• Own Regional Relationships: Serve as the main point of contact for assigned regional customers, providing responsive support and consistent communication. • Reignite Opportunities: Lead efforts to reconnect with dormant accounts, rebuild relationships, and identify paths to reactivation. • Qualify New Business: Manage and qualify inbound web leads, ensuring timely follow-up and effective handoff or conversion. • Drive Growth: Identify opportunities to expand existing accounts through upselling, cross-selling, and strategic engagement. • Create Impact: Understand each customer’s goals, challenges, and fleet dynamics, and craft solutions that align with their business objectives. • Problem-Solve with Purpose: Tackle issues directly, ensuring quick resolutions and consistent client satisfaction. • Collaborate Across Teams: Work closely with sales, marketing, and operations to deliver a seamless customer experience. • Analyze and Report: Track account metrics, prepare insights, and present recommendations that strengthen customer success. • Own Renewals: Manage contracts and renewals with precision and a focus on long-term relationships.

• Design and Build Government Sales Channels • Identify and develop strategic channel partners that expand AidKit’s reach into state and local government. • Build a diversified channel portfolio, including: Prime contractors and advisory firms, Complementary technology companies, NGOs, foundations, community based organizations, and policy groups • Define when and how each partner type fits into AidKit’s broader go-to-market motion. • Lead partner and teaming strategy for RFPs, RFIs and other procurements • Help position AidKit as a preferred or required technology • Shape awareness and credibility before a formal buying process begins. • Enable Co-Selling • Work closely with Sales to support government and nonprofit opportunities by: Opening doors to the right partners, Aligning incentives and roles across AidKit, partners, and buyers, Supporting deal strategy, sequencing, and stakeholder mapping • Ensure partners are prepared to advocate for and co-sell AidKit, building playbooks, messaging and enablement materials to help them: Understand AidKit’s value, Confidently explain our role in complex programs, Know when and how to bring us in to opportunities

• Cultivate deep relationships with state and local governments; deepening AidKit’s position as a trusted technology partner for disaster relief and social safety net modernization • Navigate complex government procurement, leading RFP responses and proposal processes with expertise in government buying cycles and compliance requirements • Recruit, coach, and retain top sales talent, building a culture of accountability, collaboration, and continuous improvement • Empower Account Executives to prospect effectively, execute strategic account plans, and deliver meaningful results for government partners • Foster team performance through regular coaching, skill development, and creating an environment where team members thrive and grow

• Develop and maintain long-lasting relationships with large strategic health system customers • Act as the primary point of contact for assigned customers • Understand and resolve customer needs and issues • Collaborate with the Health Systems and Specialty Services sales team • Lead team initiatives and identify opportunities for process improvement • Prepare and participate in customer quarterly business reviews • Communicate with internal and external senior-level management