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Complexio logo
Complexio

Complex made simple

Operations Team Lead, Production – Reliability

OperationsOperationsFull TimeRemoteSeniorTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

105 days ago

Salary

0

Seniority

Senior

English

Job Description

Operations Team Lead, Production – Reliability

Complexio

• Stability and availability of all live systems • Operational readiness for new releases • Safe production access and change coordination • High-signal alerting and fast detection • Structured incident response • Clear internal and customer communication • Blameless postmortems • Systemic fixes that prevent repeats • Design sustainable rotations • Clear escalation paths • Defined severity levels • Strong runbooks • Improve visibility across availability, latency, errors, and saturation • Track MTTR, incident frequency, and escalation trends • Drive reliability roadmap initiatives • Lead and grow the Operations team • Set clear standards and KPIs • Build a culture of ownership and accountability • Raise the bar on operational discipline

Job Requirements

  • Strong experience in SRE, DevOps, Infrastructure, or Production Engineering
  • Prior experience leading technical teams
  • Deep hands-on incident management experience
  • Strong observability and reliability mindset
  • Calm under pressure, clear in communication
  • Systems thinker, fixes root causes, not symptoms

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