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Logistics Coordinator

Location

United States

Posted

130 days ago

Salary

$18 - $19 / hour

Seniority

Senior

English

Job Description

Logistics Coordinator

HONK Technologies

• Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders. • Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team. • Demonstrate adaptability to changes in the work environment; exhibit the capacity to manage frequent change or unforeseen events; readily accept coaching to align with departmental policies, procedures, and customer service processes. • Identify problems, propose solutions, and collaborate effectively with team members. • Provide level 2 support to specialists, including taking escalated calls and overseeing services when necessary. • Escalate issues appropriately in real-time, including, but not limited to, performance concerns, issues affecting morale, and relevant HR matters. • Manage and oversee the entire lifecycle of services, from initiation to completion, ensuring timely delivery and issue resolution. • Provide support for special projects as required.

Job Requirements

  • Experience in a customer-facing environment, resolving issues over the phone.
  • Exhibit exceptional empathy and understanding toward HONK customers, clients, co-workers, and partners.
  • The ability to quickly, calmly, and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations
  • Possess leadership qualities, including the ability to articulate operational methodologies and a desire to foster team excellence.
  • Able to professionally handle high call volume from customers and partners, and maintain composure under pressure
  • Commitment to team success and advocacy for HONK’s brand and culture.
  • Must provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)
  • Must have access to an Internet connection with a minimum speed of 5 Mbps download/2.5 Mbps upload

Benefits

  • bonuses and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits

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