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Project Manager – Telecom Connectivity
Location
United Kingdom
Posted
88 days ago
Salary
0
Seniority
Senior
Job Description
Project Manager – Telecom Connectivity
Five9
• Manage all day-to-day operational and tactical aspects of multiple Implementation projects. • Creating Project Plans. • Elicit and define project timelines working with Program Manager and customer for go-lives. • Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders. • Articulate the value of Five9’s Professional Services through open discussion with customers and internal teams. • Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. • Develop materials in-line with the specific Sales and/or Services opportunity requirements. • Documenting and following up on important actions and decisions from meetings. • Preparing necessary presentation materials for customer meetings. Primarily guiding customers through a Five SIP and MPLS workbook to collect required information for implementation of services. • Undertaking project tasks as required. • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project in PSA Tool and Salesforce. • Assess project risks and issues and provide solutions where applicable. • Ensure stakeholder views are managed towards the best solution. • Coordinate and facilitate meetings, action items and assign tasks and accountability to project and internal resources as required. • New project engagement on internal kickoff and gather project resources for the Program Manager as required.
Job Requirements
- Relevant experience of at least 3 years is preferred for consideration.
- Work history with SIP-based routing, including PBXs, SBCs, and call routing.
- Understanding of CCaaS networking and call routing.
- Project management using Salesforce and Jira.
- Customer facing communication skills.
- Job history in telephony and VoIP. DID provisioning and call routes.
- Strong verbal communications skills for customer facing and internal correspondence.
Benefits
- Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
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