• Build the talent function from zero and own Siena's growth at series A • Run full-cycle recruiting across engineering, product, operations, go-to-market, and leadership roles • Own the entire talent function — strategy, execution, systems, outcomes • Build and own the hiring plan in partnership with founders and leaders — translate business priorities into a sequenced recruiting roadmap and facilitate alignment when priorities conflict • Design recruiting infrastructure that scales: scorecards, calibrated interview loops, pipeline analytics, documented processes • Source and engage passive candidates for hard-to-fill and senior roles • Know when to bring in external support and how to manage those partnerships effectively • Build AI infrastructure that powers the hiring function — think Claude-based agents for intake, AI screeners generated from role packets, systems where each layer feeds the next

• Manage the full contract lifecycle for contractors and client agreements, including renewals, terminations, and documentation • Prepare, distribute, and maintain standard contracts, supporting revisions and redlines as needed • Prepare and maintain accurate contractor payment records and related documentation, as well as answer questions as needed • Support cross-functional teams with contract administration and operational processes • Contribute to internal systems organization and process improvement initiatives • Assist with data management, migration, and documentation to ensure accuracy and operational efficiency

• Coordinate directly with clients to organize kick-off and offboarding calls • Work with Service Directors to ensure proper staffing on client accounts • Responsible for compiling and structuring client decks for key meetings • Own the preparation and leadership of internal client kick-off meetings • Serve as the primary owner of Notion system maintenance • Maintain up-to-date records across all internal platforms • Assist in developing and implementing company-wide operational projects • Provide updates on client onboarding/offboarding during weekly meetings • Assist with calendar coordination and scheduling as needed

• Lead an organization of employees focused across the digital operations space to include infrastructure, end user support, network, etc. • Create a consistent communication rhythm on organization and operations status • Provide strategic oversight and drive team optimization and individual team member growth • Establish and foster a positive work culture • Develop and maintain departmental policies and procedures • Manage team training programs • Manage client & vendor problem resolution and escalation • Set up multi-generation plans to improve operations • Drive adherence to IT Compliance standards