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Logistics Coordinator
Location
United States
Posted
130 days ago
Salary
$18 - $19 / hour
Seniority
Senior
Job Description
Logistics Coordinator
HONK Technologies
• Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders. • Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team. • Demonstrate adaptability to changes in the work environment; exhibit the capacity to manage frequent change or unforeseen events; readily accept coaching to align with departmental policies, procedures, and customer service processes. • Identify problems, propose solutions, and collaborate effectively with team members. • Provide level 2 support to specialists, including taking escalated calls and overseeing services when necessary. • Escalate issues appropriately in real-time, including, but not limited to, performance concerns, issues affecting morale, and relevant HR matters. • Manage and oversee the entire lifecycle of services, from initiation to completion, ensuring timely delivery and issue resolution. • Provide support for special projects as required.
Job Requirements
- Experience in a customer-facing environment, resolving issues over the phone.
- Exhibit exceptional empathy and understanding toward HONK customers, clients, co-workers, and partners.
- The ability to quickly, calmly, and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations
- Possess leadership qualities, including the ability to articulate operational methodologies and a desire to foster team excellence.
- Able to professionally handle high call volume from customers and partners, and maintain composure under pressure
- Commitment to team success and advocacy for HONK’s brand and culture.
- Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
- Must have access to an Internet connection with a minimum speed of 5 Mbps download/2.5 Mbps upload
Benefits
- bonuses and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits
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