• Create and configure new and existing client websites (using third party software), following established SOPs and best practices. • Assist less senior teammates with development low to moderate complexity sites. • Proficient at root cause analysis and serves as subject matter resource in client meetings, as needed. • Primarily responsible with final testing and auditing of own and less senior teammates’ work to ensure proper functioning, with oversight. • Accountable for individual quality assurance on low to moderate complexity builds. • Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools • Primarily responsible for providing training and mentorship of less senior teammates. • Works on moderate complexity (or greater) client projects. • Participation in client meetings as needed. • Provide direct and indirect (through teammate development) daily support to assigned clients and/or clients as directed. • Developing root cause analysis skills to provide direct daily support to assigned clients as directed. • Anticipates and responds to client support questions as assigned and works directly with clients. • Assist with education of clients’ HR administrators on benefits programs, legislation, and regulatory requirements, with respect to assigned software, with very limited oversight. • Assist with training clients’ HR administrators on assigned software, with very limited oversight. • Promote teamwork, support, knowledge sharing and a positive attitude in the department and office. • Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates. • Strong ability to interpret and follow SOPs and assist with providing guidance on the development of SOPs, and provide SOP process improvement considerations for primary platform. • Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology. • Follow department guidelines, policies and procedures, including professional development and continuing education required for valid licensing. • Assist with the documentation of renewal, sales, and insurance operations compliance documents into the sales management database. • Pursues a course of personal and professional development.

• Lead the end-to-end implementation of newly sold services for enterprise partners • Project manage the implementation of THB services for insurance carriers • Document requirements, prepare and execute against task lists • Provide routine status updates, and take personal accountability to drive towards committed dates • Report implementation progress to the Director of Implementation • Advance and evolve implementation team efficiencies, artifacts, and processes

• Manage multiple software implementation projects simultaneously • Manage the project team including coordinating and allocating resources as needed • Creating, maintaining and distributing project documents including the project plan, schedules and deliverables • Provide feedback to the Director of Business Operations and other leaders • Develop and document procedures resulting in repeatable project management processes • Communicate directly to the client to set expectations, review project timeline and project milestones • Resolve project issues and/or delays to reduce the impact on the client • Conduct end-user training on software features, functionality, work flow, best practices and optimization

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact! Description: Title: RCM Specialist Reports to: Director of Revenue Cycle Management / Revenue Cycle Manager Department/Location: Remote FLSA Status: Exempt Travel Requirement: None Summary: The RCM Specialist, reporting to the Senior Director of RCM, will be responsible for all aspects of the claim cycle from verification of benefits, patient financial counseling, utilization review follow-up, front end billing, claim data integrity, and AR follow up. Responsibilities: - Verification of Benefits - Verify insurance eligibility and benefits prior to admission. Including deductible, co-insurance, copay, treatment restrictions, premium paid through dates, coordination of benefits completion, and in or out of network status. - Financial Counseling - Walk through insurance benefits with patients prior to admission. Go over and have them complete all applicable financial forms. Collect patient cost share. - Utilization Review Follow Up - Run a daily report on pending authorizations, call the insurance care managers to obtain the authorization details and input into KIPU EMR for visibility to RCM and clinical team members. Coordinate with therapists on any auth issues or other information needed by the insurance company. - Front End Billing / Charge Entry / Claim Data Integrity - Run the daily billing census report to identify and partner with appropriate team members to remove billing errors within the EMR. As we grow, front end billing / charge entry may be expected as a job duty. - AR Follow Up - Follow up on outstanding claims within insurance and patient AR until the outstanding claim has been resolved. Expectations are to resolve claims prior to timely filing, summarize claim issues, and work claims until resolution. - Compliance and Regulations - Stay informed on federal, state, and local billing regulations, as well as payer-specific requirements. - Ensure adherence to compliance standards such as HIPAA and Medicare/Medicaid requirements. - Report any compliance concerns or irregularities to the appropriate team or leadership. - Customer Service - Act as a liaison between patients, payers, and internal teams to address billing inquiries and resolve issues. - Provide exceptional service by explaining insurance benefits, payment responsibilities, and account balances to patients and families. - Data Management - Maintain accurate and up-to-date records in the revenue cycle management system and electronic health record (EHR). - Collaboration - Work closely with the Revenue Cycle Management team to identify areas for improvement and streamline processes. - Collaborate with IT and other departments to ensure technology solutions effectively support revenue cycle operations. Core Competencies: - Accountability: Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs. - Analytical Thinking: Demonstrates the ability to deconstruct information into smaller categories to draw conclusions. - Result Oriented: Demonstrates knowledge in partnering with your supervisor for setting and achieving challenging goals. Qualifications: - 2+ years of full-time professional experience in a healthcare setting. - Minimum 2 years of direct experience in revenue cycle management. - Experience in behavioral health preferred. - Proficiency with Microsoft Office and video conferencing technologies. - Strong interpersonal skills when working with corporate partners in other departments for overarching company goals. - Clear communication skills - Flexible personality and able to overcome challenges and setbacks. - Alignment with our company values of respect, relationships, empowerment, and excellence. Pay Range $50,000—$55,000 USD Benefits & Perks At Guidelight, we value a work-life integration culture. This approach allows our teammates to focus on what matters most to them, while also caring for our clients and fellow teammates. We have found that this promotes a sustainable and successful culture, and we offer the following benefits to our teammates to demonstrate this commitment to each other.  As a Guidelight teammate, working 32+ hours per week, you’ll enjoy a comprehensive benefits package, including: - Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance. - Time Off: Responsible PTO covering vacation, sick leave, and select federal holidays. - 401(k): With company match. - Professional Development: $1,500 tuition reimbursement for ongoing education or CEUs, and opportunities for cross-licensure when applicable.