• Lead experience design initiatives and help set strategy by evaluating and identifying the intersection of business needs, customer needs, and technical opportunities, informed by qualitative and quantitative insights • Provide systems thinking through conception and visualization how different systems (products, platforms) work and fit together — and create frameworks for these • Partner closely with product management and engineering to translate our goals into unique, cohesive, scalable platform experiences • Plan and facilitate design-thinking exercises to break through organizational silos and collaboratively solve complex design challenges • Visualize and prototype intended solutions at various levels of fidelity, from high-level wireframes or mock-ups to conceptual presentations to highly technical documents and diagrams • Plan and conduct customer research activities and quantitative testing throughout the project lifecycle, including collaborative sessions with customers and development partners to validate designs and make iterative improvements • Demonstrate thought leadership by engaging with designers throughout the company and beyond to mentor and share best design principles and practices and promote collaboration • Monitor industry trends and emerging technologies to ensure Autodesk remains innovative and competitive beyond our current capabilities

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact on our Mission As a Senior Product Designer at Zocdoc, you will play a crucial role in driving the user experience and design direction on one of our most impactful products. You’ll be responsible for leading design projects from ideation to implementation and contributing to the overall growth and success of the design team. With your expertise, creativity, and leadership skills, you will help shape the future of healthcare technology and directly influence the way healthcare providers reach patients searching for care. You’ll enjoy this role if you are… - Passionate about creating user-centered designs that have a real impact on people's lives. - Excited to collaborate with cross-functional teams and influence product strategy and direction. - Comfortable working in a fast-paced, dynamic environment where you can drive meaningful change. Your day to day is… - Leading and successfully delivering design projects of significant scope, ambiguity, and complexity, ensuring high-quality outcomes. - Designing and iterating quickly to support product decisions, executive reviews, and dynamic problem spaces. - Communicating design rationale clearly and persuasively to cross-functional partners and stakeholders. - Tackling complex workflows and data-rich experiences, translating them into intuitive, usable interfaces. - Acting as a design leader within the team, bringing valuable insights and perspectives to design crits and cross-functional meetings. - Staying up to date with the latest design and research trends, tools, and best practices, incorporating them into your work. - Contributing to the development of design and research guidelines and standards, ensuring their adherence throughout the process. You’ll be successful in this role if you have… - 5+ years of experience as a product designer, with a strong portfolio demonstrating strong craft, clear thinking, and business impact. - BA/BS degree in design, a related field (e.g., interaction, graphic, visual communications, product, industrial), or equivalent practical experience - A proven ability to operate effectively with senior stakeholders and incorporate feedback into high-quality outcomes. - Strong instincts for high-quality iterations, especially in fast-moving contexts. - Experience designing for consumer marketplace, complex workflows, ads or marketing tooling for B2B a strong plus. - Excellent communication and interpersonal skills, enabling effective collaboration and articulation of design decisions. - Strong leadership skills, with a proven track record of mentoring and guiding junior designers. - Exceptional problem-solving and critical-thinking abilities, capable of leading and delivering on projects of various scopes. - Deep understanding of user-centered design principles, research methodologies, visual design, and interaction design best practices. - A life-long learner mentality with a growth mindset Benefits: - Flexible, hybrid work environment at our convenient Soho location - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness programs with Headspace and Peloton - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Catered lunch everyday along with beverages and snacks - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $148,000—$185,000 USD About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. Job Applicant Privacy Notice

• Співпрацювати з крос-функціональними командами для визначення вимог до продукту та розробки інтуїтивно зрозумілих користувацьких інтерфейсів, які відповідають бізнес-цілям; • Працювати з продуктовими гіпотезами та будувати плани їх перевірки, використовуючи методи користувацьких досліджень та інтерфейсні рішення; • Розробляти дизайн-концепції та ефективно презентувати їх стейкхолдерам та кросфункціональним командам; • Перетворювати користувацькі потреби та продуктові вимоги в інтерфейсні рішення; • Забезпечувати консистентність та масштабованість інтерфейсів; • Організовувати та брати участь в дизайнерських та продуктових воркшопах; • Аналізувати, прояснювати та враховувати технічні вимоги при побудові інтерфейсів; • Звітувати про прогрес щодо дизайну.

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Role We’re hiring a Service Design Lead to join our Business Transformation Office (BTO). This role will be a key partner in how Ping redesigns work using AI — from first “day-in-the-life” research through to implemented workflows and measured impact. In this role, you will: - Lead experience and service design for executive-sponsored, top-down AI “lighthouse” transformations. - Map day-in-the-life journeys for key personas (e.g., sellers, CSMs, support engineers) and design AI-first workflows, agents, and supporting processes that materially improve how work gets done. - Act as a trusted partner to VP/ELT sponsors and functional leaders, helping them rethink how their functions operate while keeping them in the driver’s seat. You’ll report to the Director, Business Transformation and work as a core member of a cross‑functional AI pod alongside functional business owners, transformation project managers, digital product managers. What You’ll Do - Lead service design for AI transformations: Own the experience strategy and service design for a set of top-down, function-level AI initiatives across value streams like Product Innovation, Buyer Journey, and Customer Journey. - Map current journeys and define the North Star: Conduct interviews, shadowing, and workflow analysis to understand how work happens today, then co-create North Star journeys, service blueprints, and AI-enabled workflows with business and technology partners. - Shape the end-to-end program approach: Steward the overall sequencing from initial discovery and day-in-the-life research through options, detailed design, implementation, and value realization for each persona and function. - Right-size experience vs. process work: Help teams choose when to invest in deeper experience design versus going straight to process mapping and operational redesign — avoiding both over-engineering and under-design. - Translate design into executable plans: Break future-state journeys into phased roadmaps, epics, and experiments, partnering with Product Managers, Process/Enterprise Architects, project managers, and IS scrum teams. - Facilitate alignment and governance: Run co-design workshops and working sessions, contribute to roadmap and Quarterly Planning forums, and ensure decisions show up as changes to priorities, backlogs, and plans. - Anchor in metrics and value: Partner with business owners and AI & Data to define outcome metrics (e.g., cycle times, win rates, NRR, cost-to-serve, employee productivity), design experiments and pilots, and communicate impact in simple, compelling ways. What You’ll Bring - 7+ years in service design, experience strategy, or related roles (e.g., CX/EX design, design strategy, transformation consulting), ideally in B2B SaaS or similarly complex environments. - A portfolio of end-to-end service design work where you led discovery, journey mapping, and future-state design through to implemented change, with clear business outcomes (not just UX deliverables). - Deep experience with journey mapping, service blueprints, and process mapping, and the ability to connect these directly to roadmaps, epics, and change plans. - Demonstrated comfort designing for AI-enabled workflows (e.g., conversational agents, copilots, workflow automation, decision support) and collaborating with AI/ML, data, and platform teams. - Excellent facilitation and storytelling skills, from whiteboarding with frontline teams to framing options and trade-offs for VP/ELT-level stakeholders. - Proven ability to influence stakeholders — turning “we have a vision for how this should work” into joint problem-solving, while anchoring decisions in data, journeys, and outcomes. You Have an Advantage If - You’ve been a core design or experience lead on top-down productivity or AI transformation efforts, with clear “North Star” targets and P&L expectations. - You’ve designed or optimized services in domains like Sales, Customer Success, Support, Professional Services, or complex back-office flows (e.g., Quote-to-Cash, renewals, onboarding). - You're a natural people leader and have deep experience managing people and teams with a demonstrated ability to grow employees. - You have experience in organizational change management — helping shape role design, comms, training, and reinforcement plans so new ways of working actually stick. - You’re fluent with collaboration and design tools (e.g., Figma/Miro/Mural, Jira, Confluence, Salesforce or similar) and know how to make your work consumable by delivery teams. Salary Range $140,000 to $180,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: - A company culture that empowers you to do your best work. - Employee Resource Groups that create a sense of belonging for everyone. - Regular company and team bonding events. - Competitive benefits and perks. - Global volunteering and community initiatives Our Benefits: - Generous PTO & Holiday Schedule - Parental Leave - Progressive Healthcare Options - Retirement Programs - Opportunity for Education Reimbursement - Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.