trials are ready to run without delay, disruption, or waste. • Responsible for the end-to-end planning, execution, and oversight of clinical supply activities. • Manage supply strategy development, forecasting, and demand planning. • Handle depot and site supply management, returns, reconciliation, and destruction. • Develop and maintain integrated supply plans aligned with protocol requirements. • Support study startup activities and monitor supply performance. • Manage relationships with clinical supply vendors and lead forecasting discussions. • Author, review, and approve clinical supply-related documents to ensure compliance.

• Monitor Depot-level spare materials support for F135 depot operations • Provide global inventory warehousing and distribution services for the F-35 unit-level operating locations • Ensure logistics planning and execution tied to the maturation of the F135 repair cycle process • Drive integration and communications to ensure that depot and unit level parts’ shortages are resolved in an efficient manner • Serve as primary liaison with P&W East Hartford global spares support team • Coordinate with the F135 Global Spares Package (GSP) Warehouse for rapid pick/pack/ship of F135 spares

• Provide expertise and direction on change management, communication, and human capital strategies. • Partner with operations leaders to understand business needs and projects. • Drive value for Supply Chain and associates. • Serve as a change management champion. • Provide objective HR guidance and create sustainable solutions. • Document project issues/risks and track timely mitigation/resolution. • Gains a deep understanding of business needs and project outcomes. • Ensure project information is communicated to key HR stakeholders. • Facilitates working sessions and key meetings to ensure all elements of the people experience are considered.