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Complex made simple
Operations Team Lead, Production – Reliability
Location
United Kingdom
Posted
105 days ago
Salary
0
Seniority
Senior
Job Description
Operations Team Lead, Production – Reliability
Complexio
• Stability and availability of all live systems • Operational readiness for new releases • Safe production access and change coordination • High-signal alerting and fast detection • Structured incident response • Clear internal and customer communication • Blameless postmortems • Systemic fixes that prevent repeats • Design sustainable rotations • Clear escalation paths • Defined severity levels • Strong runbooks • Improve visibility across availability, latency, errors, and saturation • Track MTTR, incident frequency, and escalation trends • Drive reliability roadmap initiatives • Lead and grow the Operations team • Set clear standards and KPIs • Build a culture of ownership and accountability • Raise the bar on operational discipline
Job Requirements
- Strong experience in SRE, DevOps, Infrastructure, or Production Engineering
- Prior experience leading technical teams
- Deep hands-on incident management experience
- Strong observability and reliability mindset
- Calm under pressure, clear in communication
- Systems thinker, fixes root causes, not symptoms
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