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Customer.io

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Account Manager, EMEA

Account ManagerSalesFull TimeRemoteMid LevelTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

136 days ago

Salary

$60K - $80K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Manager, EMEA

Customer.io

• Serve as a primary point of contact for a portfolio of customers, building strong, long-term relationships • Manage renewals and support account retention in partnership with Customer Success • Monitor account health and key performance indicators, identifying risks and opportunities early • Collaborate with Account Managers (at the Associate level) or operate more independently (at the Account Manager level) to support customer growth and pipeline health • Identify opportunities for expansion, upsell, or cross-sell and partner with Sales to execute where appropriate • Coordinate with internal teams—including Billing, Support, and Product—to resolve account-related questions and issues • Maintain accurate account data and activity in CRM tools • Stay informed on Customer.io’s product updates and industry trends to better advise customers.

Job Requirements

  • 1–2 years of experience in a customer-facing role (Sales, Customer Success, Account Management, Support, or similar)
  • Strong interest in account management and customer growth
  • Organized, detail-oriented, and comfortable juggling multiple priorities
  • Eager to learn and grow with coaching and feedback
  • 3+ years of experience in account management, sales, or a related role in a SaaS or technology environment
  • Experience managing renewals, retention, and growth within an account portfolio
  • Comfortable owning account strategy and identifying revenue opportunities
  • Strong communication and relationship-building skills, with a results-oriented mindset
  • Clear, thoughtful written and verbal communication skills
  • Comfort working with CRM tools (or willingness to learn quickly)
  • A collaborative, team-first approach to work.

Benefits

  • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
  • 16 weeks paid parental leave
  • unlimited PTO
  • stipends for remote work and wellness
  • professional development budget

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