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Account Manager, EMEA
Location
United Kingdom
Posted
136 days ago
Salary
$60K - $80K / year
Seniority
Mid Level
Job Description
Account Manager, EMEA
Customer.io
• Serve as a primary point of contact for a portfolio of customers, building strong, long-term relationships • Manage renewals and support account retention in partnership with Customer Success • Monitor account health and key performance indicators, identifying risks and opportunities early • Collaborate with Account Managers (at the Associate level) or operate more independently (at the Account Manager level) to support customer growth and pipeline health • Identify opportunities for expansion, upsell, or cross-sell and partner with Sales to execute where appropriate • Coordinate with internal teams—including Billing, Support, and Product—to resolve account-related questions and issues • Maintain accurate account data and activity in CRM tools • Stay informed on Customer.io’s product updates and industry trends to better advise customers.
Job Requirements
- 1–2 years of experience in a customer-facing role (Sales, Customer Success, Account Management, Support, or similar)
- Strong interest in account management and customer growth
- Organized, detail-oriented, and comfortable juggling multiple priorities
- Eager to learn and grow with coaching and feedback
- 3+ years of experience in account management, sales, or a related role in a SaaS or technology environment
- Experience managing renewals, retention, and growth within an account portfolio
- Comfortable owning account strategy and identifying revenue opportunities
- Strong communication and relationship-building skills, with a results-oriented mindset
- Clear, thoughtful written and verbal communication skills
- Comfort working with CRM tools (or willingness to learn quickly)
- A collaborative, team-first approach to work.
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- unlimited PTO
- stipends for remote work and wellness
- professional development budget
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