This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join AO — Where History Meets Opportunity. March 2023 marked a defining moment in AO’s history. We achieved our largest weekly, monthly, and quarterly results ever, setting new benchmarks for performance, growth, and leadership across the organization. That momentum hasn’t slowed. AO continues to expand at an unprecedented pace—and now we’re opening the door for driven individuals ready to grow alongside us. At AO, success isn’t accidental. It’s built through teamwork, mentorship, and purpose. We invest in our people by providing world-class training, proven systems, and long-term career pathways within a culture that recognizes effort and rewards achievement. This is more than a job. It’s an opportunity to be part of a company where history is made—and where your growth truly matters. Qualifications - Driven individuals ready to grow alongside the company. Requirements - 100% Remote | U.S. Residents Only Benefits - Work-From-Home Stability: Enjoy the security of a fully remote position with the flexibility to create a schedule that fits your lifestyle—without sacrificing structure, support, or long-term growth. - Continuous Learning & Development: Accelerate your success through virtual workshops, live training sessions, and ongoing professional development led by top leaders within the organization. - Weekly Pay + Performance Bonuses: Be rewarded consistently with weekly pay, plus bonuses tied directly to performance and results. - Union Protection & Representation: Work with confidence knowing you’re supported by full union representation and a contract designed to protect your rights and long-term stability. - Comprehensive Benefits: Access valuable benefits including life insurance coverage (with accidental death benefits) and medical insurance reimbursement to support your well-being and peace of mind. - Career Growth & Leadership Development: Advance within a company that promotes from within. Gain access to industry-leading mentorship, cutting-edge technology, and leadership development programs designed for long-term success. - Incentives, Recognition & Travel: Be recognized for your achievements with leadership conventions, luxury incentive trips, and team retreats that celebrate performance, growth, and teamwork. Company Description At AO, success is built together. You’ll join a collaborative, high-performance culture rooted in integrity, accountability, and continuous improvement. Whether you’re launching your career or elevating it to the next level, AO provides the tools, guidance, and environment to help you thrive. If you’re ready to grow with a company where success is the standard and history is being written, we invite you to apply today. Submit your updated resume along with your compensation expectations and take the first step toward an exceptional, fully remote career with AO.

• Managing and responding to all customer reviews nationwide • Conducting post-service follow-up calls with every completed customer • Delivering a strong final impression on every job • Actively requesting and increasing 5-star reviews • Turning customer feedback into measurable improvements

• Deliver timely and effective assistance over the phone • Use technology to identify opportunities and barriers and find efficient solutions • Organize work information to ensure accuracy and completeness • Collaborate and work in different capacities as a team and assist with quality assurance • Take the initiative to find creative approaches that make each experience feel personal for all key players • Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience • Track and report key performance metrics • Opportunities to provide services such as interpreting, translating, and linguistic support

• Serve as the highest level of technical support for PaxeraHealth clients. • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems. • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments. • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions. • Document project activity, contribute to knowledge-based content, and perform root cause analysis. • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests. • Provide expert input and support in conferences, demos, or onsite engagements when needed.