Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. The Global Partners & Ecosystems team at UKG is dedicated to expanding our market reach and delivering exceptional value through strategic partnerships. We collaborate with a diverse network of Global System Integrators (GSIs), technology providers, and service partners to drive innovation, accelerate customer outcomes, and amplify UKG’s presence across industries. Our team operates at the intersection of strategy, execution, and relationship management—working cross-functionally with sales, marketing, product, and delivery teams to ensure our partners are empowered to succeed with and for UKG. About the Role: As a Principal, Strategic Alliance Manager, you will be the strategic lead for one or more GSI relationships, responsible for deepening engagement, driving joint go-to-market initiatives, and building operational frameworks that enable scalable co-sell motions. Your mission is to embed UKG into the fabric of our GSI partners’ business—transforming the relationship from implementation support to strategic sales influence. You’ll serve as a connector, orchestrator, and advocate, ensuring alignment between UKG and our partners to deliver mutual growth and customer success. Key Responsibilities: Develop and manage strategic relationships with GSI partners to increase UKG’s influence and co-selling capabilities. Establish joint go-to-market strategies in collaboration with UKG sales, marketing, and partner teams. Create and maintain an annual business plan with targets for enablement, influenced revenue, partner services growth, marketing, and governance. Drive accountability across UKG Sales and GSI leadership to ensure consistent execution and measurable outcomes. Align with GSI Go-To-Market Operations to develop business development strategies and sales plays that grow pipeline and revenue. Foster a culture of continuous improvement and innovation within the partnership. Connect UKG and GSI teams at the account and industry leadership levels to strengthen collaboration. Proactively identify and mitigate risks related to timing, requirements, and resource constraints. Apply operational insights from mature partnerships to emerging GSI relationships. Facilitate roadmap briefings between UKG Product/Engineering and GSI practice leaders. Track and resolve client delivery issues through coordinated ownership and escalation. Implement processes to keep UKG messaging current and impactful within GSI organizations. Monitor program deliverables, milestones, and quality standards; report progress and outcomes. Perform additional duties as needed to support partnership success. Basic Qualifications: - 8–10+ years of experience developing and managing GSI partnerships with a focus on co-sell motions. - Proven success in growing GSI relationships from early-stage engagement to mature strategic collaboration. - Demonstrated ability to build operational frameworks and drive measurable outcomes within partner ecosystems. - Experience influencing senior leaders and challenging norms to drive innovation and continuous improvement. - Strong planning and organizational skills with a track record of managing complex, cross-functional programs. - Deep understanding of sales and business development methodologies and challenges. - Excellent interpersonal and communication skills, with the ability to present complex ideas clearly and persuasively. - Strong analytical and problem-solving skills with a detail-oriented, results-driven mindset. - Proficiency in Microsoft Office, SharePoint, and other collaboration tools. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $145,600.00 to $209,300.00 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. The base pay offered may vary depending on skills, experience, job-related knowledge, and work location. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

• Design and lead Vetcove’s corporate accounts strategy • Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships • Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings • Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy • Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove • Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics • Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Greenhouse is looking for a Senior Enterprise Customer Success Manager to join our team! You'll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey - from pre-sales, to implementation and ongoing optimization. - Provide strategic direction for clients on Greenhouse products and within their fields of expertise. - Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions. - Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc). - Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering. - Act as a trusted advisor to clients and become an extension of the customer’s team. - Successfully establish relationships wide and high throughout the organization. - Establish and grow relationships throughout the organization - from weekly syncs with day-to-day users to business reviews with C-suite executives. - Utilize data to provide product and strategy recommendations. - Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy. - Develop a vision that motivates others to achieve their goals. - Lead innovation within, and in addition to primary role through projects and initiatives. - Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. - Conduct strategic account planning to prioritize opportunities and customer goals. - Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes. - Use our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing one. - Additional projects and responsibilities as business needs require. Qualifications - Experience in Customer Success as a Customer Success Manager, Account Manager, or similar role. - Background managing complex, global Enterprise accounts. - Formal or informal project management expertise. - Experience collaborating with and orchestrating a large cross-functional account team. - Background in SaaS, a plus. - Background in HR or Talent Acquisition, a plus. - Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. Requirements - Applicants must be currently authorized to work in the United States on a full-time basis. Benefits - Medical, dental, and vision insurance. - Basic life insurance. - Mental health resources. - Financial wellness benefits. - Fully paid parental leave program. - Short-term and long-term disability coverage. - 401(k) plan and company match. - Up to 14 scheduled paid holidays and up to 80 hours of paid sick leave per calendar year. - Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure. - Exempt employees have flexible paid time off (PTO).

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role As a Scaled Customer Success Manager, you will own a high-volume customer portfolio and play a key role in ensuring customers realize the value of our solutions at scale. You will work closely with Sales to define success criteria during or post the sales cycle, guide customers through their adoption journey, and proactively drive outcomes that support retention and growth. You will excel in a fast-paced environment, balancing data-driven insights with a strong customer-centric approach to deliver a consistent, high-quality experience across your book of business. What You’ll Do Customer Portfolio Management - Manage a portfolio of 100–150 customers across a scaled engagement model. - Prioritize accounts effectively using data, health indicators, and lifecycle triggers. - Onboard accounts effectively, setting customers up for accelerated adoption of our products. - Deliver consistent, repeatable touchpoints through digital, one-to-many, and automated channels. Pre-Sales & Sales Cycle Collaboration - Partner closely with Sales to define customer success criteria before contract signature, or collaborate post-sale to determine the best approach for engaging with existing customers to drive adoption. - Ensure a smooth transition from sales to post-sales by clearly understanding customer goals, timeline,s and priorities. Driving Adoption & Customer Outcomes - Lead customers through the defined adoption plan and hold them accountable to agreed timelines. - Influence decision-makers and end-users to drive product usage, behavioural change, and time-to-value. - Provide guidance and best practices to help customers achieve measurable outcomes that align with their goals. Data Driven Decision Making - Analyse customer data, product telemetry, and trend patterns to identify risk and opportunity across your book. - Use insights to target interventions, personalise scaled programs,s and inform broader Customer Success initiatives. Retention & Performance - Own adoption and retention metrics across your customer segment. - Proactively identify churn risks and drive actions to mitigate them. - Consistently aim to exceed quarterly adoption, usage, and retention targets. Cross-Functional Collaboration - Provide feedback to Product, Sales, and Customer Success teams based on customer trends and market needs. - Contribute to scaled content, playbooks,s and programs that improve customer experience at scale. What You’ll Bring Skills & Experiences - Experience in Customer Success, Account Management, or a customer-facing role within a SaaS environment. - Strong multitasking skills and comfort managing a high volume of customers. - Ability to analyse data sets, spot trends, and translate insights into action. - Excellent communication and influencing skills - comfortable guiding customers toward their goals, demonstrating return on investment. - A driven, proactive mindset with a passion for helping customers succeed. - Highly organized, self-motivated, and adaptable to change. What Success Looks Like - Customers successfully adopt the product according to the timelines you set. - Increased retention rates within your assigned segment and improved customer health across your portfolio. - Scalable, repeatable processes that elevate the customer experience. - Strong partnership with Sales and internal teams. - Consistent overachievement of adoption and retention targets. Better Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life are just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. About Us BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at www.beyondtrust.com. #LI-JB1